104 Netscaler Jobs - Page 3

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Oracle Database Admin. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Linux Admin. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: WebLogic Admin. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Platform Engineering VMWare Engineers its for VMware engineers who are good in Dynamic env manager . they have 150k VDIs and all is engineered through this team. So they need engineer who has the experience of designing and developing solution for scale. Provide Subject Matter Expertise in the Virtual End User Desktop space • Drive technical teams with your modern engineering experience you have gained from leading global End User desktop platforms • Provide deep Subject Matter level expertise in one or more of the following technologies o Cloud platform management for end user workloads o Brokering and Access (Citrix/AVD etc.) for cloud deployments o Windows Client Operating System o Remote Access (NetScaler/VPN) Develop and Engineer Solutions based on Product Strategy and Vision • Collaborate with architecture teams to engineer solutions for the End User Platforms. • Understanding of Business, Technical and Product Strategy. • Excellent problem-solving skills to identify problems, create solutions and execute effectively. Drive Dev Ops Maturity with a Focus on Automation • Understanding of Various Software Development Methods. • Knowledge of Infrastructure and Configuration Management Tools. • Scripting Skills used for engineering automation. Additional Qualifications & Experience • Microsoft AZ-900 or equivalent Cloud certified. • Global scale deployments. • Microsoft Windows Operating System Engineering. • Modern Engineering, Agile & DevOps processes (including GitLab). • Excellent leadership, communication, and interpersonal skills.

Roles and Responsibilities : Proven ability implementing Best Practices, Optimization, Fine Tuning skills and troubleshooting of the Citrix Infrastructure components. Good understanding on Hyper Converged Infrastructure (Nutanix) and Azure Cloud (IaaS) Knowledge of Windows Server 2008/2012/2016, Active directory and GPO Knowledge of Powershell scripting. Proven troubleshooting skills and ability to understand complex relationships between components of multitiered, distributed applications. Experience in deploying and managing Azure resources and other cloud technologies using Terraform is added advantage. Experience working in a large, enterprise-level Citrix environment (global environment highly preferred). Ability to provide reliable technical support and guidance on complex issues in a dynamic environment. Ability to contribute in medium to complex tasks independently. Follow ITIL standards for Incident, Problem and Change Management. Core Competencies: Strong troubleshooting skill on Citrix XenApp, XenDesktop (PVS && MCS), NetScaler and Azure (IaaS). Able to handle first point of escalation for all technical and complex issues. Demonstrated ability in technical implementation skills on PVS and MCS , vDisk patching and sealing Process To proceed further, we would appreciate it if you could share the following details at your earliest convenience to manali.ghosh@vodafone.com Total Experience: Current Organization working with: Current CTC: Expected CTC: Any counter offer in hand? (DOJ, location of offer and CTC offered) Qualification (Graduation specialization & Post graduation specialization (if applicable): Notice Period: Current Location: Are you comfortable to relocate to Pune? You can find the detailed job description and application here: https://opportunities.vodafone.com/job-invite/261493/ Please feel free to reach out if you have any questions or need further information. We look forward to hearing from you soon.

Dear Candidate, We are hiring for " Sr. Specialist Autosys" role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY As per relevant experience and last drawn CTC. To be discussed during the interview. Experience- 7+ years Location - Nagpur Job Description: L2+ Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler. The position of Network Data L2+ is responsible for ongoing network operations management to provide 24x7 support. The ideal candidate must have deep experience in networking technologies, such as routing including hands-on experience with running routing protocols like BGP, EIGRP, and OSPF; Load Balancer (F5); switching; wireless networking; managing heterogeneous environments; generating metrics related to network performance, capacity, and availability. The candidate should also have a strong background in network performance management, service delivery, and strategic operations planning, with a strong technical orientation and creative problem-solving skills. Key responsibilities include: This is a hands-on technical role. Provide tier 2+ (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis. Independently own the Network Infrastructure support, solve complex issues, and suggest design modifications as appropriate. The resource must have good and extensive knowledge and hands-on experience with Aruba Wireless. The resource must have experience in LAN switching, including troubleshooting various LAN-related issues like VTP and STP, and should be familiar with packet capture on various platforms. Must have worked on multiple routing technologies and be able to resolve issues related to BGP, EIGRP, and OSPF. The Resource must have knowledge of VMware Velocloud SD-WAN. Knowledge of maintaining DHCP servers. Knowledge of various NAC and security tools, including Aruba ClearPass. Must have prior experience in managing Zscaler, including ZIA and ZPA. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals. Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis. Communicate with peers and managers regarding system issues and participate in 24x7 on-call rotations. Automate operational tasks to simplify and enhance process robustness. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Manage network service providers and matrixed resources. Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity. Monitor and analyze statistical data to develop improvement plans for network and application performance.

