73 Netcool Jobs - Page 3

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement new technologies for system and software maintenance Conduct regular system and software audits for performance optimization Professional & Technical Skills: Must To Have Skills:Proficiency in IBM Tivoli Netcool Strong understanding of system and software troubleshooting Experience in hardware and software support Knowledge of operating system-level implementation Familiarity with server and network maintenance "Accenture GenWizard*, GenAI, Client Tools – SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information: The candidate should have a minimum of 5 years of experience in IBM Tivoli Netcool This position is based at our Gurugram office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Automation in Systems Integration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement new technology solutions Conduct regular system audits Train team members on new technologies Professional & Technical Skills: Must To Have Skills:Proficiency in Automation in Systems Integration Strong troubleshooting skills Experience in hardware/software support Knowledge of server and network areas Familiarity with software solutions/vendors/brands SCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp Additional Information: The candidate should have a minimum of 5 years of experience in Automation in Systems Integration. This position is based at our Jaipur office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Automation in Systems Integration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Implement hardware/software support for systems and software products. Troubleshoot basic and intermediate level technical issues. Provide ongoing technical maintenance for production and development systems. Collaborate with team members to address technical challenges. Assist in the implementation of technology solutions across server and network areas. Professional & Technical Skills: Must To Have Skills:Proficiency in Automation in Systems Integration. Strong understanding of system integration processes. Experience in troubleshooting hardware and software issues. Knowledge of operating system-level technology implementation. Familiarity with various software solutions/vendors/brands. SCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp Additional Information: The candidate should have a minimum of 3 years of experience in Automation in Systems Integration. This position is based at our Jaipur office. A 15 years full time education is required. Qualifications 15 years full time education

Overview. The primary responsibility is to manage and monitor all TI IT events/alerts. Then assess and validate the severity of the signal. Collaborate with the Service desk. Escalate major issues to Tier 3, TAM's and RTAM's and effectively communicate critical events. Provides IT support services and assists in problem identification and resolution by providing support teams visibility to all alerts that occurred prior to the event and during the event. Drives compliance to all processes and procedures regarding the resolution and rectification of I.T. system problems/issues. Monitors all IT Alerts. Validate Alerts and determine Impact (Event). Based on impact promote the event to the appropriate Priority as defined in our ITSM. Notify the Service Desk, Tier 3 support, TAM, and RTAM of the Event. Report issues to Service Providers / Vendors. Set up a technical support bridge. Provide support by providing logs/alerts prior to and during events to support teams. Optimize Alerting by eliminating False Positives. Communicate Critical Event status and impact to Management Staff (i.e.Supervisor, Manager,. Director, VP, and Client). Ensures that open/pending cases are addressed and closed within the SLA. At the end of the Shift, communicate/hand over all active Events to the next shift for continuity

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist In this role, you will: Good Stakeholder management skills and worked with Various clients across the globe. Lead the team in agile methodology and working experience on all agile ceremonies. Experience managing a POD of developers and testers. Knowledge of various estimation techniques and help with release management along with deployments. Experienced on ITSM, ITOM Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Developed strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. will have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. Developed Java based components and modules to integrate with ServiceNow, leveraging Java libraries and frameworks to enhance functionality and performance. Experienced in various phases of Event Management which includes configuring Event Mapping Rules, Event Transform Rules, and Alert Rules. Experienced in customizing Email Notifications, Inbound Email Actions, Reports, and Dashboards. Implemented integrations between ServiceNow and third party applications using REST and SOAP APIs Experienced in creating homepages and dashboards for stakeholders. Configured multiple Access control lists (ACLs) for tables and views based on access and security requirements. Provided backup to other team members, as needed, for activities such as the CMDB administration system. