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3.0 - 8.0 years
6 - 16 Lacs
Jaipur, Bengaluru, Jammu
Work from Office
Responsible for nurturing client relationships through continuous client engagements and risk profiling and responsible for identification of potential customers and providing them customized solutions as per their requirements.
Posted 3 weeks ago
1.0 - 6.0 years
1 - 3 Lacs
Gandhinagar, Patan, Ahmedabad
Work from Office
strong knowledge of insurance products - Excellent interpersonal & communication skills - Sales and target-driven mindset - Ability to manage relationships & influence stakeholders - Basic understanding of banking operations & financial services Required Candidate profile Fresher can't apply Graduation is a must Age must be in between 21-38 Min 1 Year experience in Sales and Marketing BFSI work experience preferred Life Insurance experience preferred
Posted 3 weeks ago
1.0 - 6.0 years
1 - 6 Lacs
Guwahati, Kolkata, Siliguri
Work from Office
Develop & execute strategic sales plans Planning and overseeing new marketing initiatives. Finding and developing new markets and improving sales. Increasing the value of current customers. Build mentor and manage strong team of sales and partners.. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 8799405567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim
Posted 3 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
bangalore, salem, kochi
On-site
Retail Sales Execution Drives ongoing sales from the defined relationships and contribute towards regions achievements Obtains and analyzes information from market to identify new clients, makes direct pitches, liaises with channel partners to increase sales Profiles distributors and caters to their requirements to ensure ongoing business from them Ensures targeted number of folios are added and achieves targeted amount of new SIPs Distributor Empanelment & Engagement Conducts regular meetings and contact with the distributors Undertakes empanelment and activation of distributors Disseminates updates and other product related information in timely manner Organizes and executes trainings and engagements for partners Reporting and compliance Ensures 100% compliance with internal reporting & audit systems Provides weekly reports, to Regional Heads and Channel Heads Updates sales portal with requisite information to facilitate information collation and analysis Undertakes installation of advertising and publicity materials for brand visibility
Posted 3 weeks ago
1.0 - 6.0 years
0 - 0 Lacs
bangalore, vijayawada, hyderabad
On-site
Dear Candidate, Greetings From "APEX SERVICES" Designation- Assistant manager/Deputy manager Role- Relationship Manager/Equity Dealer/HNI Dealer CTC- upto- 6 LPA + incentive + Other benefit \ Relationship Manager ROLES & RESPONSIBILITIES: 1) New client acquisition 2) Cross selling of third party investment products 3) Revenue generation revenue to be generated from the all the products from sourced accounts 4) Graduate / Post graduate with Min 1 yrs exp in direct selling of financial products from any financial services industry. Kindly reply with an updated CV on apex.shivprabhahr@gmail.com if you are interested in the mentioned Job Role. you can also call on 7991680640.
Posted 3 weeks ago
1.0 - 6.0 years
0 - 0 Lacs
bangalore, kochi, chennai
On-site
Dear Candidate, Greetings From "APEX SERVICES" Designation -Equity sales/BRO/KAM Min Experience -1 YRS & above CTC - Upto 5 LPA Roles & Responsibilities: - 1- Acquisition of New Corporates and thereby salary accounts and Cross selling of TPP 2- Maintaining relationships with the department heads / contact people at a corporate level. 3- Penetration in empanelment relationships acquired. 4- Ensuring salary credits in all salary accounts sourced. 5- Meeting monthly sales targets for salary accounts as well as TPP's. Job Requirements: 1-Should have 3-4 years or plus of sales experience in banking. Preferably corporate sales. 2-Knowledge of mapping Key accounts. 3- Local Market knowledge. Kindly reply with an updated CV on apex.shivprabhahr@gmail.com if you are interested in the mentioned Job Role. You can also call on 7991680640.
