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Problem Manager HCLTech

5.0 - 10.0 years

0 Lacs

hyderabad

Hybrid

Job Description Mandatory Key skills- Problem Management/RCA/5why/Which methodology are you using for problems Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Request...

Posted 1 month ago

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