Reference 25000B5T Responsibilities Role / Job Summary Global Delivery: Ensure to increase focus and involvement on global delivery Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc Identify and address the gaps and Quality issues Collaboration: Working collaboratively with all support functions and build relations/better together working, Innovation: Focus on process and technical innovation Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams, Make sure that no escalations reaches management, Point of contact on ownership topics Be the first one to be aware of any production issue and host/provide directions to quickly restore the service, Ensure ITIL compliance for all incidents and service calls Ensure KPI compliance for all incidents and service calls Manage and make sure we archive SLAs, Conduct CIP plans to improve infrastructure stability and reduce incidents, Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents, Responsible for providing inputs and work on problem management to find root cause, Good Understanding in User profile management, Ivanti products and services, Experience in Citrix & Windows patch deployment, Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure, Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance, Strong process & change management capabilities Effective interpersonal skills High achievement and results orientation focus Strong stake-holder engagement & influencing skills Excellent verbal, written & presentation skills, Ability to mentor & groom Self-starter & self-motivated with the ability to work independently and with a team of peers Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved, Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments Participate and contribute actively on Technical Audit related topics whenever and wherever necessary, Produce Documentation related to technical or SOP for all new and transition activities for smoother integration Proactive Taking Ownership of incidents Ensure communication at Appropriate Level regarding Incidents or Projects progression Self driven Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM ) Ability to design solutions and Optimize Focus on global tasks and be ready for the EPI role Focus on Capacity mgmt and drive the topic as accountability topic Able to Produce design and architectural documents Ability to develop/coding for automation and optimization Audit Mgmt & BCP Tests Lead the design and technical implementation of the product/project, Accountable for technical deliverables, Contribute to automation and innovation, Mentor and guide the team, Define coding standards for the entire technology stack, Contribute to code review and architectural design/review to improve the efficiency of the team, Ensure that the project is executed as per client's expectations, Develop a culture of innovation within the team, Required Profile required Years of Experience 8 years of relevant experience in Project handling and DWS services, 12 or more years of overall IT experience, Qualification / Certification Diploma / Degree (mandatory) ITIL Foundation (optional) Citrix certification (optional) Windows server certification (optional) Mandatory Skills / Experience Design Build and Run (Automation on Powershell and API) Strong Knowledge and Skills on Ivanti UWM, Citrix CAVD (all versions), VMware, Netscaler (MPX, VPX & SDX), Nutanix, AD and Object mgmt & GPO Windows Operating system (All Client and server OS versions) Azure Virtual Desktop Proven knowledge/experience in agile and waterfall methodologies, Demonstrated strong domain and technical knowledge, Excellent analytical and problem-solving skills, Self-driven and proven ability to work well with cross-functional teams, Excellent communication, negotiation and presentation skills, Exposure to various Operating Systems and proven expertise in scripting, Ability to think critically and expertise of implementing a large scale global project Good To Have Skills / Experience Project Management and Project Driving skills Network Intermediate skills Microsoft Office 365 Intune & SCCM Azure Administration Basics of Cloud Computing Architecture BEM and Zabbix Monitoring tools Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status? Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious, Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating and taking action are part of our DNA, If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities There are many ways to get involved, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination,

