96 Netscaler Jobs

Greetings from Euclid!! We are Hiring!!!!! Role: Specialist Systems Engineer - Citrix Administrator Job Description: Roles : L2 & L3 Experience : 5- 7 Years & 7-9 Years Skills : Citrix Admin + Net Scaler Location : Bangalore Profile Spl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks. Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before user's report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. • Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. • Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls • Ensure KPI compliance for all incidents and service calls Administration of XenApp 7.15 and above • Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Dear Candidate, We are looking for a Network Security Analyst to monitor and secure network infrastructure against threats, ensuring continuous protection of enterprise systems. Key Responsibilities: Monitor network traffic for suspicious activities and unauthorized access. Configure and manage firewalls, VPNs, IDS/IPS, and NAC systems. Conduct network vulnerability assessments and implement mitigations. Collaborate with the SOC team on threat detection and response. Maintain logs and prepare security incident reports. Required Skills & Qualifications: In-depth knowledge of network protocols, firewalls, and VPNs. Experience with security tools (Snort, Suricata, Wireshark). Familiarity with SIEM platforms (Splunk, QRadar, LogRhythm). Understanding of risk management and cybersecurity frameworks. Security certifications (e.g., CEH, GSEC, CompTIA Security+) preferred. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Bachelors ormasters degree in computer science, Information Technology, or a relatedfield. Job Description: Relevant Experience in Citrix NetScaler is mandatory. Should have Expert in troubleshooting NetScaler loadbalancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshootingNetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authenticationsolution. Handling the incident cases based on ITIL process. Good oral/written communication skills, Should be fluent to develop technical relationshipswith customer, OEMs and other teams. Required Skill Set and Experience: Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues Soft Skills: Strong communication and presentation skills. Analytical and problem-solving abilities. Attention to detail and ability to manage multiple tasks.

Prepare solution presentation and present to Client. Prepare document and explain to deployment team. Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues. Team Management. Required Skill Set and Experience Good Hands-on Citrix Netscaler. Should have Expert in troubleshooting NetScaler load balancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshooting NetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authentication solution. Handling the incident cases based on ITIL process. Good oral/written communication skills. Should be fluent to develop technical relationships with customer, OEMs and other teams. Must Have Citrix Netscaler Team Lead F5 Load Balancer ADC Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skill

Experience in supporting Citrix XenApp Desktop Virtualization. Exposureto both Desktop and Server virtualization. Experience in supporting VMware Infrastructure. Experience in supporting Windows Server Infrastructure. Experience in Citrix and Active Directory group policies. Able to work with the SMEs to drive major incidents and work towards RCA. Role is to manage the operation team of L2/L1 in Citrix Support and providethem Able to establish and run good operations and governance practices. Good team player and able to manage and mentor team. Work on team skill enhancement and training need identification. Manage SLA and Availability of Services VDI - Citrix. Experience in supporting Citrix XenApp Desktop Virtualization. Exposure to both Desktop and Server virtualization. Experience in supporting VMware Infrastructure. Experience in supporting Windows Server Infrastructure. Experience in Citrix and Active Directory group policies. Able to work with the SMEs to drive major incidents and work towards RCA. Role is to manage the operation team of L2/L1 in Citrix Support and provide them Able to establish and run good operations and governance practices. Good team player and able to manage and mentor team. Work on team skill enhancement and training need identification. Manage SLA and Availability of Services

Job Summary We are seeking an experienced Infra. Technology Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in VDI - Azure Virtual Desktop Vmware VDI VDI - Citrix VAD and VDI - Citrix Cloud. This role operates on a hybrid work model with rotational shifts. The candidate will play a crucial role in managing and optimizing our virtual desktop infrastructure to ensure seamless operations and enhanced user experience. Responsibilities Manage and optimize virtual desktop infrastructure to ensure seamless operations and enhanced user experience. Oversee the deployment configuration and maintenance of VDI solutions including Azure Virtual Desktop Vmware VDI Citrix VAD and Citrix Cloud. Provide technical support and troubleshooting for VDI-related issues to minimize downtime and ensure high availability. Collaborate with cross-functional teams to design and implement VDI solutions that meet business requirements and enhance productivity. Monitor system performance and conduct regular assessments to identify areas for improvement and implement necessary upgrades. Develop and maintain documentation for VDI configurations processes and procedures to ensure consistency and compliance. Implement security measures and best practices to protect VDI environments from potential threats and vulnerabilities. Conduct training sessions and provide guidance to end-users on how to effectively use VDI solutions. Stay updated with the latest industry trends and advancements in VDI technologies to ensure the company remains competitive. Participate in capacity planning and disaster recovery planning to ensure business continuity. Coordinate with vendors and service providers to ensure timely resolution of issues and optimal performance of VDI solutions. Provide regular reports and updates to management on the status and performance of VDI environments. Ensure compliance with company policies and regulatory requirements in all VDI-related activities. Qualifications Possess strong technical expertise in VDI Azure Virtual Desktop Vmware VDI VDI Citrix VAD and VDI Citrix Cloud. Demonstrate excellent problem-solving skills and the ability to troubleshoot complex VDI issues. Have a solid understanding of networking security and virtualization concepts. Exhibit strong communication and collaboration skills to work effectively with cross-functional teams. Show proficiency in documenting technical processes and procedures. Display a proactive approach to learning and staying updated with the latest VDI technologies. Hold relevant certifications in VDI technologies such as Azure Virtual Desktop Vmware and Citrix. Certifications Required Azure Virtual Desktop Certification Vmware Certified Professional Citrix Certified Associate

