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Field Support Engineer CMS Info Systems (CMS)

2.0 - 4.0 years

1 - 2 Lacs

madhepura

Work from Office

Summary : The Customer Support Engineer will visit the site, diagnose the problem, accordingly will make minor repair or replace unit or spares on the machine like ATMs, Recycler, Kiosks, Remote Monitoring system. He will do the Preventive maintainance service. The Customer Support Engineer responds to all customer query by resolving them or communicating to the respective team member. He will have ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement Key Responsibilities : Build working relationships with customers and develop informal communication channels ...

Posted 1 month ago

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