Napier Application Support Engineer 2 Sightspectrum

3.0 - 8.0 years

0 - 2 Lacs

Pune, Chennai, Bengaluru

Hybrid

Napier L2 Support We are seeking a highly motivated L2 Application Support Engineer to join our team and provide frontline support for the Napier and Fenergo Anti-Money Laundering (AML) Platforms . The ideal candidate will have a strong foundation in application support, financial compliance, and banking operations , ensuring smooth operations and issue resolution for end-users Key Responsibilities: Application Monitoring & Troubleshooting: Provide Level 1 and Level 1.5 support for the Napier and Fenergo AML platform, including incident management, root cause analysis, and bug reporting . Monitor system performance, diagnose issues, and escalate complex problems to L2 support or development teams. User Support & Issue Resolution: Address end-user queries related to AML compliance workflows, transaction monitoring, and customer screening. Guide banking and financial operations teams on platform functionalities and best practices. Incident Management & Documentation: Record, classify, and track support requests using ticketing systems. Ensure timely resolution and maintain documentation for recurring issues and troubleshooting guides. Banking & AML Compliance Knowledge: Understand key Banking and Financial Services processes related to AML compliance, risk assessment, and fraud detection. Support bank users in configuring AML screening, transaction monitoring rules, and alerts . Collaboration & Process Improvement: Work closely with internal teams, including L2/L3 support, product specialists, and IT infrastructure teams.

Posted 6 hours ago

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