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform as a Service). Stay up to date with ServiceNow best practices, new features and industry trends. Expertise on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: Should have 12+ years of experience on Service Now BPM tools development. Experience on Service Now Architecture in terms of Cloud and On Premise. Having knowledge of domains like procurement, TPRM , GRC are preferred. Should have minimum completed these certification t: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Created and implemented Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Developed strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. will have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. Developed Java based components and modules to integrate with ServiceNow, leveraging Java libraries and frameworks to enhance functionality and performance. Experienced in various phases of Event Management which includes configuring Event Mapping Rules, Event Transform Rules, and Alert Rules. Experienced in customizing Email Notifications, Inbound Email Actions, Reports, and Dashboards. Implemented integrations between ServiceNow and third party applications using REST and SOAP APIs Experienced in creating homepages and dashboards for stakeholders. Configured multiple Access control lists (ACLs) for tables and views based on access and security requirements. Provided backup to other team members, as needed, for activities such as the CMDB administration system. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. Job Description - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Senior Associate/Process Developer/Management Trainee – Incoming Processing – Wealth Operations Position Overview: Responsibilities : • Lead the income processing team in the accurate and timely processing of income transactions, including dividends, interest payments, and distributions. • Oversee the reconciliation of income receipts and disbursements, ensuring accuracy and compliance with internal controls and regulatory requirements. • Review and validate income-related reports, providing insights and analysis on income performance. • Collaborate with internal stakeholders, including accounting, compliance, and investment teams, to resolve discrepancies and address inquiries. • Mentor and train junior associates, fostering a culture of continuous improvement and professional development. Qualifications we seek in you! Minimum qualifications • Any Graduate (PG an added advantage) • Effective probing & root cause analysis skills Competencies • Ability to discuss process issues, concerns with onshore counterparts and get it resolved. • Organized approach: Manage and adapt priorities according to client and internal requirements • Self-starter: Work autonomously and as part of a global team Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

A cross Levels Comms & Media Telecom OSS Transformation Consult ing Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network (GN) Areas of Work: Telecom Service Assurance / Service Fulfilment/ Telecom Network Operations /Network IT Level: Manager / Senior Manager Experience :10 years & above Location: Gurgaon, Mumbai, Bangalore , Pune, Hyderabad, Kolkata , Chennai Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accenture's Global Network ( G N Team ) in Strategy & Consulting (S&C ). It focuses in serving clients across specific Industries Communications, Media & Entertainment. Communications Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients. Support or l ead innovation transformation programs and process enablement for our clients. Develop assets & point-of-view (POV) or white papers for use by the team and larger community. Support or l ead proposals, business development for global clients as an expert for a specific domain area in coordin ation with other team members. Experience to engage with stakeholders independently. Execute a transformational change plan aligned with client's business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives . Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams. Must-Have Good experience of leading go-to-market initiatives, generating opportunities through market prospecting and compelling sales presentations Proven experience in business analysis leveraging requirement gathering techniques to conduct in-depth assessments of OSS applications /capabilities ( i.e. Inventory management, Performance Management, Service Activation, Service Assurance etc. ) , data, and processes to identify gaps and propose effective solutions utilizing industry best practices Ability to ensure & plan delivery timelines by identifying essential capabilities & resources as per business requirements Experience to d esign and document business processes and functional requirements for OSS feature enhancements /modernization , ensuring alignment with business goals and objectives Well versed with Agile methodologies with experience on C onfluence and Jira etc. Experience of delivering consulting projects related to Digital transformation, Operating Model Design, Business Process Re- engineering, Business case creation, Identificatio n of AI/OPS/service assurance use cases , NOC/SOC processes etc. Good understanding on Network Operation Analytics - AI based Service Assurance use cases to drive business/operations benefits Good understanding of OSS tools ecosystem like:ServiceNow, BMC Remedy, Nokia NetAct , HP SM , Netcool , Blue planet , Cramer, etc . Qualifications Good to have. Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver Working knowledge of Automation across RPA/Artificial Intelligence/Machine Learning / G enAI , etc. is a plus Ability to document and visualize As-Is and To-Be processes on tools like Visio, Draw.io etc. Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Certifications related to Forum - eTOM , ITIL , CBAP or similar is mandatory Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles P roficiency in data analysis and visualization tools to extract insights from network data Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Strong analytical, problem-solving skills and good communication skills Should have Cross-cultural competence with an ability to thrive in a dynamic environment Excellent presentation making and excel skills

