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NTT DATA Business Solutions logo
Senior Consultant-AI- Service Now NTT DATA Business Solutions

5.0 - 7.0 years

0 Lacs

hyderabad, telangana, india

On-site

Key Responsibilities Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support. Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases. Build and extend Generative AI capabilities leveraging ServiceNow's Gen AI features for knowledge article summarization, case deflection, and intelligent content generation. Integrate AI models (ServiceNow-native and external LLMs/ML APIs such as OpenAI, Azure OpenAI, Google Vertex, etc.) with ServiceNow workflows. Ensure AI governance, security, fairness, and ethica...

Posted 1 month ago

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