MCF: Tele counselor The multi-dimensional poverty of Bihar has not been affecting the state economically but on all the parameters of suffering. As per the recent data there were 1.61 lakhs TB patients in Bihar which is almost 8% of the total national average. In the same case Bihar hosts 5.77% (1.34 lakhs) of the total national PLHIV (People Living with HIV). These numbers can significantly be brought down with disseminating proper information to the people residing at the last mile. Talking on the Sexually Transmitted Diseases (STDs) and even on TB is still a taboo in India and especially in Bihar, and this is the biggest hurdle in bringing awareness on this issue. The community looks at the people living with HIV and TB with stigma and consider them as a threat to them. This makes them feel insecure and hesitant to share their problems to even the health professionals at the public health facility centers. As a Tele Counsellor, you will be playing a crucial role in providing support, guidance, and counseling services to individuals either affected by or seeking awareness about HIV, TB, Hepatitis B & C, STDs, and mental health issues. You will be directly contributing to the lives of lakhs of people of the state with not only bringing awareness but also removing this stigma from their head-space. As of now our Tele-counselors have reached to more than 5 lakhs callers maintaining their full anonymity as per the national/state laws. For this responsible and sensible position, we are seeking a compassionate and skilled Tele Counsellor to join our HIV, TB, Hepatitis B & C, STD, and Mental Health Helpline team, having in-depth understanding of the counseling mechanism. Contract Type: Full time, in-person Base Location: Patna, Bihar Practical requirements: Strong Ownership, Entrepreneurship, Persistence. Reports to: Project Manager – Mr. Yogendra Chaubey Job Brief A BIT ABOUT US : As a pioneering non-profit organization, has been at the forefront of social welfare initiatives since 2005. With a strong focus on issues such as HIV/AIDS, addiction, sexual health awareness, gender sensitisation, and life skill education, MCF has made a significant impact on the lives of individuals and communities. Our commitment to social welfare has earned us recognition and support, including 80G and CSR status, as well as an FCRA license in the process of being renewed. We’re an ambitious, close-knit team. We don’t do mediocre – we’re unashamedly here to support our clients to achieve outcomes that transform their lives. Most of us can’t do it alone – we need an amazing team around us to learn from and share with. At Muktaa, we celebrate our successes and also our efforts, journeys and the friendships we make along the way. A BRIEF ABOUT THE PROJECTS: ● Samvad HIV/AIDS Helpline provides a platform for the people across Bihar to connect and get proper non-clinical information about HIV/AIDS, STD, Hepatitis (B, and C), and Tuberculosis (TB) in order to eradicate the misconceptions around these diseases. Our expert counselors speak to the callers in the local dialects with the ease of communication ensuring the full anonymity of the callers as per the government norms. ● Muktaa Mental Health Project MCF has recently launched a free mental health helpline that provides trauma-informed, culturally responsive, and empathetic care to Indian populations. We provide free, safe, anonymous and non-judgmental mental health support for people going through mental or emotional distress – over the phone. Anyone can feel free to talk to us about their emotions and feelings, how to manage them more effectively and prevent them from overwhelming you. Our mental health helpline operates at the national level. ● Shala Sexual and Reproductive Health Project goes beyond textbooks to empower adolescents with essential life skills like analytical thinking, creative thinking, decision-making, sexual health and interpersonal relationship management that prepare them to navigate any situation they may encounter, particularly those associated with high-risk behaviour. Key Responsibilities: Samvad Helpline offers emotional support and information over the phone to people facing challenges related to HIV, TB, Hepatitis B & C, STDs, and mental health. Counselors help callers by understanding their problems and providing appropriate guidance. Conduct confidential and empathetic counseling sessions via telephone. Assess the needs of callers and conduct comprehensive intake assessments to gather relevant information. Offer emotional support and guidance to individuals affected by HIV, TB, Hepatitis B & C, STDs, and mental health. Demonstrate the ability to deal with basic mental health concerns of callers with empathy and sensitivity. Provide information and counseling on HIV, TB, Hepatitis B & C, STDs, prevention, treatment options, and available community resources. Stay updated on the latest research, advancements, and best practices related to HIV, TB, Hepatitis B & C, STDs, and mental health. Help people to improve the quality of their lives. Maintain accurate and comprehensive records of each call, including relevant information about the caller, the nature of the conversation, and any actions taken. Prepare statistical reports and contribute to program evaluations as required. Attend training sessions, conferences, and workshops to enhance professional skills and knowledge. Conducting sessions at diverse public places, educational institutions, schools and colleges. Collaborating and networking with NGO