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Associate Manager - ORM/QSD GMR Hyderabad International Airport (GHIAL)

6.0 - 11.0 years

5 - 12 Lacs

hyderabad

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Role & responsibilities Effectively drives the organizations customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM Key Account manager for handling ORM agency. Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response. Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger ...

Posted 3 days ago

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