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate, Customer Service Responsibilities Respond to customer queries and customer's concern Making outbound calls to Customers and Employers Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and bring up product bugs Provide excellent customer service to our customers Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. Job Description - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Job Title- Technology Service Analyst Location- Pune, India Role Description As a member of Global Network Services (GNS) team, the Global Monitoring Center (GMC) Network Operations Shift Lead has the primary responsibility for supervising the shift engineers and providing guidance on escalated issues to the GMC Network engineers. The GMC is level-1 network operations team and has the primary responsibility for managing and responding to Network, Hardware and circuit events which may result in impaired connectivity to Deutsche Bank clients and business.The position requires an in-depth understanding of how logical and physical connectivity issues can affect the reliability and quality of network traffic and in turn application and other infrastructure components. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The preferred candidate will possess all the following competencies: Strong experience of leading a group of 4-5 engineers in a Global Network Operation Center (24x7) Supervise the daily working of engineer on network incidents. Direct and train, mentor the GMC level-1 engineers that troubleshoots and monitors Deutsche Banks Global Network Use sound judgment in determining priorities and proper escalation based on criticality and impact of the incident. Strong understanding of Deutsche Bank Network topology to be able to initiate investigation of issues that affect to maintain a reliable network connection to Deutsche Banks infrastructure. Proactively monitor, recognize, analyze, isolate and/or resolve events and follow processes utilizing a variety of documented tools and techniques. Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process. Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels. Track update and resolve all assigned incidents and changes in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Properly escalate incidents in a timely manner per support guidelines and procedures Liaise with L2/L3 support groups and/or development groups to collaborate on the resolution of incidents. Maintain technical skills through participation in ongoing training. Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via email broadcasts or phone The position is required to perform in shift operations duty 24x7x365. Your skills and experience Knowledge of SMARTs, Netcool or other fault monitoring toolsets Knowledge of ServiceNow or other incident and change management tools. Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies - Ethernet, Spanning Tree, TCP/IP, Good working knowledge on Cisco IOS/operating systems and Cat OS, Nexus 5k/7k/9k & FEX, Arista switches Sound understanding and working knowledge of Routing (RIP, EIGRP, OSPF, BGP) Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, Wi-Fi Experience with escalating faults to carriers and vendors. At least 6 years of overall experience working as a Network Operations Engineer (at least 2 years as shift lead), or equivalent first or second level network support experience in a Global Support Environment. Ability to work in 24 hrs. rotating shifts. Excellent verbal/written communication, organizational skills, ability to prioritize constant changing workload to meet business demand. Good interpersonal skills and ability to work as a high performing team. Good understanding of ITIL and service management principals.Preferred:ITIL certification Bachelor's degree or equivalent experience Preferred:Cisco Certified Network Professional (CCNP) or higher How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Area: Information Technology Group, Information Technology Group > Systems Analysis General Summary: Minimum 3 years of experience supporting Time & Attendance solutions.Expertise in taking requirements from Local HR and converting them into robust requirement docExpertise in groovy scriptingExpertise in using Workbrain migration tool Infor Workbrain version 7.2 on-prem configuration and administrationInfor Workbrain/WFM Cognos reports spec, design, execute knowledge & skillset.WFM 7.2workflow automation design and configuration knowledgeForm Builder / Workflow builder development knowledgeWorkbrain implementation/upgrade experienceSQL Experience Minimum 5 years of IT experience with a Bachelor's degree is requiredExperience performing data loads and audits of complicated data Ability to prioritize work and deliver in a fast-paced environment Ability to drive for results in challenging conditionsAbility to execute and adjust a plan with independenceAbility to initiate and implement innovative process improvementsAbility to communicate in a clear and open manner through verbal, written, and non-verbal methods, to all levels of the organizationStrong written and verbal communication skills Global experience a plusStrong attention to detail and is organized Minimum Qualifications: 3+ years of IT-relevant work experience with a Bachelor's degree. OR 5+ years of IT-relevant work experience without a Bachelors degree. Preferred Qualifications: 1+ year of experience leading informal teams. Principal Duties and Responsibilities: Performs troubleshooting, assists on complex issues related to bugs in production systems or applications, and collaborates with subject matter experts on issues. Adapts to significant changes and setbacks in order to manage pressure and meet deadlines independently. Assists with analysis of complex issues related to production systems or applications and collaborates with subject matter experts on issues. Manages individual project priorities, deadlines, and deliverables with minimal supervision. Communicates with project lead via email and direct conversation to make recommendations about overcoming impending obstacles. Collaborates with more senior Systems Analysts and/or business partners to document and present recommendations for improvements to existing applications and systems. Manages projects of small to medium size and complexity, performs tasks, and applies expertise in subject area to meet deadlines. Identifies test scenarios and/or cases, oversees test execution, and provides QA results to the business. Creates and reviews functional and/or system specifications that meet business user requirements, often for small to medium size and complexity projects. Anticipates complex issues and discusses within and outside of project team to maintain open communication. Serves as a technical lead on a sub-system or small feature, assigns work to a small project team, and works on advanced tasks to complete a project. Level of Responsibility: Working under some supervision. Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Most tasks require multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required. Exercising creativity to draft original documents, imagery, or work products within established guidelines. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Engineering Group, Engineering Group > Software Applications Engineering General Summary: About The Role :- Principal IOT Systems Engineer Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. Modifies existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Experience in IOT product design and development with hands on experience for Multimedia and AI/ML software Need familiarity with IOT reference platforms and customization of platforms for end use case Familiarity with open source architectures and software development Confers with product managers, business leads, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Stores, retrieves, and manipulates data for analysis of system capabilities and requirements. Designs, develops, and modifies software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Additional About The Role : Preferred Qualifications: 15+ years of Software Engineering or related work. 5+ years of experience with IOT and related areas 3+ years of experience working in a large matrixed organization. 1+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: Gathers, integrates, and interprets information across modules or sub-blocks of code from a variety of sources in order to troubleshoot issues and find solutions. Quickly resolves highly complex software issues and bugs. Communicates with project lead to provide status and information about impending obstacles and suggests remediation. Collaborates with others inside and outside of project team to accomplish project objectives. Identifies gaps in design, effort, etc., and closes the gaps. Suggests strategies for solving issues during technical meetings. Unit tests own code and performs integration testing to verify the stability and functionality of a large feature. Serves as a technical leader within area of focus. Manages project priorities, deadlines, and deliverables for small projects. Performs code reviews on project team's submitted solutions. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience. 4+ years of experience with Programming Language such as C, C++, Java, Python, etc. 4+ years of experience with debugging techniques. Level of Responsibility: Working independently with little supervision. Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework. Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations.The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility). Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

This Service is accountable for Managing the Network. This includes identifying events, troubleshooting, and resolving the outages and issues within the provided SLA. Skills & Knowledge: Knowledge of IP domain with experience in providing technical support. Confident and professional in dealing directly with customers. Outgoing team player with the ability to liaise with other team members and take the lead on decision-making. Positive and Proactive attitude. Ability to work under pressure. Supportive and committed team player. Experience in using Ticket Management tools. Good analytical skills. Have excellent written and verbal communication skills. Be organized and be able to work under pressure. Willing to work in 24/7 rotational shift Knowledge of IP/MPLS technologies Preferred Requirements Detailed working knowledge of a range of networking and security technologies, including: Nokia SR Routers and Switches (7750, 7250, 7705, 7210) Cisco / Juniper routers Able to demonstrate understanding of key networking concepts, including: TCP/IP Layer 2 and layer 3 switching and routing Routing protocols such as BGP and OSPF Security solutions such as firewalls, VPN, and SSL Certificates Load balancing fundamentals In-depth troubleshooting and strong analytical skills. Use of packet capturing technologies such as Wireshark. A degree in IT or equivalent proved experience in technical support roles for high-availability data Centre infrastructures. ITIL accreditation Tools / Equipment Used: Netcool ITSM Nokia SR Routers NFM-P The service is accountable for the following activities: Resolving first, second, and third-level support problems Work with internal teams to report issues and enhancement requests ensuring that tools are kept aligned globally. Define, plan, approve, and implement changes via the defined Change Management Process. Identify when to engage with Problem Management. Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management is updated accordingly. Maintain, troubleshoot and assist in the coordination of the replacement of faulty hardware. Escalation of critical issues/outages to the Command Centre Manager and Customer Account Manager as per procedures. Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. To provide comprehensive handovers to peers at the end of the shift. Attend Daily Operations and Change Review meetings. Logging cases to 3rd party vendors requesting assistance on unresolved issues.