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
tamil nadu
On-site
As a representative of our company, you will be responsible for reaching out to existing and potential customers to introduce them to our wide range of product and service offerings. Your primary tasks will include learning the details of our various products and services, addressing any questions or concerns that customers may have, and effectively communicating with them to understand their specific requirements and needs. Based on the information gathered from customers, you will be expected to offer appropriate solutions tailored to their needs and capabilities. Generating leads for our comprehensive range of products including Broking, Health Insurance, Life Insurance, Mutual Funds, Loans, and Cards will also be a key aspect of your role. You will be required to meet and pitch to customers, focusing on the acquisition of new clients through various channels such as open market acquisition, cold calling, and referrals. In addition to acquiring individual clients, you will also be tasked with acquiring large clients that offer high margin opportunities. The locations where this role will be based include Peelamedu, Saravanampatty, Thudiyalur, R.S. Puram, Singanallur, Kuniamuthur, Bharathiyar University, Vellalore, Masakalipalayam, Pannimadai, Koundampalayam, Ganapathypudur, Chettipalayam, Nallampalayam, Pulian Thoppu, Tatabad, Ramanathapuram, Kasthuri Naickenpalayam, and Nehru Nagar West in Coimbatore. If you are a motivated individual with excellent communication skills and a passion for client acquisition and relationship management, we encourage you to apply for this exciting opportunity to be a part of our dynamic team.,
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
You are seeking a motivated and customer-focused Sales Associate to join our team in the mutual funds and insurance sector. This role is ideal for individuals with a strong passion for finance, a deep understanding of mutual funds and insurance products, and a drive to help clients secure their financial futures. As a Sales Associate, you will be responsible for identifying new sales opportunities, managing client relationships, and promoting our financial products in the market. Your key responsibilities will include identifying potential clients and generating new business opportunities in the mutual funds and insurance sectors. You will conduct meetings with prospective clients to understand their financial needs and recommend suitable products. Additionally, you will promote and sell mutual funds, insurance policies, and related financial products to individuals and businesses while maintaining a robust pipeline of prospects to meet sales targets and KPIs. In terms of client relationship management, you will develop and maintain strong, long-term relationships with existing clients to ensure their satisfaction and continued business. Providing ongoing support and service to clients by addressing their queries, guiding them through product offerings, and ensuring their financial goals are met will be essential. Moreover, offering expert advice on investment strategies, insurance planning, and portfolio management will be part of your role. You will need to stay updated on the latest mutual fund and insurance products, trends, regulations, and market conditions. Educating clients on the benefits and risks of financial products and assisting them in selecting the right products based on their objectives, risk tolerance, and investment horizon will also be crucial. Addressing client concerns and queries in a professional and timely manner, guiding clients through the onboarding process for financial products, and providing after-sales support to ensure client satisfaction are essential aspects of your role. Your qualifications should include a Bachelor's degree in Finance, Business Administration, Marketing, or a related field, a strong understanding of mutual funds, insurance products, and the financial services industry, and proven sales experience preferably in the financial services, insurance, or investment industry. You should possess strong communication, negotiation, and interpersonal skills, the ability to build rapport with clients, and understand their financial needs. Being self-motivated with a proactive approach to achieving sales goals, excellent time management, organizational skills, and attention to detail, as well as proficiency with Microsoft Office Suite, are necessary. Additionally, a customer-first mindset with a focus on delivering exceptional service is vital. Preferred skills include insurance and/or mutual fund certifications, knowledge of local regulations and compliance standards within the financial industry, and experience with sales-related software and tools such as Salesforce and HubSpot.,
Posted 3 weeks ago
0.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Financial Consultant working across various branches in Tamil Nadu, you will play a crucial role in providing investment advisory services to potential clients. Your responsibilities will include assisting customers in financial planning, promoting and selling financial products like mutual funds and insurance, and staying updated on market trends to identify investment opportunities. Your ability to maintain strong client relationships and provide regular investment updates will be key to your success in this role. To excel in this position, you should hold a UG / PG / MBA degree, preferably in Finance, Commerce, or a related field. While 0-5 years of experience in financial services, sales, or advisory roles is preferred, having certifications in Financial Advisory Module, Mutual Fund Distribution, or Security Operations will be advantageous. Strong communication and sales skills are essential for effectively engaging with clients and promoting financial products. Joining our team offers attractive incentives, career growth opportunities, comprehensive training, and certification support. You will have the chance to work with a leading financial services firm known for its strong market reputation. If you are passionate about finance, investment advisory, and building lasting client relationships, this opportunity is perfect for kickstarting your financial career. To apply for this position, please send your resume to dinesh.j@skillactz.com or contact Dinesh at +91 99403 19891, or reach out to jackson.j@skillactz.com with any inquiries at +91 95443 16657. Take the first step towards a rewarding career in the financial sector today!,
Posted 3 weeks ago
5.0 - 8.0 years
5 - 15 Lacs
Hyderabad
Work from Office
To co-ordinate and execute day-to-day administrative and corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in accordance with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A To ensure the continuing good standing of client companies by ensuring all company law and contractual requirements are complied with. To handle various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures. To build, develop and maintain partnerships with Operation teams in Luxembourg To assist in performing review of core processes, complex ad hoc works, and all other client requirements, as needed. Core Responsibilities Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. Acts as a point of contact for daily operations on complex clients Assist with the audit process, Attend board and shareholders meetings Finalise board minutes, prepare complex board packs Review board minutes of more junior team members Prepare and review RCS, RBO, UBO and other related documents Review of bank account opening forms Coordinate with the Lux FCS and Payment team on payments processing Conduct transaction monitoring (TM), monitor/ensure TM are properly conducted for all payments Conduct/review Compliance File Review (CFRs) of Client files Assists on client onboarding processes. Ensure prompt follow-up and timely execution of requests, in good quality, from the Lux FCS team Coordinate deliverables for a sub-team of typically up to 3 more junior team members in working closely together with Assistant Manager To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships with the FCS team. Acquire knowledge to become specialists of their designated clients' requirements and deliverables. Seeks knowledge and expertise for their own professional development. Minimize risk to IQEQ by following all procedures, rules, laws, regulations and checklists. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Systems Monitors and updates all deliverables via Navigator Flow in a timely manner, as needed. Ensures filing of documents on Navigator Doc are completed accurately, under the proper name convention and in a timely manner. Monitor and ensure that Antrance is properly updated in line with internal guidelines Understands and uses best practice on workflow platform/s. Risks Ensures relevant procedures and checklists are adhered to and completed to mitigate errors. Acquires knowledge of risk factors and potential breach. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Courage - Stepping up to address difficult issues, saying what needs to be said. Drives Results - Consistently achieving results, even under tough circumstances. Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organisation moving forward.
