Job Responsibilities: Managing inbound/outbound calls & emails related to products & services.Receiving general requests & inquiries via calls, regular emails & chats regarding damage products, open packaging & for warranty claim services.Support to team members whenever needed. Job Specification:Good communication skills in English - Verbal & Written both.Qualification required: Graduate in any stream.Experience required: 2-4 years
Dear Aspirant, Greetings from Net Distribution Services Pvt. Ltd.!!! We are urgently hiring for Customer Service Executive role in our company based in Andheri East, Mumbai. Role Description This is a full-time on-site role for a Customer Service Executive at ND Commerce in Mumbai. The Customer Service Executive will be responsible for providing exceptional customer support, managing customer service, ensuring customer satisfaction, and implementing customer service strategies to improve the client's experience. Responsibilities: Handling inbound and outbound calls related to products and services. Handling enquiries via calls and regular emails from customers regarding damage products, open packaging or for warranty claim services. Managing the queries or the problems of the customers by providing them with the solution. Skill set required: Strong interpersonal skills and the ability to communicate effectively with customers Dedicated to providing excellent customer service and ensuring customer satisfaction Experience in customer support or customer service management Ability to work effectively in a fast-paced environment and handle difficult customers Experience required - 1 year to 5 years experience in customer service only. **6 days working **Pure day shift only ** Candidates from Mumbai will only be preferred . You can also forward your CV to nikita@ndcommerce.in