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0.0 - 2.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities: Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications: BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function
Posted 6 hours ago
1 - 3 years
3 - 8 Lacs
Chennai
Work from Office
Email Deliverability Management: Design and implement email warm-up plans for IPs and domains to maximize deliverability. Monitor and improve email campaign performance through inbox placement monitoring and deliverability troubleshooting. Install, configure, and optimize email servers such as PowerMTA, Postfix, and other SMTP services. Set up and manage DNS settings for sending domains (SPF, DKIM, DMARC, MX, PTR). Implement best practices for email marketing to adhere to global regulations (CAN-SPAM, GDPR, CASL). Monitor server performance, load balancing, IP rotation, and ensure the stability and scalability of email infrastructure. Establish and maintain relationships with major ISPs and ESPs to resolve delivery issues. Manage blacklists and maintain IP and domain reputation. Analyze bounce reports, spam complaints, and open/click rates to identify and resolve deliverability issues. Provide regular reports on email performance, deliverability, and server health. Manage feedback loops (FBL) and postmaster tools for major ISPs (Microsoft, Gmail, Yahoo, etc.). Qualifications and Requirements: Minimum 1 years in email deliverability, email infrastructure management, or related roles. Proficiency in email marketing technologies, PowerMTA/Postfix, and SMTP servers. Strong understanding of DNS, SPF, DKIM, DMARC, MX records, IP rotation, and bounce handling. Knowledge of load balancing, IP pools, and server performance monitoring. Familiarity with deliverability tools (250ok, Return Path, GlockApps) and postmaster tools. Deep understanding of CAN-SPAM, GDPR, CASL, and email compliance. Ability to interpret bounce codes, analyze email delivery data, and provide insights. Proactive in resolving email delivery and infrastructure issues. Strong verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders.
Posted 1 month ago
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