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. Job Description - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Perform advanced analytics like cohort analysis, scenario analysis, time series analysis, and predictive analysis, creating powerful visualizations to communicate the results. Articulate assumptions, analyses and interpretations of data in a variety of modes. Engage with stakeholders to understand business requirements and develop detailed project plans with timelines. Design data models that define how the tables, columns, and data elements from different sources are connected and stored, based on our reporting and analytics requirements. Work closely with BI engineers to develop efficient, highly performant, scalable reporting and analytics solutions. Query data from warehouses like Snowflake using SQL. Validate and QA data to ensure consistent data accuracy and quality. Expert level skills writing complex SQL queries to create views in warehouses like Snowflake, Redshift, SQL Server, Oracle, Big Query. Advanced skills in designing and creating data models and dashboards in BI tools like Tableau, Domo, Looker, etc. Intermediate level skills in analytical tools like Excel, Google Sheets, or Power BI (complex formulas, lookups, pivots, etc.) Experience in Python programming / Developer Bachelor s/Advanced degree in Data Analytics, Data Science, Information Systems, Computer Science, Applied Math, Statistics, or similar field of study. Willingness to work with internal team members and stakeholders in other time zones. Needs to have good understanding about infra (VM Ware, RHV), Database (Oracle/Postgres etc.) Experience in OSS product portfolio such as HPE vTEMIP, UCA, UTM, IBM Tivoli, Netcool etc.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Tivoli Netcool Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications using IBM Tivoli Netcool. Your typical day will involve acting as the primary point of contact for the project and ensuring successful delivery of the application. Roles & Responsibilities:1 Lead the design, development, and implementation of applications using IBM Tivoli Netcool.2 1 The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks 3 Installed, Configured, maintained and have done troubleshooting of network faults 4 Done troubleshooting using Performance Monitor or any other tools, Event Viewer and Task Manager has context menu 5 Hands on knowledge to implement High Availability, Work Load Management and Fail Over, Disaster recovery6 Provide technical guidance and mentorship to team members, ensuring high-quality code and adherence to best practices. Professional & Technical Skills:1 Min 6-7 years of hands-on experience on network configuration using automation skill, tool in prod/pre-prod environment 2 Working Experience on IBM Tivoli Netcool Configuration Manager should have good understanding of NCM base server, Base database server, Base worker server and compliance server. 3 Should have working experience on windows, linux servers, good to have understanding of on premises virtual and AWS cloud environment.4 Good to have knowledge on IBM Tivoli Netcool5 Work on Client Server architecture for one to one and one to many connections Additional Information:1 The candidate should have a minimum of 5 years of experience in IBM Tivoli Netcool.2 The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. Qualification Graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Tivoli Netcool Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work closely with the team to ensure the successful delivery of high-quality solutions. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and conducting testing and debugging to ensure optimal performance and functionality. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with stakeholders to gather and analyze requirements. Design, develop, and test applications based on business process and application requirements. Conduct debugging and troubleshooting to ensure optimal performance and functionality. Provide technical guidance and support to team members. Stay updated with the latest industry trends and technologies. Assist in the documentation of application design, development, and deployment processes. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM Tivoli Netcool. Strong understanding of software development principles and methodologies. Experience in designing and building applications based on business requirements. Knowledge of programming languages such as Java, C++, or Python. Familiarity with database management systems and SQL. Experience with version control systems and software testing frameworks. Additional Information: The candidate should have a minimum of 3 years of experience in IBM Tivoli Netcool. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

FOR DETAILS JD CLICK ON BELOW LINK: https://docs.google.com/forms/d/e/1FAIpQLSdhlcG66vGLH41SqNQ8vunYpUEIxAJKuGETPgwpPOBsjefXJw/viewform?usp=sharing Responsible for end-to-end Technical Management for all batch and system operations. Required Candidate profile Must have expertise in mainframes technologies like z/OS, TSO, ISFP, IMS, DB2, CA7, ESP, CICS, MQ, CHGMAN, STS, Panvalet, OPC with strong troubleshooting and production management skills.

