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Jr Customer Service Executive - Provisioning & Configuration Tata Communications

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Network L1.5 at Tata Communications, you will be responsible for providing 24/7 shift operational support. Your key activities will include monitoring network devices, servers, and applications using NOC tools and dashboards, as well as performing basic troubleshooting of network issues such as connectivity, latency, and outages. You will be required to respond to alerts and incidents within defined SLAs and escalation procedures, and log and track incidents using ticketing systems like ServiceNow or Remedy. Additionally, you will need to collaborate with L2/L3 teams for issue escalation and resolution, maintain shift handover reports, update documentation regularly, and ensure timely c...

Posted 1 month ago

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