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NBFC - CUSTOMER CARE

NBFC - CUSTOMER CARE

NJ India Invest

0 years

0 Lacs

Surat, Gujarat

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

Master's degree Business Administration MBA

Work Mode

On-site

Job Description

Job description

Primary role

Set up and lead the customer service function for the company. This involves transitioning the customer service set up from a group company to NJ Capital
Study current product and customer service requirements and design the specifications of a system to handle CCQRP (Customer Complaint and Query Resolution Process)
Utilize Artificial Intelligence to enable automation of customer service to the extent possible. Must be familiar with AI powered Chatbots
Responsibilities will include query and complaint resolution within a specified turn around time and cross sell/ upsell to customers

Job Overview (8112)

Experience
60 Month(s).

City
Surat.

Qualification
MBA/PGDM

Area of Expertise
PROBLEM SOLVING

Prefer Gender
Male

Function
RISK & OPERATIONS

Audio / Video Profile
NA

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