Netplay Sports Private Limited

About the job: The guest relationship executive serves as the first point of contact for visitors and members, ensuring an exceptional customer experience. This role involves welcoming guests, handling inquiries, managing memberships, and providing support to enhance overall satisfaction at the sports facility. Key Responsibilities: 1. Greet and welcome guests promptly with a friendly and professional attitude. 2. Handle incoming calls, emails, and messages related to memberships, facilities, and schedules. 3. Provide detailed information about sports programs, coaching sessions, pricing, and promotions. 4. Assist in new member onboarding, including registration, documentation, and payment processing. 5. Coordinate with coaches and the operations team to schedule training sessions and events. 6. Address guest complaints or concerns promptly and ensure quick resolution. 7. Maintain accurate records of guests, memberships, and payments in the system. 8. Promote upcoming events, offers, and tournaments to members. 9. Ensure the reception and lounge areas are clean, organized, and welcoming at all times. 10. Collect feedback from guests and share it with the management for service improvements. Working conditions: 1. Flexible to work on weekends, holidays, and evenings. 2. Requires standing for long hours and interacting with guests continuously. Note: Salary: 20-25k. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 2,50,000 /year Experience: 1 year(s) Deadline: 2025-10-02 23:59:59 Skills required: MS-Office, MS-Word, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. Excellent communication and interpersonal skills. 2. Strong customer service orientation and problem-solving ability. 3. Basic computer knowledge (MS Office, CRM tools). 4. Ability to multitask and remain calm under pressure. 5. Pleasant personality with a professional appearance. Preferred qualifications: 1. Bachelor’s degree in hospitality, business administration, or related field. 2. Prior experience in customer service, hospitality, or sports facility front desk operations. About Company: Netplay Sports Private Limited is a technology-enabled sports startup that has set out to make a significant contribution to building a sports culture in India by providing millions of ordinary Indians with convenient access to learn & play sports. Netplay has set up Gamepoint, a technology-enabled full-stack sports company operating a chain of multi-sport centers with sports such as badminton, basketball, squash, table tennis, football, tennis, & swimming. We believe that sports have the power to transform individuals & communities. Playing sports provides physical, mental, & social benefits & our mission is to enable everyone to learn & play sports. Gamepoint offers services such as coaching programs, membership, book-n-play, events, & sports equipment to individuals & institutional customers. In the past 6 years, 5000+ students have trained at GamePoint & hundreds of thousands of people have played at our various centers.