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6.0 - 10.0 years
0 Lacs
karnataka
On-site
As a Virtual Desktop Support Specialist, you will be responsible for maintaining and supporting the Virtual Desktop setup, including managing Citrix Xen Desktop and Citrix XenApp environments. Your duties will include updating virtual machine images, ensuring patch and vulnerability compliance, providing operational support, and handling requests for virtual systems. You will also be expected to perform problem management activities and provide tier-three support for problem/issue escalations. Your expertise in Citrix technologies such as Citrix Xen Desktop, Citrix XenApp, Citrix DaaS, Citrix MCS, and NetScaler will be essential for this role. Additionally, you should have a deep understanding of Windows 7/10/11 OS, Windows Server, basic network troubleshooting, and basic application troubleshooting. Proficiency in a ticketing system, excellent written and verbal communication skills, and the ability to multitask, prioritize, coordinate, work well under pressure, and meet deadlines are also required. Primary skills required for this position include Citrix Admin, while secondary skills include XenApp, Xendesktop, and Virtual desktop. If you are looking for a challenging role where you can utilize your Citrix expertise and technical skills to support a virtual desktop environment effectively, this position is ideal for you.,
Posted 3 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
Mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.
Posted 3 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Develop strategies to improve system performance- Mentor junior team members for skill development Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration / NetScaler skill- Strong understanding of IT infrastructure and network protocols- Experience in troubleshooting and resolving technical issues- Knowledge of virtualization technologies and cloud computing- Hands-on experience in system monitoring and performance optimization Additional Information:- The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education
Posted 3 weeks ago
4.0 - 6.0 years
3 - 8 Lacs
Pune
Work from Office
Citrix Admin Role & responsibilities Azure, Windows / Active Directory, Entra ID Infrastructure: Understanding of Windows Operating Systems including Active Directory infrastructure Services GPO, DNS, DHCP, clustering services, Windows Security and to be able to analyze and troubleshoot issues. Responsible for design, development, implementation, operation improvement and debug cloud environments in Azure. Knowledge in Implementation & Integration of Citrix - Azure Infrastructure Projects. Knowledge in networking concepts, including virtual networks, VPNs, firewalls, and load balancers. Knowledge of security best practices, including identity and access management, network Proficiency in managing Azure resources and services. Preferred candidate profile Experience in performance-monitoring, tuning, scripting, upgrades, Policies, and maintenance activities for Citrix infrastructure. • Make Citrix design/architectural and operational recommendation for Citrix environments. • Experienced with deployment of servers with Non-MCS, MCS, Quick Deploy in a virtual VMware/Azure environment. • Experienced with Citrix NetScaler 14.X - Implementation, Upgrades. • Experienced security and compliance with industry standards and best practices. Immediate Joiners only
Posted 3 weeks ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: MSSQL Database Admin. Experience5-8 Years.
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.
Posted 3 weeks ago
4.0 - 8.0 years
4 - 8 Lacs
Mumbai
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.
Posted 3 weeks ago
7.0 - 12.0 years
25 - 30 Lacs
Noida, Hyderabad
Hybrid
Roles and Responsibilities Design, implement, and maintain large-scale network infrastructure using Cisco Nexus, ACI, F5, Infoblox, Riverbed, and other data center technologies. Provide expert-level support for routing protocols such as OSPF and BGP to ensure high availability of network services. Collaborate with cross-functional teams to identify business requirements and design solutions that meet customer needs. Troubleshoot complex network issues using tools like NetScaler and NSG. Please find below JD for Cloud Networking Delivery is looking for candidates with Strong Network Routing and Datacenter switching Strong Network Routing and Datacenter switching experience ( Key Skills like Cisco Datacenter NDFC, Vxlan, BGP and OSPF Routing) With Additional knowledge and work experiences in Azure / AWS Cloud Networking Experience with Traffic load balancing, AWS Direct Connects , Network Security Groups, VPC and VNets, Virtual Interfaces, etc. Key Skills to look for are. i) Knowledge in Routing, OSPF, BGP , Networking ii) We need someone who is network knowledgeable and knows BGP well. They should also know cloud routing constructs such as (but not limited to) UDR, vpc peering, cloud wan, vwan, dxgw/tgw, express route and direct connect
