3 Ncp Jobs

Job title : Location: Integrated Solutions Manager Work location: Jaipur/ Mumbai/ Nagpur (Open for all 3 locations) Experience required: 4- 12 years Salary : 8-12 lac per annum Preferred Companies/Industry : Preference to candidates with experience in the School Academic Publishing industry Macmillan Education Company Profile: For more than 180 years, Macmillan Education has been a major player in Indias education market. Macmillan is among one of the leading international school publishers. Our parent company, Springer Nature has been created through the combination of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science + Business Media. This strategic merger brought together these dynamic publishing houses with more than 150 years of history behind them, as well as complementary geographic footprints and brand portfolios, a track record of creativity and innovation, and a shared vision to advance knowledge and learning around the world. The company numbers almost 10,000 staff in over 50 countries Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies Digital skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital Qualification and Prerequisites Graduate, pref. B.Ed. / MBA Excellent communication (particularly in English) Open to 1416 days travel in a month Interpersonal Skills Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers Ability to quickly understand the curriculum publishing market and the products A team player but able to work on own initiative and with minimal supervision Ability to multi-task, prioritize, and meet deadlines Excellent interpersonal relationship skills Metrics Quality and timeliness of services rendered to schools: workshops, training, observations Retention feedback from schools Upsell in user schools Product demos for acquisition Market inputs Sales training Reporting Closure report of customer calls every week to RM and Line Manager Learning and implementation of action points from feedback of Line Manager

Job title : Location: Integrated Solutions Manager Work location: Chandigarh/Delhi/Lucknow (Open for all 3 locations) Experience required: 4- 12 years Salary : 8-12 lac per annum Preferred Companies/Industry : Preference to candidates with experience in the School Academic Publishing industry Macmillan Education Company Profile: For more than 180 years, Macmillan Education has been a major player in Indias education market. Macmillan is among one of the leading international school publishers. Our parent company, Springer Nature has been created through the combination of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science + Business Media. This strategic merger brought together these dynamic publishing houses with more than 150 years of history behind them, as well as complementary geographic footprints and brand portfolios, a track record of creativity and innovation, and a shared vision to advance knowledge and learning around the world. The company numbers almost 10,000 staff in over 50 countries Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies Digital skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital Qualification and Prerequisites Graduate, pref. B.Ed. / MBA Excellent communication (particularly in English) Open to 1416 days travel in a month Interpersonal Skills Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers Ability to quickly understand the curriculum publishing market and the products A team player but able to work on own initiative and with minimal supervision Ability to multi-task, prioritize, and meet deadlines Excellent interpersonal relationship skills Metrics Quality and timeliness of services rendered to schools: workshops, training, observations Retention feedback from schools Upsell in user schools Product demos for acquisition Market inputs Sales training Reporting Closure report of customer calls every week to RM and Line Manager Learning and implementation of action points from feedback of Line Manager

Job Description : As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global client customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Admin, Operate and Manage Nutanix hyper-converged infrastructure. Experience in configuring Nutanix Hardware and Software components. Experience in configuring Nutanix server, storage and networking. Experience in Nutanix command line interface. Experience in integrating Nutanix with Backup and Disaster recovery solutions. Experience in monitoring Nutanix infrastructure and optimizing. Maintain Nutanix infrastructure documents (HLD, LLD). Experience in Nutanix Performance Monitoring and Performance Chart. Experience in VMware vSphere products. Basic understanding of DHCP, DNS and Active Directory. Basic knowledge of Linux Operating Systems. Basic knowledge of Physical Network and Storage technologies. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply.