To Manage daily inquiries on the social website, to ensure a timely follow-up with potential customers. Generate leads by analysing and extracting relevant data from the database. Distribute leads to the salesperson of that region and follow up them to update in CRM. To follow up with the sales team for making monthly or yearly sales report. Do calls all 60% category customers till the deal closes and update in CRM & Salesperson. Customer contact details are given for every week/month to back-office team. Managing reports of all members to whom she gives data for calling to her team members for calling. Collect and compile Leads from various regions, analyse and convert data into percentage-based and store in cloud. Provide training of CRM, PRODUCTS like Drills, Breaker & Compressor on a basic level to new joiners to ensure smooth onboarding and effective system usage. Coordinate with the sales team for attendance tracking and maintain accurate data records in the CRM system. To communicate sales & service Managers for customers who talking negatively for us. In an Emergency need to make ABO, P.O. Format, Quotation & P.I. for sales team. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person
To Manage daily inquiries on the social website, to ensure a timely follow-up with potential customers. Generate leads by analysing and extracting relevant data from the database. Distribute leads to the salesperson of that region and follow up them to update in CRM. To follow up with the sales team for making monthly or yearly sales report. Do calls all 60% category customers till the deal closes and update in CRM & Salesperson. Customer contact details are given for every week/month to back-office team. Managing reports of all members to whom she gives data for calling to her team members for calling. Collect and compile Leads from various regions, analyse and convert data into percentage-based and store in cloud. Provide training of CRM, PRODUCTS like Drills, Breaker & Compressor on a basic level to new joiners to ensure smooth onboarding and effective system usage. Coordinate with the sales team for attendance tracking and maintain accurate data records in the CRM system. To communicate sales & service Managers for customers who talking negatively for us. In an Emergency need to make ABO, P.O. Format, Quotation & P.I. for sales team. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person
Role Overview: The Service Coordinator is responsible for managing customer service requests, coordinating with the service team, and ensuring timely and effective resolution of issues while maintaining accurate records and reports. Key Responsibilities: Receive and log service requests from customers via phone, email, or CRM. Schedule and assign service calls to technicians based on priority and location. Coordinate between customers, service engineers, and management for smooth operations. Track service job progress and ensure timely completion. Maintain service records, job sheets, and customer feedback reports. Follow up with customers post-service to ensure satisfaction. Prepare service performance reports (daily/weekly/monthly) for management. Monitor service team attendance, job allocation, and travel plans. Arrange spare parts or tools required for service jobs. Escalate unresolved or critical issues to the service manager. Support warranty claims, AMC (Annual Maintenance Contract) management, and service agreements. Handle billing, payment follow-up, and service-related documentation. Skills Required: Strong coordination and communication skills. Proficiency in CRM/service management software. Basic technical understanding of products/services. Ability to multitask and manage priorities under pressure. Experience: 0 to 5 Years Job Type: Contractual / Temporary Benefits: Provident Fund Work Location: In person
Role Overview: Responsible for managing daily sales operations, maintaining CRM records, coordinating between teams, and supporting the sales process from lead to order completion. Key Responsibilities: Maintain and update CRM data, sales records, and customer databases. Assist in preparing quotations, proposals, and sales agreements. Handle order entry, tracking, and coordination with production/dispatch. Respond to customer inquiries, follow up on orders, and resolve basic issues. Coordinate between sales, marketing, production, and logistics teams. Track sales team attendance, customer visits, and follow-up actions. Share leads with salespersons and ensure timely follow-up. Prepare monthly, quarterly, and yearly sales reports. Arrange client meetings, product demos, and factory visits. Assist in onboarding/training new sales team members. Greet and coordinate with visiting customers. Support other regions sales operations when required. Skills Required: Proficiency in CRM and MS Office (Excel, Word, PowerPoint). Strong coordination and communication skills. Accuracy in data handling and reporting. Ability to multitask and manage time effectively. Role: Back Office Operations Industry Type: Engineering & Construction Department: Customer Success, Service & Operations Role Category: Back Office Job Type: Contractual / Temporary Benefits: Health insurance Provident Fund Work Location: In person