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
kolkata, west bengal
On-site
Dear Applicants, We are currently looking to fill the position of Senior Wealth Managers in various locations including Kolkata, Pune, Nagpur, Mumbai, Goa (Panjim), Ahmedabad, and Delhi. The roles available range from individual roles with a CTC up to 12 LPA to team leader positions with CTC open. The primary position is for a Relationship Manager. As a Senior Wealth Manager, you will be responsible for acquiring, growing, and deepening relationships with High Net Worth Individuals (HNI) through effective relationship management strategies. It is essential for candidates to have a graduation degree with IRDA/AMFI certification and previous experience in banking. If you meet the requirements and are interested in this opportunity, please share your profiles at Associate2@jobsnavigator.co.in. This role offers a dynamic environment where you can excel in affluent banking and mutual funds. Thank you for considering this position. Best regards, Farheen Talent Lead | JOBSNAVIGATOR 7669225102 Associate2@jobsnavigator.co.in,
Posted 3 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
We are looking for Virtual relation ship manager for Mutual fund sales and other banking wealth products . candidates must be Graduate and must have experience in mutual fund sales and tele sales of wealth products.
Posted 3 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
About The Role Job Profile Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category A priority customers Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy Cross sells bank products to existing set of Customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer services MIS generation Graduate - 4 -6 years of experience AMFI IRDA Post Graduate - 2 -4 years of experience AMFI IRDA
Posted 3 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Meerut
Work from Office
About The Role Recovery Executive Job Responsbibilites: " To Ensure Quality portfolio. " To focus on improving Collections in the area assigned individually or in a team as a team. " To adhere to the BANKS processes and procedures. " To adhere to Audit requirement Job Requirements : " Passion for Collection. " Willing to Take challenges and responsibility " Should have the ability to convince the customer to pay on our terms and conditionsEducational Qualification Should be Graduate
Posted 3 weeks ago
3.0 - 8.0 years
2 - 4 Lacs
Vadodara
Work from Office
About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred
Posted 3 weeks ago
7.0 - 12.0 years
2 - 4 Lacs
Hyderabad
Work from Office
About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements :" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements :" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.
Posted 3 weeks ago
7.0 - 12.0 years
2 - 4 Lacs
Thane
Work from Office
About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements :" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements :" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.
Posted 3 weeks ago
0.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
About The Role This is an Internal document. Management Trainee About The Role Company Name Kotak Mahindra Bank Limited About the organization Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd (KMBL). Kotak Mahindra Group (Group) offers a wide range of financial services that encompass every sphere of life. From commercial banking to stock broking, mutual funds, life and general insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The premise of Kotak Mahindra Group"s business model is concentrated India, diversified financial services. The > Contribute to projects and initiatives aimed at improving efficiency and performance. Collaborate with cross-functional teams on strategic business initiatives. Engage in continuous learning and professional development activities. Assist in day-to-day business operations. Support various departments in achieving their operational goals. Build and maintain strong relationships with internal and external stakeholders. Address queries and concerns promptly and effectively. Provide support to senior management in various tasks and projects. Participate in business development and customer outreach programs. Requirements Strong academic record with demonstrated leadership potential. Excellent communication and interpersonal skills. Analytical mindset with problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Location Benefits Comprehensive training and development programs. Competitive salary and performance-based incentives. Opportunity for career advancement and growth within the organization. Health and wellness benefits. Employee engagement and recognition programs.
Posted 3 weeks ago
3.0 - 8.0 years
2 - 4 Lacs
Visakhapatnam
Work from Office
About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred
Posted 3 weeks ago
3.0 - 8.0 years
2 - 4 Lacs
Mumbai
Work from Office
About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred
Posted 3 weeks ago
3.0 - 8.0 years
2 - 4 Lacs
Surat
Work from Office
About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred
Posted 3 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Jodhpur
Work from Office
About The Role Role: Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category A priority customers Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy Cross sells bank products to existing set of Customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Job Requirement: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer services MIS generation Graduate - 4 -6 years of experience AMFI IRDAPost Graduate - 2 -4 years of experience AMFI IRDA
Posted 3 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Mumbai
Work from Office
About The Role Job Profile Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category A priority customers Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy Cross sells bank products to existing set of Customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Job requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer services MIS generation Graduate - 4 -6 years of experience AMFI IRDA Post Graduate - 2 -4 years of experience AMFI IRDA
Posted 3 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
Looking for a skilled Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to maintain a competitive edge. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in mutual funds. Strong knowledge of financial markets, products, and regulations governing mutual funds. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment and meet sales targets. Proficiency in using technology and software applications to manage client relationships and track market trends. Strong analytical and decision-making skills to provide informed investment advice.
Posted 3 weeks ago
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