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in business environments.- Experience with troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages to automate routine tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 - 6.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities -Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol-Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) -Network Configuration ManagementConfigure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.-Security ManagementImplement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures-Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them -Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures -Wireless Network troubleshooting for Cisco, Aruba, Juniper -ITIL Process – working experience of Incident, Change, Problem, Configuration management -Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience -Experience with one or more of network products:-Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) -SDWAN – Viptela, Silver peak, Versa, Aryaka -Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now -Understanding of network Load balancers F5, NetScaler, VMware AVI etc Preferred Skills: Technology-Network-CISCO technologies-CISCO Nexus Technology-Network-Switching Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Networking-Routing technologies Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Domain-networking-Cisco certifications
Posted 1 month ago
1.0 - 4.0 years
4 - 9 Lacs
Pune
Work from Office
1-4 Years of Hands-on experience with Windows and Linux operating systems; administration knowledge is preferred. Proficient in Oracle or MSSQL Server with DBA administration skills preferred. Experience working with application servers/web servers such as Apache, Tomcat; WebSphere/WebLogic experience is acceptable but not the primary requirement. Familiarity with load balancers such as Apache, Big IP-F5, HAProxy, and Netscaler. Ability to deploy new solutions under pressure and deliver high-quality services to demanding clients. Strong system administration skills with a keen interest in network administration and load balancing. Fast learner capable of quickly installing and configuring the latest versions of DS Software. Optional knowledge of the 3DExperience platform, including e-Matrix, MatrixOne, Enovia, EXALEAD, and related installation, upgrade, troubleshooting, and support. MQL/TCL knowledge, basic/intermediate CATIA client skills, and functional understanding of Enovia/MatrixOne/3DExperience are added advantages.
Posted 1 month ago
3.0 - 6.0 years
0 - 3 Lacs
Mumbai, Navi Mumbai
Work from Office
Job Title: Citrix Administrator L2 Location: Ghansoli, Navi Mumbai immediate joiners Job Description: Key Responsibilities Provide L2 support for Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix NetScaler (ADC). • Troubleshoot and resolve complex Citrix session issues, application performance issues, and connectivity problems. • Monitor Citrix environments for latency, resource utilization, and overall system health. • Manage Citrix user profiles, group policies, and access permissions. • Perform maintenance activities such as patching, updates, and configuration changes. • Analyze logs, debug errors, and provide root cause analysis for recurring issues. • Work with internal teams and vendors to implement fixes and enhancements. • Escalate unresolved critical issues to L3 support or vendor as needed. • Assist in capacity planning and performance optimization. • Maintain detailed documentation of issues, troubleshooting steps, and solutions. • Train and mentor L1 support engineers. • Ensure compliance with IT security policies and best practices. Required Skills & Qualifications 3-6 years of experience in Citrix administration and support. • Strong understanding of Citrix Virtual Apps & Desktops (XenApp/XenDesktop). • Hands-on experience with Citrix Cloud, Citrix NetScaler (ADC), and StoreFront. • Proficiency in Windows Server, Active Directory, Group Policy, and PowerShell scripting. • Good knowledge of networking concepts (DNS, DHCP, VPN, RDP, ICA, Load Balancing). • Experience with monitoring tools like Citrix Director, ControlUp, or similar. • Strong analytical and troubleshooting skills. • Excellent communication skills for handling escalations and user interactions. • Ability to work in a shift-based 24x7 support environment. • Preferred Education qualification - BE / BCA / MCA / BSC IT / MSC IT Preferred Certifications Citrix Certified Associate - Virtualization (CCA-V) • Citrix Certified Professional - Virtualization (CCP-V) • Microsoft Certified: Azure Administrator Associate • ITIL Foundation Certification Work Environment Remote support role with 24x7 shift-based coverage. • Collaboration with L1, L3, and infrastructure teams. • Opportunities for career growth and skill enhancement within Citrix technologies. If anyone is interested please share their resume on mail-snehal.navale@outworx.com
Posted 1 month ago
5.0 - 7.0 years
4 - 7 Lacs
Hyderabad
Work from Office
We are looking for a skilled Citrix Administrator with 5 to 7 years of experience in Citrix technologies. The ideal candidate should have hands-on experience with NetScaler firmware upgrade, certificate renewal, and troubleshooting. This position is based in Pune and Hyderabad. Roles and Responsibility Manage core infrastructure evergreening and migrations. Administer VDI within Azure and Windows desktop OS hosted in a virtual environment. Troubleshoot Appsense setting up environment configurations and migrate Appsense infra server. Deploy applications and patches via SCCM and ensure compliance. Work with PowerShell scripting and other reporting tools for Citrix technologies. Collaborate with multiple stakeholders across the globe, including senior management. Job Expertise in Citrix XenDesktop and XenApp. Hands-on experience with on-prem environment version migration. Knowledge of Server Operating systems like Windows Server 2012/2016. Significant knowledge of Server Virtualization, Hypervisor, VMware ESXi, vCenter, SQL Database, SAN storage, and Networking. Good understanding of ITIL Agile processes and DR technologies. Excellent verbal and written communication skills. Willingness to work 24x7. Knowledge of monitoring infrastructure via various monitoring and ing tools like SCOM and SPLUNK.
