.Net Production Support Engineer

You are a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies. Your role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET. You will provide production support for applications built on the .NET framework integrated with the Guiding Care platform. Working closely with care management teams, you will support critical member-facing features, care plan modules, and clinical workflows. Additionally, you will support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems. Your responsibilities will include analyzing recurring issues, implementing root cause fixes, and taking preventative measures. It is essential to maintain documentation related to incident management, known errors, and system configurations. You will also participate in an on-call rotation to ensure 24/7 uptime for mission-critical systems. To excel in this role, you should have 6 years of experience in .NET application support and development, including .NET Core, C#, ASP.NET, and Web API. A strong exposure to Guiding Care or other care management systems in a healthcare domain is required. You must possess a solid understanding of SQL Server, stored procedures, and database performance tuning. Familiarity with production support tools such as ServiceNow, Splunk, Dynatrace, and AppDynamics is a plus. Your ability to debug application logs, identify integration issues, and suggest fixes quickly will be crucial for success in this position.,