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7.0 - 9.0 years
0 Lacs
pune, maharashtra, india
On-site
Job Title Manager - Administration Job Description Summary Manager-Admin (Manager - Facility (Admin with tech knowledge with PMS & customer & client orientation- consulting background preferred) Job Description About the Role: Always manage the occupant's complaints. Manning of helpdesk and answering to all service calls from occupants as per defined etiquettes. Logging on the calls in the soft copy (on software online). Acting on all the service calls by coordinating the service vendors and getting the requested work done. Follow up on all pending complaints. Manage & record Move in/Move out of residents as per defined guidelines/instructions. Escalating the complaints received for repairs,...
Posted 2 months ago
7.0 - 9.0 years
0 Lacs
pune, maharashtra, india
On-site
Job Title Manager - Administration Job Description Summary Manager-Admin (Manager - Facility (Admin with tech knowledge with PMS & customer & client orientation- consulting background preferred) Job Description About the Role: Always manage the occupant's complaints. Manning of helpdesk and answering to all service calls from occupants as per defined etiquettes. Logging on the calls in the soft copy (on software online). Acting on all the service calls by coordinating the service vendors and getting the requested work done. Follow up on all pending complaints. Manage & record Move in/Move out of residents as per defined guidelines/instructions. Escalating the complaints received for repairs,...
Posted 2 months ago
1.0 - 6.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Role & responsibilities Provide user support and service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. • Follow Standard help desk procedures • Log all help desk interactions • Administer help desk software • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications. • Redirect problem to correct resource • Serve as liaison between Residents and the Staff to resolve issues. • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference • Prepare Weekly Activity Report about Issues raised by the residents...
Posted 4 months ago
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