Job Title: Import Customer Service Executive (Cross Trade Focus) Location: Freight Forwarding Salary: 25,000 35,000 per month Industry: Logistics / Freight Forwarding Job Summary: We are seeking an Import Customer Service Executive with experience in cross trade pricing and general customer service. The ideal candidate will support pricing requests, liaise with agents and carriers, and ensure seamless coordination of cross trade shipments. Key Responsibilities: Handle cross trade pricing enquiries and provide competitive quotes in a timely manner. Coordinate with overseas agents, carriers, and internal teams to ensure shipment execution. Manage and resolve customer queries related to import and cross trade shipments. Ensure all documentation and compliance requirements are met for cross trade operations. Maintain updated records of rates, correspondence, and shipment tracking. Support the sales and operations teams with pricing insights and customer feedback. Requirements: Minimum 1 years of experience in import freight forwarding, preferably with cross trade exposure. Knowledge of international shipping terms (INCOTERMS), documentation, and pricing. Strong communication and coordination skills. Detail-oriented with the ability to multitask and prioritize. Proficiency in MS Office and freight management systems is an advantage. Share your resume on: hr@nagarkot.co.in Whatsapp: 9011819296
Job Description: Documentation Executive Import Company : Nagarkot Forwarders Pvt. Ltd. Location : Chembur, Mumbai Experience : Min 1 years (preferred in import documentation and customs clearance) Industry: CHA / Freight Forwarding / Logistics About Nagarkot Forwarders Pvt. Ltd. With over 37 years of trusted experience, Nagarkot Forwarders Pvt. Ltd. is a leading name in the freight forwarding and logistics industry. We specialize in providing end-to-end solutions for our clients, ensuring smooth, timely, and compliant movement of cargo across borders. Headquartered in Chembur, Mumbai, our team is driven by integrity, expertise, and a commitment to client satisfaction. Key Responsibilities 1. Documentation Management Scrutinize 100% of import shipment documents immediately upon receiving pre-alerts (before Bill of Entry preparation). Verify all documents for accuracy and completeness; proactively coordinate with clients to rectify discrepancies. Prepare Bills of Entry (BE) with zero errors, ensuring full compliance with customs regulations. Maintain up-to-date knowledge of customs laws, notifications, and procedural amendments to ensure compliance in all documentation activities. 2. Timely Submission and Customs Coordination Prepare and submit import documentation before shipment arrival to avoid customs clearance delays. Respond promptly to queries or objections raised by customs authorities. Ensure smooth and timely customs clearance through proactive coordination and accurate documentation. 3. Reporting and Compliance Provide regular status updates and exception reports to the Reporting Manager and Management Team . Maintain monthly KPI reports , and ensure all client-related records such as bonds, licenses, and compliance documents are accurately updated. Identify gaps or inefficiencies in the documentation process and suggest practical improvements. 4. Team Collaboration and Training Work closely with internal departments including operations, transportation, and logistics to ensure seamless coordination. Conduct weekly training sessions for team members on topics such as checklist preparation, e-Sanchit uploads, and document verification procedures. Support team development by sharing updates on regulatory changes and best practices. Candidate Profile Minimum 1 year of experience in import documentation and customs clearance . Strong understanding of Bill of Entry preparation and related documentation. Excellent attention to detail and organizational skills. Proficiency in MS Office and basic knowledge of e-Sanchit or other customs systems. Good communication, coordination, and time management skills. How to Apply ? Share you Resume On - hr@nagarkot.co.in Whatsapp Your Resume on - 9011819296