Key Responsibilities: Provide technical support to clients via email and phone. Perform basic to advanced troubleshooting for network issues. Ensure uptime of client projects under management/monitoring. Create, update, and close tickets in the CRM system within SLA timelines; escalate as per the defined escalation matrix. Prepare daily shift reports detailing issues handled and escalations. Interact with global clients professionally through phone and email. Support project teams with commissioning of new customers and implementing change requests. Adhere to shift schedules, escalation procedures, and handover processes. Maintain clear documentation of all network issues and resolutions. Technical Skills Required: Proficiency in network protocols (LAN/WAN) such as HSRP, VLANs, STP, OSPF, and BGP. Working knowledge of MPLS. Hands-on experience with routing, switching, and firewall devices. Understanding of firewall configuration and network operations. Experience in a Data Center environment preferred. Familiarity with trouble ticketing and escalation processes. Location-Delhi, UP, West Bengal, Punjab UG: Any Graduate (Any Specialization) PG: Any Postgraduate (B.Tech preferred) Certifications: CCNA/CCNP preferred.
Key Responsibilities 1. Government & PSU Account Management Manage and expand designated government & PSU accounts. Generate new inquiries and maintain client engagement. 2. Project Lifecycle Management Conceptualize projects, assess technical feasibility, and conduct risk analysis & mitigation. Track competitor activities and market trends to improve sales strategies. Prepare cost estimates (preliminaries, direct & indirect costs). Manage monthly billing cycles. Coordinate with IT Networking & Telecom OEMs for specifications and pricing. Ensure technical and financial closure of projects. 3. Tender & Bid Management Lead techno-commercial bid preparation for Defense/Government projects. Manage contracts, bid documentation, and compliance. Follow up on billing verification and payment collection. Monitor projects and provide performance updates to top management. Key Skills & Competencies Government / PSU Sales & Account Management Tender Preparation & Documentation Project Management & Cost Estimation Business Development & Marketing Post-Sales Administration OEM Coordination & Pricing Negotiation Technical & Financial Closure. Location - Delhi / NCR, Uttar Pradesh,West Bengal, Punjab,