SPE-CX-Multi Channel Helpdesk Cognizant Technology Solutions India Pvt Ltd

2.0 - 3.0 years

4 - 7 Lacs

hyderabad, telangana, india

On-site

Key Responsibilities Provide support to customers through multiple channels , ensuring timely and effective resolution of inquiries and issues. Use strong English communication skills to engage with customers and provide clear, concise guidance. Collaborate with cross-functional teams to address complex technical problems. Maintain accurate records of customer interactions, ensuring data integrity and confidentiality . Analyze customer feedback to identify trends and recommend improvements to service delivery. Assist in developing and implementing helpdesk policies and procedures to optimize efficiency. Monitor helpdesk performance metrics and prepare reports for management review. Stay upda...

Posted 1 month ago

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Applicant - Associate/Sr. Associate Sutherland

0.0 years

0 Lacs

navi mumbai, maharashtra, india

On-site

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we p...

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Customer Sucess Associate Cedcoss Technologies

2.0 - 5.0 years

3 - 5 Lacs

Lucknow

Work from Office

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solution...

Posted 5 months ago

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