MT - Collections

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role Management Trainee - OTC CollectionsWe are looking for a Collection Specialist eager to partner with a high-growth technology company. As a Collection Specialist you will be responsible for managing and collecting outstanding accounts receivable from our customers. This role is critical in ensuring the financial stability and cash flow of the company.Responsibilities

.Monitor accounts to identify overdue payments.
.Contact customers via phone, email, and dunning letters to remind them of outstanding invoices..Negotiate payment plans and terms with customers to settle overdue accounts..Maintain accurate records of all collection activities, including communications and payment arrangements..Analyze aging reports to track and manage the status of accounts receivable..Build and maintain positive relationships with customers to facilitate timely payments..Address and resolve customer billing issues and discrepancies in a professional and timely manner..Provide excellent customer service and support to ensure customer satisfaction and retention..Prepare and present regular reports on collection activities and the status of outstanding accounts..Ensure compliance with company policies and relevant regulations regarding collections activities..Process incoming payments to customer accounts accurately and timely.

Qualifications we seek in you!
Minimum Qualifications.Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred..Proven experience as a Collection Specialist or similar role in accounts receivable..Familiarity with billing procedures and collection techniques..Strong understanding of accounting principles and practices..Proficiency in accounting software (e.g., NetSuite, QuickBooks) and MS Office, especially Excel.Why join Genpact.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.