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. Roles & Responsibilities: Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Desktop pools Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Citrix Provisioning Services 7.x (PVS) or Machine Creation Services (MCS) in a VDI environment Windows Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Citrix Experience - Experience in networking field including Citrix Administration. Proficient in Windows Server (2012/2016/2019). PowerShell Scripting Configuring and Managing Citrix Storefronts. Build, manage, and troubleshoot multiple large Active Directory environments Citrix Product upgradation and Migration tasks including hotfix management Should have knowledge and experience about the Citrix Secure Gateway and Citrix access gateway Should have knowledge and experience on Active Directory, DNS and DHCP Concepts Should have knowledge and experience on Citrix Printing Professional & Technical Skills: Technical Skills Hands-on experience on Public Cloud:AzureAzure WVD, Citrix Excellent understanding of Azure WVD. Excellent understanding of Azure Fundamentals Excellent understanding of Citrix Cloud/On-premises Virtual Apps & Desktops. Good in Administration of WVD. Good in Administration of Citrix. Excellent understanding of different flavours of VDI(like pooled VDIs, dedicated VDIs). Excellent understanding trouble-shooting skills in above areas. Excellent understanding on ITIL process with managing requests, incidents, change and problem Working knowledge on FSlogix is added advantage. Good to have below certifications: AZ-140 Configuring and operating Windows Virtual Desktop on Microsoft Azure AZ-900:Microsoft Azure Fundamentals Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure (1Y0-150) Additional Information: Bachelor's degree Exposure and working level knowledge of working with and interfacing to global delivery teams Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams. Strong service attitude and a commitment to quality. Willing to work in 24x7 model. Relevant Work Experience:6 Years Qualifications 15 years full time education

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Perform baseline network administration including MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN solutions Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network infrastructure maintenance processes as required by customer Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications 7+ years of experience with operational administration of Network Infrastructure 4+ years working with monitoring platforms; LogicMonitor a bonus 3+ years of experience with operational administration of Cisco Infrastructure 3+ years of experience with operational administration of Palo Alto Infrastructure 3+ years of experience with operational administration of Fortinet Infrastructure 3+ years of experience with operational administration of NetScaler Infrastructure a bonus 3+ years of experience with operational administration of F5 Infrastructure a bonus Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCNA required. CCNP Enterprise - Bonus Fortinet NSE4 - Bonus PCNSA - Bonus AWS CP Certification - Bonus Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities- Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging.- Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge.- System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly.- Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment.- User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences.- NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance.- Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x)- Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery).- Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance.- Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis.- Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering).- Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities.- Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment.- Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills- Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Services (MCS)Citrix Machine Creation - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments Good-to-Have Skills: - Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging.- Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems.- Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.- Ability to work independently and as part of a team in a fast-paced environment.- Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual App, VDI, NetScaler, MCS.- This position is based at our Bengaluru office.- A 15-year full time education is required. Qualification 15 years full time education