and doing the promotion activity as per requirement. Creating online promotional content and documents for social media platforms. Qualifications and Skills: Bachelor's degree in psychology, counseling (Master's degree preferred). Professional certification or licensure as a counselor, therapist is advantageous. Experience in tele-counseling, crisis intervention, or supporting individuals affected by HIV/AIDS, TB, STDs, hepatitis B and C, and mental health issues is strongly preferred. Strong interpersonal skills and ability to build rapport with diverse individuals over the phone or through digital communication. Excellent active listening and communication skills, including the ability to convey empathy, support, and reassurance. Proficient in using tele-counseling platforms, online systems, and maintaining online records. Ability to work independently, handle sensitive and confidential information, and make sound decisions in crisis situations. Flexibility to work in shifts, including evenings, weekends, and holidays. Knowledge of working on computer, XL sheet, Internet surfing, email writing, report making etc. Should be capable of influencing the audience or team and convincing them to do what is best. Energy and enthusiasm for tasks assigned. To demonstrate basic skills of problem solving, Critical and creative thinking to manage the task given. Individual should be matured with a very balanced personality and be able to uphold MCF values and be a role model for other. A minimum of 1-2 years of professional experience in the field of counseling or a closely related area is required. Preference will be given to candidates who have a two-wheeler. Language: Hindi, English and regional language of Bihar Terms and condition: There will be a probation period of six months, performance will be evaluated after a 6 months’ probation period, and if found to be satisfactory, you will be confirmed as a full-time Tele counselor. There must be a minimum 3 years commitment to this cause. In case the candidate leaves the job in the first 4-6 months after joining, he/she has to pay INR 30,000/- as returning the training cost. Remuneration: During training Rs12500/- for 3-4 months. Once probation starts salary can be 14000/- 6 months, On confirmation 18,000/ (After completion of one year from joining the employee will get Rs50000/- from MCF as a Motivational Incentive. In case for any reason if employees leaves or MCF removes the person before one year, this amount will not be given to the Candidate.) How to apply: Email your CV to jitendra.kumar@mcf.org.in with the subject as “Tele-counsellor”. Last date to apply for this position is 25th June 2025 . Job Type: Full-time Pay: From ₹12,500.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

MCF: Tele counselor The multi-dimensional poverty of Bihar has not been affecting the state economically but on all the parameters of suffering. As per the recent data there were 1.61 lakhs TB patients in Bihar which is almost 8% of the total national average. In the same case Bihar hosts 5.77% (1.34 lakhs) of the total national PLHIV (People Living with HIV). These numbers can significantly be brought down with disseminating proper information to the people residing at the last mile. Talking on the Sexually Transmitted Diseases (STDs) and even on TB is still a taboo in India and especially in Bihar, and this is the biggest hurdle in bringing awareness on this issue. The community looks at the people living with HIV and TB with stigma and consider them as a threat to them. This makes them feel insecure and hesitant to share their problems to even the health professionals at the public health facility centers. As a Tele Counsellor, you will be playing a crucial role in providing support, guidance, and counseling services to individuals either affected by or seeking awareness about HIV, TB, Hepatitis B & C, STDs, and mental health issues. You will be directly contributing to the lives of lakhs of people of the state with not only bringing awareness but also removing this stigma from their head-space. As of now our Tele-counselors have reached to more than 5 lakhs callers maintaining their full anonymity as per the national/state laws. For this responsible and sensible position, we are seeking a compassionate and skilled Tele Counsellor to join our HIV, TB, Hepatitis B & C, STD, and Mental Health Helpline team, having in-depth understanding of the counseling mechanism. Contract Type: Full time, in-person Base Location: Patna, Bihar Practical requirements: Strong Ownership, Entrepreneurship, Persistence. Reports to: Project Manager – Mr. Yogendra Chaubey Job Brief A BIT ABOUT US : As a pioneering non-profit organization, has been at the forefront of social welfare initiatives since 2005. With a strong focus on issues such as HIV/AIDS, addiction, sexual health awareness, gender sensitisation, and life skill education, MCF has made a significant impact on the lives of individuals and communities. Our commitment to social welfare has earned us recognition and support, including 80G and CSR status, as well as an FCRA license in the process of being renewed. We’re an ambitious, close-knit team. We don’t do mediocre – we’re unashamedly here to support our clients to achieve outcomes that transform their lives. Most of us can’t do it alone – we need an amazing team around us to learn from and share with. At Muktaa, we celebrate our successes and also our efforts, journeys and the friendships we make along the way. A BRIEF ABOUT THE PROJECTS: ● Samvad HIV/AIDS Helpline provides a platform for the people across Bihar to connect and get proper non-clinical information about HIV/AIDS, STD, Hepatitis (B, and C), and Tuberculosis (TB) in order to eradicate the misconceptions around these diseases. Our expert counselors speak to the callers in the local dialects with the ease of communication ensuring the full anonymity of the callers as per the government norms. ● Muktaa Mental Health Project MCF has recently launched a free mental health helpline that provides trauma-informed, culturally responsive, and empathetic care to Indian populations. We provide free, safe, anonymous and non-judgmental mental health support for people going through mental or emotional distress – over the phone. Anyone can feel free to talk to us about their emotions and feelings, how to manage them more effectively and prevent them from overwhelming you. Our mental health helpline operates at the national level. ● Shala Sexual and Reproductive Health Project goes beyond textbooks to empower adolescents with essential life skills like analytical thinking, creative thinking, decision-making, sexual health and interpersonal relationship management that prepare them to navigate any situation they may encounter, particularly those associated with high-risk behaviour. Key Responsibilities: Samvad Helpline offers emotional support and information over the phone to people facing challenges related to HIV, TB, Hepatitis B & C, STDs, and mental health. Counselors help callers by understanding their problems and providing appropriate guidance. Conduct confidential and empathetic counseling sessions via telephone. Assess the needs of callers and conduct comprehensive intake assessments to gather relevant information. Offer emotional support and guidance to individuals affected by HIV, TB, Hepatitis B & C, STDs, and mental health. Demonstrate the ability to deal with basic mental health concerns of callers with empathy and sensitivity. Provide information and counseling on HIV, TB, Hepatitis B & C, STDs, prevention, treatment options, and available community resources. Stay updated on the latest research, advancements, and best practices related to HIV, TB, Hepatitis B & C, STDs, and mental health. Help people to improve the quality of their lives. Maintain accurate and comprehensive records of each call, including relevant information about the caller, the nature of the conversation, and any actions taken. Prepare statistical reports and contribute to program evaluations as required. Attend training sessions, conferences, and workshops to enhance professional skills and knowledge. Conducting sessions at diverse public places, educational institutions, schools and colleges. Collaborating and networking with NGO and doing the promotion activity as per requirement. Creating online promotional content and documents for social media platforms. Qualifications and Skills: Bachelor's degree in psychology, counseling (Master's degree preferred). Professional certification or licensure as a counselor, therapist is advantageous. Experience in tele-counseling, crisis intervention, or supporting individuals affected by HIV/AIDS, TB, STDs, hepatitis B and C, and mental health issues is strongly preferred. Strong interpersonal skills and ability to build rapport with diverse individuals over the phone or through digital communication. Excellent active listening and communication skills, including the ability to convey empathy, support, and reassurance. Proficient in using tele-counseling platforms, online systems, and maintaining online records. Ability to work independently, handle sensitive and confidential information, and make sound decisions in crisis situations. Flexibility to work in shifts, including evenings, weekends, and holidays. Knowledge of working on computer, XL sheet, Internet surfing, email writing, report making etc. Should be capable of influencing the audience or team and convincing them to do what is best. Energy and enthusiasm for tasks assigned. To demonstrate basic skills of problem solving, Critical and creative thinking to manage the task given. Individual should be matured with a very balanced personality and be able to uphold MCF values and be a role model for other. A minimum of 1-2 years of professional experience in the field of counseling or a closely related area is required. Preference will be given to candidates who have a two-wheeler. Language: Hindi, English and regional language of Bihar Terms and condition: There will be a probation period of six months, performance will be evaluated after a 6 months’ probation period, and if found to be satisfactory, you will be confirmed as a full-time Tele counselor. There must be a minimum 3 years commitment to this cause. In case the candidate leaves the job in the first 4-6 months after joining, he/she has to pay INR 30,000/- as returning the training cost. Remuneration: During training Rs12500/- for 3-4 months. Once probation starts salary can be 14000/- 6 months, On confirmation 18,000/ (After completion of one year from joining the employee will get Rs50000/- from MCF as a Motivational Incentive. In case for any reason if employees leaves or MCF removes the person before one year, this amount will not be given to the Candidate.) How to apply: Email your CV to jitendra.kumar@mcf.org.in with the subject as “Tele-counsellor”. Last date to apply for this position is 25th June 2025 . Job Type: Full-time Pay: From ₹12,500.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person