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Trainer - Collections & Customer Service Bridgexcel

3.0 - 5.0 years

4 - 5 Lacs

gurugram

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Key Responsibilities: Training Delivery (Collections): Conduct onboarding and refresher training sessions for collections agents, focusing on repayment processes, soft skills, compliance, and field handling techniques. Educate agents on product structure, charge bifurcation (interest, processing fee, penalties, etc.), and explain how to communicate this transparently to customers. Ensure all collection agents are DRA-certified and trained in line with RBI and NBFC recovery guidelines. Training Delivery (Customer Service): Train customer service executives on addressing customer queries throughout the loan lifecycle from application and disbursal to repayment and closure. Provide guidance on ...

Posted 2 months ago

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