Posted 1 month ago
5.0 - 8.0 years
4 - 7 Lacs
Coimbatore
Work from Office
We are looking for a skilled Citrix Admin with Netscaler to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and maintain Citrix environments, including Citrix servers and Citrix Virtual Apps and Desktops. Configure and troubleshoot Netscaler for optimal performance and security. Collaborate with cross-functional teams to resolve technical issues and implement new solutions. Develop and implement best practices for Citrix administration and Netscaler configuration. Provide technical support and training to junior team members on Citrix and Netscaler technologies. Monitor and analyze system logs, network traffic, and other data sources to identify potential issues. Job Strong knowledge of Citrix technologies, including Citrix Server, Citrix Virtual Apps and Desktops, and Netscaler. Experience with troubleshooting and resolving complex technical issues related to Citrix and Netscaler. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to analyze system logs, network traffic, and other data sources. Ability to provide technical support and training to junior team members. Strong understanding of security principles and best practices for securing Citrix environments.
Posted 1 month ago
15.0 - 20.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
10 - 14 Lacs
Gurugram
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education
Posted 1 month ago
4.0 - 9.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Immediate Job Openings on Citrix SME _ Bangalore/Mumbai_Contract Experience 4+ Years Skill Citrix SME Location Bangalore/Mumbai Notice Period Immediate . Employment Type Contract Citrix SME Performed the VDA installation and upgradation Strong working Knowledge on Citrix policies. Monitoring Various Citrix Consoles including PVS Configuring Citrix Receiver on Devices. Monitoring XenDesktop Sites. Managing Desktop Catalogs and Groups. Monitoring Citrix servers by using Citrix Director. Creating, Configuring and Managing User Accounts and Groups in Domain. Exposure on installing and managing Windows server 2012/ 2016 and Windows 10 OS Good knowledge in ITIL. Responsible for decommissioning the non-required VDI's. Installing and configuring Citrix Provisioning server for vdisk streaming. Creating pooled VDI's in PVS using Streamed wizard. PVS Versioning. Hands-on experience in designing and implementing in XenApp and XenDesktop. Managing and maintaining the applications in XenApp farm. Publishing and disabling the applications in XenApp farm. Experienced in troubleshooting XenApp applications and other day-to-day user trouble tickets
Posted 1 month ago
4.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Urgent Requirement for Network Citrix LB (IBM Hiring). Experience : 4 years Network Engineer to analyze, implement, and maintain complex network's Load Balancer infrastructure. Abreast of the latest technologies and work collaboratively with experts in a variety of knowledge areas to develop and maintain a robust, reliable, high-performance Desired Skills and Knowledge Areas: Expertise in Load balancing technology including algorithms and health check options Experience with Global Server Load Balancing /GTM, Local load balancing/LTM, SSL acceleration, HTTP compression/caching, and DNS Experience with enterprise load balancers such as Citrix ADC/Citrix NetScaler or F5 Knowledge of TCP as it pertains to packet inspection and network/applications Experience programmatically configuring Application Delivery Controllers.
Posted 1 month ago
5.0 - 10.0 years
6 - 16 Lacs
Hyderabad
Work from Office
Immediate Job Openings on #Cisco Aci_ Pan India_Contract Experience: 5+ Years Skill:Cisco Aci Location: Pan India Notice Period:Immediate. Employment Type: Contract Job Description Cisco Aci Cisco Nexus, Cisco ACI, Cisco FTD Demonstrated ability to troubleshoot and resolve issues on multiple hardware platforms i.e. Cisco Nexus, Cisco ACI, Cisco FTD Cisco ACI & APIC Infrastructure experience is compulsory Should have strong experience in installing, configuring, managing and maintaining Cisco switching and routing devices including Nexus, ISR and ASR series of devices Experience in Cisco FTD is an added advantage. Strong knowledge in Network Security technology and product such as Firewall, Load Balancer, Proxies and VPN across different vendors Good work experience in : Cisco ACI, Routing and Switching, Firewalls: FortiGate, Web Proxy, Load balancer: F5 LTM/GTM, NetScaler.
Posted 1 month ago
7.0 - 10.0 years
9 - 12 Lacs
Noida
Work from Office
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Principal Citrix Virtual Apps Engineer, you will be responsible for the setup, configuration, administration, and optimization of our Citrix Virtual Apps infrastructure. Your role will involve advanced troubleshooting and support, ensuring the seamless delivery of virtual applications to our end-users. This role demands a deep understanding of Citrix technologies, including Citrix Cloud Connectors, Citrix NetScaler (VDC), Citrix StoreFront, and Citrix VDAs (TS), along with exceptional problem-solving skills and outstanding customer service. Responsibilities1. Citrix Virtual Apps and DaaS Management: Design, implement, and maintain Citrix Virtual Apps and Desktops environments, as well as DaaS including setup, configuration, and ongoing administration. Optimize performance and scalability to meet organizational needs. Manage and troubleshoot infrastructure components, including Citrix Delivery Controllers, Citrix StoreFront, Citrix Cloud Connectors, Citrix NetScaler (ADC), ADM, and Citrix VDAs (TS). 2. Technical Expertise: Conduct in-depth analysis and troubleshooting of Citrix Virtual Apps and Desktops issues, including connectivity problems, application failures, and performance bottlenecks. Implement best practices for Citrix Virtual Apps and management. Configure and troubleshoot Citrix NetScaler (ADC) for load balancing and secure access. Ensure effective operation of Citrix StoreFront for application delivery and user access. Hands on experience with ADM for bulk management of Netscalers. Administer and troubleshoot Citrix VDAs (TS) to ensure consistent application performance. Experience in dealing with complex nFactor flows for authentication design and other advanced features of Netscaler (AAA, AppExpert, Gateway, SSL/cert lifecycle management, Load Balancing etc) Good knowledge of automating repeated tasks using Powershell scripts, Ansible and Git. 3. Customer Support and Service: Provide advanced support and resolution for end-user issues related to Citrix Virtual Apps and Desktops. Collaborate with other IT teams to ensure integration and compatibility with other systems and applications. Develop and maintain documentation for Citrix Virtual Apps and Desktops configurations, processes, and procedures. 4. Project Management: Lead and participate in Citrix Virtual Apps projects, including migrations, upgrades, and new deployments. Provide technical guidance and mentorship to junior engineers and other team members. Evaluate and recommend new technologies and solutions to enhance the Citrix environment. - About youBasic Qualifications: 7-10+ years of experience in Citrix Virtual Apps and Desktops/Virtualization environments, with a strong background in setup, configuration, administration, and optimization. 7-10+ years of experience in troubleshooting complex Citrix Virtual Apps issues and providing high-level customer support. Proven track record of managing large-scale Citrix Virtual Apps deployments and projects. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Citrix Cloud Connectors, Citrix NetScaler (ADC), Citrix StoreFront, and Citrix VDAs (TS). Strong understanding of related technologies, such as Windows Server, Active Directory, PowerShell, and SQL Server. Proficient in networking concepts, including DNS, DHCP, and load balancing. Decent understanding of Ansible would be a "good to have". Preferred Qualifications: Advanced certifications (e.g., Citrix Certified Expert "“ Virtualization) Excellent problem-solving abilities and a keen attention to detail. Strong communication skills, with the ability to convey technical information to non-technical stakeholders. Ability to work effectively both independently and as part of a team in a fast-paced environment. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin. Experience5-8 Years.
Posted 1 month ago
5.0 - 10.0 years
4 - 8 Lacs
Pune
Work from Office
Citrix Exp :5+years relevant in citrix Location :Hyderabad,Pune,Bangalore Rotoational shifts ,weekend support required Wo rate :140k max including markup Role Purpose Must to have: Core Components of Citrix: Citrix XenDesktop , XenAppNetScaler (firmware upgrade, certificate renewal and troubleshooting)Version MigrationsTroubleshootingScripting understandingFlexible to rotation shiftsWeekend support Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience3-5 Years.
Posted 1 month ago
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