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Devolyt Technologies Private Limited logo
Genesys Contact Center Devolyt Technologies Private Limited

8.0 - 12.0 years

0 Lacs

noida, all india

On-site

As a Genesys Contact Center Level L3, your role involves providing advanced troubleshooting for applications and systems, determining cause and effect. You will be required to provide 24 x 7 on-call support as part of a scheduled rotation with other team members. Additionally, you will need to understand and apply advanced system/application administration, management, and performance tuning techniques. Your responsibilities will include assisting with day-to-day operation support, performance tuning, disaster recovery, and mentoring newly hired representatives to ensure a smooth transition from learning environment to daily production environment. You may also participate in providing forma...

Posted 3 days ago

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