Dear Candidate, We are hiring for " Sr. Specialist Autosys" role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY As per relevant experience and last drawn CTC. To be discussed during the interview. Experience- 7+ years Location - Nagpur Job Description: L2+ Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler. The position of Network Data L2+ is responsible for ongoing network operations management to provide 24x7 support. The ideal candidate must have deep experience in networking technologies, such as routing including hands-on experience with running routing protocols like BGP, EIGRP, and OSPF; Load Balancer (F5); switching; wireless networking; managing heterogeneous environments; generating metrics related to network performance, capacity, and availability. The candidate should also have a strong background in network performance management, service delivery, and strategic operations planning, with a strong technical orientation and creative problem-solving skills. Key responsibilities include: This is a hands-on technical role. Provide tier 2+ (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis. Independently own the Network Infrastructure support, solve complex issues, and suggest design modifications as appropriate. The resource must have good and extensive knowledge and hands-on experience with Aruba Wireless. The resource must have experience in LAN switching, including troubleshooting various LAN-related issues like VTP and STP, and should be familiar with packet capture on various platforms. Must have worked on multiple routing technologies and be able to resolve issues related to BGP, EIGRP, and OSPF. The Resource must have knowledge of VMware Velocloud SD-WAN. Knowledge of maintaining DHCP servers. Knowledge of various NAC and security tools, including Aruba ClearPass. Must have prior experience in managing Zscaler, including ZIA and ZPA. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals. Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis. Communicate with peers and managers regarding system issues and participate in 24x7 on-call rotations. Automate operational tasks to simplify and enhance process robustness. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Manage network service providers and matrixed resources. Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity. Monitor and analyze statistical data to develop improvement plans for network and application performance.

Citrix certifications a plus (CCA, CCAA, CCEE, CCIA or CCI) IT related bachelor's degree preferred but not required Extensive experience with Nutanix and VMware Strong experience with Citrix (Presentation Server, StoreFront, XenApp 7.x, XenDesktop 7.x, NetScaler) Experience in integrating / hosting VDI on Cloud and On-premises Experience in Application Layering – Must Have skill Experience with Office 365 integrations Experience with design and deployment of print solutions for virtual client solutions Must possess knowledge of Citrix DAAS / VDI Ivanti SCOM Nutanix Stratusphere NetScaler / ADC

Role & responsibilities Responsible for handling Incident and Request Management. • Participate in Change and Problem Management • Monitor the infra proactively and fix it even before user's report it. • Provide support for L1 engineers for incident investigation, diagnosis and resolution. • Ensure resolution of most of the incidents and service requests. • Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. • Provide required inputs to stakeholders involved in case of critical incidents like outages. • Raise change requests where required. • Implement Standard and minor changes. • Ensure ITIL compliance for all incidents and service calls • Ensure KPI compliance for all incidents and service calls • Adhere to documented notification and escalation process • Communicate to the customer while responding to a case and after resolution of the case. • Participate in regular reviews with the team leads • Update daily reports and checklists as defined. • Create and update documentation • Daily health checks on the Citrix environment to ensure service availability • Administration of XenApp 7.15 and above • Support Virtual Desktop Infrastructure hosted on XenDesktop • Maintain Citrix XenApp, VDIs and other core Citrix Components • Administration of Ivanti User Workspace Manager. • Application installation, publication in CITRIX environnent • Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. • Basic Troubleshooting of Windows Server 2012 and 2016 • Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations • Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Greetings from Euclid!! We are Hiring!!!!! Role: Specialist Systems Engineer - Citrix Administrator Job Description: Roles : L2 & L3 Experience : 5- 7 Years & 7-9 Years Skills : Citrix Admin + Net Scaler Location : Bangalore Profile Spl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks. Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before user's report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. • Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. • Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls • Ensure KPI compliance for all incidents and service calls Administration of XenApp 7.15 and above • Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Dear Candidate, We are looking for a Network Security Analyst to monitor and secure network infrastructure against threats, ensuring continuous protection of enterprise systems. Key Responsibilities: Monitor network traffic for suspicious activities and unauthorized access. Configure and manage firewalls, VPNs, IDS/IPS, and NAC systems. Conduct network vulnerability assessments and implement mitigations. Collaborate with the SOC team on threat detection and response. Maintain logs and prepare security incident reports. Required Skills & Qualifications: In-depth knowledge of network protocols, firewalls, and VPNs. Experience with security tools (Snort, Suricata, Wireshark). Familiarity with SIEM platforms (Splunk, QRadar, LogRhythm). Understanding of risk management and cybersecurity frameworks. Security certifications (e.g., CEH, GSEC, CompTIA Security+) preferred. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.