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Product Manager - Digital Banking Support Skillventory

4.0 - 7.0 years

12 - 15 Lacs

Mumbai

Work from Office

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Posted 2 months ago

Apply
Skillventory logo
Product Manager - Net Banking Support Skillventory

4.0 - 7.0 years

12 - 15 Lacs

Mumbai

Work from Office

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Posted 2 months ago

Apply
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