Role & responsibilities Advanced experience in handling a wide array of Cisco platforms like Switches, WLAN controllers & Routers. Excellent understanding in data communications such as TCP and IP protocol stack and applications. Good understanding of Switching concepts, STP, Port channel, Stacking, VTP, POE environment, 9300, 9500, 3850 catalysts. Good understanding of Routing concepts, BGP, EIGRP, DMVPN and VRF. Good understanding of Cisco WLC 8500, 9800 as well as 3800, 3700 series access points. Switching: Expertise on VLAN, RSTP, MST, VSS, Ether channels, HSRP, GLBP etc. Routing: Expertise on protocols like RIP, EIGRP, OSPF, BGP Strong understanding of BGP, OSPF, EIGRP, LAN/WAN network design, TCP/IP, network problem resolution including packet capture analysis. Knowledge of Cisco Data Centre Architecture including Nexus 9K, 7K, 5K, 2K and IP Services. Knowledge on OSPF, BGP, EVPN and Vxlan required. Good understanding of Cisco Nexus series devices. Proficient in network switches and switching protocols. Experience on Cisco switch Implementations & Troubleshooting. Administration of Cisco Switches (38XX, 45xx, 93XX, 94XX and 95XX series) Implementation of HSRP, Ether-Channel, VLAN and VTP Implementation of Trunking, Spanning tree and Access lists Knowledge of LAN Topology and Cabling Standards. Strong oral & written communication skills. Ability to identify, analyze, and resolve problems logically. Ability to solve and identify root cause. Should be flexible and adaptable to new technologies. Troubleshoot and debug production issues in a multi-tiered environment. Implementation knowledge on Intranet and internet configuration and troubleshooting in IPV6 and IPV4. Experience on static and dynamic routing on IPV6 and IPV4. Strong problem solving, analytical and troubleshooting skills Effective verbal, listening and documentation skills in the English language. Ability to function under a pressure and make quick and accurate decision. Documentation, Network diagram and updates on the tickets. Experience in DC deployment/troubleshooting. CCNA/CCNP in DC is preferred. Experience on Citrix Netscalar Load Balancer & Cisco ACI will be preferred. Preferred candidate profile Strong Network Profile with CCNA/CCNP Course or Certification Preferred Perks and benefits immediate Joiner / severing NP Preferred 5 Days Working Hybrid Model

Configure, administer, and support Citrix environments to ensure seamless virtual desktop infrastructure (VDI) and application delivery. You will troubleshoot issues, optimize performance, and ensure security. Expertise in Citrix systems and virtualization is required.

Role & responsibilities Prefer Citrix Certified professional with 8 years of experience in Citrix technologies and working in a mid to large organization Hands on Citrix version migration experience onprem environment Should have expertise on Citrix XenDesktop XenApp Should have handon experience with NetScaler firmware upgrade certificate renewal and troubleshooting Should have expertise on Appsense setting up environment configurations troubleshooting Having knowledge for Appsense infra server migration and evergreen will be addon advantage Should have good understanding for PowerShell scripting and other reporting tools for Citrix technologies Should have expertise on Server Operating systems like Windows Server 20121619 Having significant knowledge on Server Virtualization Hypervisor VMware ESXi vCenter SQL Database SAN storage Networking Should have good knowledge regarding application and patch deployment via SCCM and compliance Must have good verbal and written communication skills as the job role involves interaction with multiple stake holders across the globe Senior management Knowledge on Windows desktop OS hosted in a virtual environment Should have good understanding regarding VDI administration within Azure Should be willing to work 24x7 Should be aware of ITIL Agile processes Good knowledge on DR technologies and management Managing core infrastructure evergreening and migrations Should have significant knowledge on monitoring infrastructure via various monitoring and ing tools like Skills Mandatory Skills : Vmware Horizon,Windows Server,Amazon WorkSpaces End User Computing,Nerdio,Citrix Xenapp-Xendesktop,Azure Virtual Desktop,AWS Workspace Good to Have Skills : Amazon WorkSpaces End User Computing, Nerdio

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Primary Skills: Citrix XenApp, Xendesktop; PowerShell; VDI; Windows Server Secondary Skills: MCS; Virtualization; Citrix NetScaler; SCCM; DNS; Active Directory; Citrix DaaS. Responsibilities Maintenance and support of multiple Citrix environments Leading an offshore 3rd party team to deliver to SLA and ensure incidents are investigated and resolved in a timely manner. Utilize extensive Citrix and Azure experience to ensure optimal performance and reliability. Develop and execute a strategic roadmap for desktop virtualization initiatives. Lead and mentor high-performing teams across onshore and offshore locations. Manage the consolidation of multiple legacy virtualization environments into a streamlined infrastructure. Drive the migration process to AVD and/or Windows 365, ensuring a seamless transition. Promote a culture of continuous learning and self-improvement within the team. Adopt an attitude of excellence in delivering services using best of breed platforms. Provide governance oversight, standards and technology roadmap for enterprise Desktop Virtualisation services. Provide input on developing and refining architectural standards. Support Project teams on all technical change requests; risks & issues; schedule detail and any governance support; and sign off all technical deliverables. Govern transition to support activities on behalf of the infrastructure & networking teams. Required Experience with Citrix, including deployment and management on Azure. Experience leading AVD and W365 deployments Significant experience in a broad End User Compute environment including Windows 10 and 11 deployment\image creation Experience as a technical lead on desktop virtualisation initiatives Demonstrated ability in strategic roadmap development and execution. Experience leading and developing high-performing teams in a split onshore/offshore model. Primary Skills Citrix Admin XenApp XenDesktop Powershell Secondary Skill Virtualization Citrix NetScaler Citrix DaaS