3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Content Services Specialist, you will play a key role in enhancing our remote IT operations with a focus on content strategy. Your primary responsibilities will include overseeing remote desktop support operations, providing technical assistance for Linux-based systems, and collaborating with team members to develop effective content strategies. By analyzing and optimizing content delivery processes, you will contribute to enhancing user experience and operational efficiency. Effective communication in English will be essential as you support diverse teams and stakeholders. Monitoring system performance, addressing issues promptly, and developing training materials for end-users are also important aspects of your role. You will be expected to contribute to the continuous improvement of IT support processes, align content services with organizational goals, and ensure compliance with company policies and industry standards. Your qualifications should include proficiency in Linux and remote desktop support, strong English communication skills, and a foundational understanding of content strategy principles. Adaptability to a hybrid work environment, proactive problem-solving skills, and a commitment to leveraging technology for improving content services are also desired qualities. You should be dedicated to contributing positively to the company's mission and societal impact. Certifications required for this position include the CompTIA Linux+ and ITIL Foundation Certification. Additionally, proficiency in multichannel support (tickets, chat, calls, etc.) and expertise in channel consistency and integration, customer journey mapping, tech savviness, collaboration, and coordination are essential. Evaluation methods for this role may include scenario questions, experience review, and tool proficiency assessments. The ideal candidate should demonstrate expertise in system administration, including operation systems like Windows Servers, Linux/Unix, and Mac OS, as well as networking knowledge, hardware and software management, scripting and automation, security fundamentals, problem-solving, troubleshooting, and end-user support and training. For candidates with experience in web development, a basic understanding of web development principles and technical support and troubleshooting skills will be valued. The evaluation process may include technical tests, experience review, and scenario questions to assess proficiency in web development and IT technical support.,

Posted 1 week ago

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