Job Area: Engineering Group, Engineering Group > Software Applications Engineering General Summary: About The Role :- Principal IOT Systems Engineer Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. Modifies existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Experience in IOT product design and development with hands on experience for Multimedia and AI/ML software Need familiarity with IOT reference platforms and customization of platforms for end use case Familiarity with open source architectures and software development Confers with product managers, business leads, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Stores, retrieves, and manipulates data for analysis of system capabilities and requirements. Designs, develops, and modifies software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Additional About The Role : Preferred Qualifications: 15+ years of Software Engineering or related work. 5+ years of experience with IOT and related areas 3+ years of experience working in a large matrixed organization. 1+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: Gathers, integrates, and interprets information across modules or sub-blocks of code from a variety of sources in order to troubleshoot issues and find solutions. Quickly resolves highly complex software issues and bugs. Communicates with project lead to provide status and information about impending obstacles and suggests remediation. Collaborates with others inside and outside of project team to accomplish project objectives. Identifies gaps in design, effort, etc., and closes the gaps. Suggests strategies for solving issues during technical meetings. Unit tests own code and performs integration testing to verify the stability and functionality of a large feature. Serves as a technical leader within area of focus. Manages project priorities, deadlines, and deliverables for small projects. Performs code reviews on project team's submitted solutions. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience. 4+ years of experience with Programming Language such as C, C++, Java, Python, etc. 4+ years of experience with debugging techniques. Level of Responsibility: Working independently with little supervision. Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework. Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations.The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility). Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. Job Description - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

What will your job look like: Managing Overall Mainframe IT Operations . Running Mainframe Operations as Production Manager Responsible for end-to-end Technical Management for all batch and system operations, leading a team of experts in all mainframe areas including Batch, Online, Scheduling, Deployment, Database with focus on Operations. Managing Stakeholders and providing Mainframe Technical Resolutions. Hiring and building the new teams. Ownership of ISV Tools upgrades and apply patches to maintain system security and functionality. Troubleshoot and resolve system-related issues and provide technical support to users. Develop and maintain Operations system documentation, including procedures and guidelines. Participate in disaster recovery planning and testing. Capacity Planning & Optimization Expertise on Mainframe Server. Cost mapping of Mainframe apps for modernization to Cloud. Monitor system performance and implement necessary adjustments to ensure optimal operation. Collaborate with other IT teams to integrate mainframe systems with other enterprise systems. Ensure data integrity and security by implementing and maintaining backup and recovery procedures. Stay updated with the latest industry trends and technologies to recommend improvements. Knowledge on Install, configure, and maintain mainframe operating systems and related software. All you need is: MF IT Operations: Min 15+ Years of experience in Mainframe and atleast 10+ on Mainframe IT Operations. Must have expertise in mainframes technologies like z/OS, TSO, ISFP, IMS, DB2, CA7, ESP, CICS, MQ, CHGMAN, STS, Panvalet, OPC with strong troubleshooting and production management skills. Led Mainframe Operations teams of 25+ people. Worked in Large Enterprise environments having on Batch Monitoring & Scheduling, Code Deployment and Release Deployment. Understanding and Controlling Access on Mainframe by RACF. Experience on conducting IPLs. Experience with running Disaster Recovery and DR Exercise. Experience in Outage Management. Experience with Configuration of Scheduling Tools like CA7, ESP and OPC. Experience on Tools like Netview and NetCool for System Monitoring. Cost Control Proven experience as a Mainframe System Capacity Planning & System Programmer or similar role. Strong Knowledge of running and understanding SCRT Reports. Strong Knowledge of pulling consumption report of ISVs especially Broadcom, planning and POC to replace and retire. Experience with system management Tools like TADz, SMF, RMF data. Strong knowledge on RACF and system commands. Understanding of DASD, TAPE management, have knowledge of DCOLLECT utilities, etc Experience with installing, patching 3rd Party Software (CA, BMC, IBM). Strong knowledge of mainframe operating systems (e.g., z/OS, OS/390). Experience with CICS System Administration. Experience with DR setup and recovery of MF system. Maintaining huge enterprise Mainframe System having SYSPLEX setup. Familiarity with database management systems (e.g., DB2, IMS). Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : Microsoft System Center Operations Manager (SCOM), IBM Tivoli Monitoring Minimum 12 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Ensure smooth functioning of the system or application. Identify and resolve client issues in a timely manner. Communicate effectively with clients to understand their needs and provide appropriate solutions. Maintain a deep understanding of the product and its functionalities. Stay updated with industry trends and advancements. Provide technical support and guidance to clients and internal teams. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools. Good To Have Skills:Experience with IBM Tivoli Monitoring, Microsoft System Center Operations Manager (SCOM). Strong understanding of system monitoring principles and best practices. Experience in troubleshooting and resolving system or application issues. Knowledge of scripting languages such as PowerShell or Python. Familiarity with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 12 years of experience in Enterprise Systems Monitoring Tools. This position is based at our Bengaluru office. A 15 yrs of minimum education is required. Qualification 15 yrs of minimum education