90 Netcool Jobs - Page 4

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place "“ where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE" Job overview This position is for system engineer with experience on engineering of protection system and substation Automation system. About The Role Preparation of Protection SLD's, Trip matrix, interlocking logics etc. as per customer specification/requirements. Design of Control & Protection Panels for all voltage levels system, should have knowledge of various bus arrangements. Control and protection schematic preparation for various power system equipment i.e. Generator, Line, Transformer, Reactor, Busbar etc. Preparation of FAT/SAT/GTP/TTR/FDS/HEAT LOAD documents. Preparation of CRP interfacing drawings. Preparation of various types of System Architecture based on system requirements. Knowledge on different serial and ethernet based protocol used in Substation Automation System. Should have knowledge on Master Slave and client server philosophy, IEC61850 protocol and Computer networking. Discussion with customer for drawing approval/resolution of query. Initiating loadings to factory for material procurement, fabrication and wiring of the systems under scope. Support to Sales/testing/commissioning team. Eligibility criteria / Skill Sets B.Tech /B. E in Electrical/Electronic Engineering. 2-7 years of relevant experience. Has good interpersonal, negotiation and communication skill. Fast learner and able to work independently or as a team player. Able to work under minimum or less supervision. Shall have good knowledge of computers, especially Excel, Word, Power point etc. E Base software knowledge will be added advantage. "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WE'VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU? We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure athttps://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers atwww.siemens.com/careers"

About this role: Wells Fargo is seeking a Lead Systems operations engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 5+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations) 5+ years of experience in Change/problem/incident management experience For Windows environments experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting 5+ years of experience in Linux environments - experience in Unix Scripting Experience with scheduling tools such as Autosys Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these) Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these) DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon SSL Certificate management experience Knowledge of ticket tracking tools such as ServiceNow, Jira ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AppDynamics (Mandatorily should have used it, Preferable if candidate has worked on its setup) SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Service Now Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup) JIRA/Confluence Job Expectations: Basic Understanding of Windows and Unix Server Operating systems. Understanding of Client-Server Technologies Understanding of Network components. Should have good communication skills. (English both Verbal and Written) Have understanding of Incident Management Should be able to assess the impact of Incident Classify the Incident severity Run Incident bridge Engage appropriate support teams and work collaboratively towards resolution Manage communications to stakeholders and senior management Manage Root Cause analysis. Change Management Problem Management. Event Management Knowledge management Create and maintain Run books Review and Tag Knowledge articles with alerting/monitoring systems. Manage application build and configuration documentation. Maintain KB in ServiceNow and Confluence For experienced resources look if they have understanding of L1/2/3 kind of setup. Flexible to work in shifts. Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans. 27 May 2025 Wells Fargo maintains a drug free workplace. Please see our to learn more.

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. About The Role - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. About The Role - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Main objective of the position and the impact of the role:The objective is to support international product registrations for newly launched and currently marketed products to reduce time to registration completion. Brief description of the primary accountabilities of the role that will drive the future employee's performance objectives Required Knowledge/Skills, Education, and Experience In this section, please outline exactly what knowledge/skills, education, and experiences are required to be considered for this position. Required education and focus o B.E. / B.Tech Required experience (10+ years) Technical background in IVD and/or immunology Professional experience in regulated industry EU IVDR / FDA Regulations Required knowledge, skills, or expertise Ability to learn quickly and apply the information to assigned tasks Good technical writing skills Ability to read and understand technical data/reports Creative and adept at problem solving Effective communication and organization skills Great focus with attention to detail Able to multi-task and work effectively in a dynamic environment People Management

Hello Visionary! We empower our people to stay resilient and relevant in a constantly changing world. We"™re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you"™d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We"™re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions! We are looking for a Radio System Engineer You"™ll make a difference by: Design and implementation of TETRA radio for Railways and Metro system. Coordination and management of TETRA supplier (Wayside+onboard) Interface for internal telecom systems and external non telecom systems. Preparation and implementation of partial acceptance test, system acceptance test, integrated test other system. Preparation of operation manual, maintenance manual and training manual for the project. Preparation RAMS study for the Radio system of the project Coordination with the site team for installation and commissioning of sites as per the design. Design, Installation, Testing, and commissioning of whole Radio system for project. Desired Skills: You have degree (Master/Bachelors) in technical engineering, preferably in electrical / electronic engineering with more than 5+ years of relevant experience. Technical knowledge on main subsystems of a railway turnkey project. Experience in reading and understanding technical requirements. Should be familiar with process and should have demonstrated effectiveness of using process in their present organization. Knowledge of design and construction management aspects of Railway Projects including interface and coordination with Stakeholders. Good command of spoken and written English. Good usage of Office 365 application in project activities. Able to communicate with different level of people in a multi-national project environment and motivate the project activities for timely delivery. Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Pune. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow. Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers

