Travel Consultant (International Process) EaseMyTrip.com

3.0 - 8.0 years

0 Lacs

haryana

On-site

As an International Customer Service Consultant at EaseMyTrip in Gurugram, you will play a vital role in assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your responsibilities will include handling customer inquiries through calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries. You will interact with customers who book through various international platforms and meta-search engines to ensure a smooth booking experience. Your role will involve multi-regional customer support, where you will cater to customers from different regions, providing customized travel and accommodation planning based on individual preferences. Effective communication is key, as you will be expected to respond promptly and accurately to customer queries while maintaining high standards of service. Resolving customer issues related to bookings and travel arrangements will be essential to ensure customer satisfaction. You will manage customer interactions from international websites and meta-search engines efficiently, showcasing cultural adaptability and understanding towards customers from diverse regions. Keeping up-to-date with travel products, market trends, and regional offerings will be crucial. Additionally, collecting and analyzing customer feedback to suggest service improvements, employing sales techniques to upsell products, collaborating with global and local teams, and sharing best practices for customer engagement are integral parts of your role. To be a successful candidate for this position, you should have a minimum of 3-5 years of experience in customer service or travel-related fields, with a bachelor's degree in travel, tourism, hospitality, business, or a related field. Exceptional communication skills in English, proficiency in additional languages, strong interpersonal skills, problem-solving abilities, technological proficiency, cultural sensitivity, adaptability, attention to detail, and a customer-focused mindset are qualities that are highly valued for this role.,

Posted 1 week ago

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