Pre-Sales Engineer - About The Role Hello go-getter! We know that a business only thrives if our people are thriving. That"™s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You"™ll make an impact by Coordination of the complex project implementation with national or international partners. If necessary, participation in negotiations with subcontractors, possibly also with international suppliers in a foreign language together with the commercial project manager. Ensuring that the project goals defined with the customer and all project participants are achieved. Establish project schedule, man-hour budget and monitor its progress. Routinely analyze, evaluate and forecast the current project status against the baseline schedule. Assess the impacts of design or construction changes to the schedule. Develop and maintain integrated role & resource loaded baseline schedule and current schedule for better forecasting. Report the status of Man-Hours Actuals, Demand/ Forecast data to appropriate project and company management. Prepare slide pack for review Evaluate the actual position of the project, compare the actual state with the desired state, and takes corrective actions if required. Issue progress reports, program updates and productivity data on a regular basis and as requested by customers and stakeholders. Coordinate all work on the project, ensuring that objectives are met within budget. Verify progress and identify any potential and critical issues. Work with the teams to recommend recovery plans and update the schedule and budget accordingly. Identification and exploitation of additional business opportunities during project implementation. You"™ll win us over by A bachelor"™s degree in engineering, preferably electrical / electronic engineering. 06 08 years professional work experience in Project Planning & Scheduling. Minimum 3 years"™ experience in Railway Domain, more specifically on Signalling, Electrification, Rolling Stock and it should be as a recent experience. Highly Proficient in Primavera P6 (PPM & EPPM), average proficient in Microsoft Project, Project online and Power Bi is added advantage. Strong communication skills in written and verbal (English). Ability to develop, maintain and update detailed schedules, ensure adherence to quality standards, create reports and provide analysis using Primavera P6 and Microsoft Project. Capability to Coordinate and work for Offshore Staff. Multi-culture experience, Proactive, Self-Motivated, Flexible. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Kolkata. But you"™ll also get to visit other locations in India and globe, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

As a Fault Management/Configuration Management Engineer - Radio, you will be involved in the daily Shift operations to handle network outages, be responsible for end-to-end troubleshooting until resolution, collaborating with multiple stakeholders across domains/teams, to maintain high network uptime & availability. You Have: Bachelors degree in engineering with good communication skills (both verbal and written) Minimum 3-to-5 years of Fault Management experience in handling RAN (Radio Access Network) telecom networks, preferably both Remote Technical Support & field experience. At least 2 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool) Extend Level 2 FM/CM support in RAN (Radio Access Network) domain (multi-technology, multi-vendor) Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei) Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Plan, prepare & implement Configuration/Optimization related network changes as required. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA) Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Rehoming / Recommissioning / Hardware / software parameter changes / upgrades. Contribute towards building Knowledge base & Problem Management.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP ABAP Development for HANA, IBM Tivol Netcool Omnibus, Tivoli Impact Management Good to have skills : SAP ABAP Cloud Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work. Your typical day will involve analyzing requirements, designing solutions, writing code, and conducting testing to ensure the quality of the application code. You will collaborate with team members and stakeholders to ensure successful project delivery and contribute to the overall success of the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with team members and stakeholders to analyze requirements and design solutions. Write high-quality code to implement application components. Conduct testing to ensure the quality and functionality of the code. Perform maintenance, enhancements, and development work on existing applications. Stay updated with the latest technologies and industry trends to continuously improve skills and knowledge. Professional & Technical Skills: Must To Have Skills: Proficiency in SAP ABAP Development for HANA. Good To Have Skills: Experience with SAP FIORI/Gateway architecture, SAP ABAP Cloud. Strong understanding of SAP ABAP Development for HANA. Experience in analyzing, designing, and coding SAP ABAP solutions. Knowledge of SAP FIORI/Gateway architecture and SAP ABAP Cloud. Familiarity with SAP development tools and methodologies. Ability to troubleshoot and debug SAP ABAP programs. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 3 years of experience in SAP ABAP Development for HANA. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

About The Role : Job Title- Technology Service Analyst Location- Pune, India Role Description As a member of Global Network Services (GNS) team, the Global Monitoring Center (GMC) Network Operations Shift Lead has the primary responsibility for supervising the shift engineers and providing guidance on escalated issues to the GMC Network engineers. The GMC is level-1 network operations team and has the primary responsibility for managing and responding to Network, Hardware and circuit events which may result in impaired connectivity to Deutsche Bank clients and business.The position requires an in-depth understanding of how logical and physical connectivity issues can affect the reliability and quality of network traffic and in turn application and other infrastructure components. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The preferred candidate will possess all the following competencies: Strong experience of leading a group of 4-5 engineers in a Global Network Operation Center (24x7) Supervise the daily working of engineer on network incidents. Direct and train, mentor the GMC level-1 engineers that troubleshoots and monitors Deutsche Banks Global Network Use sound judgment in determining priorities and proper escalation based on criticality and impact of the incident. Strong understanding of Deutsche Bank Network topology to be able to initiate investigation of issues that affect to maintain a reliable network connection to Deutsche Banks infrastructure. Proactively monitor, recognize, analyze, isolate and/or resolve events and follow processes utilizing a variety of documented tools and techniques. Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process. Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels. Track update and resolve all assigned incidents and changes in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Properly escalate incidents in a timely manner per support guidelines and procedures Liaise with L2/L3 support groups and/or development groups to collaborate on the resolution of incidents. Maintain technical skills through participation in ongoing training. Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via email broadcasts or phone The position is required to perform in shift operations duty 24x7x365. Your skills and experience Knowledge of SMARTs, Netcool or other fault monitoring toolsets Knowledge of ServiceNow or other incident and change management tools. Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies - Ethernet, Spanning Tree, TCP/IP, Good working knowledge on Cisco IOS/operating systems and Cat OS, Nexus 5k/7k/9k & FEX, Arista switches Sound understanding and working knowledge of Routing (RIP, EIGRP, OSPF, BGP) Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, Wi-Fi Experience with escalating faults to carriers and vendors. At least 6 years of overall experience working as a Network Operations Engineer (at least 2 years as shift lead), or equivalent first or second level network support experience in a Global Support Environment. Ability to work in 24 hrs. rotating shifts. Excellent verbal/written communication, organizational skills, ability to prioritize constant changing workload to meet business demand. Good interpersonal skills and ability to work as a high performing team. Good understanding of ITIL and service management principals.PreferredITIL certification Bachelor's degree or equivalent experience PreferredCisco Certified Network Professional (CCNP) or higher How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: 3+ years of experience on Service Now & BPM tools. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as we'll as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades you'll achieve more when you join HSBC.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience on Service Now & BPM tools. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.