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3.0 - 8.0 years
5 - 8 Lacs
bengaluru
Work from Office
manage our affiliate partnerships across web and mobile fraud detection, and tracking setups (GA4, Appsflyer, Affise) while driving traffic growth and ROI. The role requires 3+ years of affiliate management experience, strong knowledge of CPA models, Provident fund
Posted 6 days ago
8.0 - 13.0 years
10 - 20 Lacs
mumbai
Work from Office
Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability. ________________________________________ Required Qualifications: Bachelors degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. ________________________________________ Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional
Posted 2 weeks ago
6.0 - 10.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Process Engineering Lead working in the technology transformation office team, you will be responsible for managing the ITIL Incident / Problem process & procedures. You should possess strong organizational skills, excellent written and verbal communication skills, and the ability to handle multiple tasks simultaneously while meeting deadlines accurately and efficiently. Flexibility to work extended hours when necessary to meet deadlines is essential. Reporting to the Senior Manager - IT, you will play a key role in Incident/Problem Analyst functions within the IT Service Operations domain. The ideal candidate should hold a DCA, MCA, BE, B.Tech, M.Tech, MS, or equivalent degree with full educational certificates/mark sheets and no pending arrears. You must have 6-8 years of experience in Incident/Problem management, including chairing/hosting IM Conference calls and driving the standard execution of the Incident Management process. Proficiency in ITSM Tools such as Service Now and ITSM Process (Incident & Problem), along with analytical knowledge in Endpoint/IT Infrastructure, is required. Additionally, you should have knowledge of IT operations best practices like ITIL, IT Projects, and Six Sigma. Strong IT problem-solving, troubleshooting, and communication skills are essential for this role. You must be able to work independently and collaboratively as part of a diverse team. Technical qualifications include expertise in reports, MSO, Excel Macros, and Google Data Studio, as well as experience in Endpoint computing devices and infra technical basics. This position requires the ability to work a flexible schedule, including day, night, and weekend shifts. If you are a proactive and detail-oriented professional with a passion for process engineering and IT service operations, we encourage you to apply for this challenging role.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
You are responsible for hands-on SOC C verification, validation, product debug issues, and silicon bring-up experience. Your role involves engaging in multi-processor SOC C verification, validation activities with a strong skill set in C/C++. It is essential for you to have a good understanding of End-to-End debug on various platforms like Bring Up Boards and FPGA prototyping platforms. Moreover, you should be well-versed in NAND, UFS, ARC, ONFI, AXI protocols and debug mechanisms using tools like Metaware debugger. Your responsibilities will also include gaining exposure to Firmware flows during debug activities and being familiar with Verilog/System Verilog RTL. You must be able to analyze equipment, establish debug operation data, conduct experimental tests, and evaluate results on both pre and post-silicon stages. A key aspect of your role will involve coordinating across teams like design/DV/SOC/FW to understand and reproduce issues at different levels. Additionally, you should be capable of running RTL simulations using SOC C DV test cases for debugging purposes and editing/writing new SOC C test cases as required. As a team player, you will collaborate with multiple teams including design, SOC, SOC C DV, FW, PDT, and external vendors globally. You will need to have excellent problem-solving and analytical skills, effective communication skills in English, and the ability to work independently with minimal supervision. Your qualifications should include a Bachelor or Masters Degree in Electronic Engineering, Computer Engineering, or equivalent, along with 8-12 years of experience in working with NAND Flash or semiconductor memories. Experience with NAND flash, UFS, NVMe, and exposure to equipment handling like MSO, LA, Protocol Analyzer are preferred. Strong presentation skills, self-motivation, and the ability to multitask and organize effectively are also essential for this role. As part of Micron Technology, Inc., you will contribute to innovative memory and storage solutions that transform how information is utilized, enriching lives globally. Micron is a leader in DRAM, NAND, and NOR memory and storage products, driving advancements in artificial intelligence, 5G applications, and more. For further information, visit micron.com/careers. For application assistance or accommodations, contact hrsupport_india@micron.com. Micron strictly prohibits the use of child labor and adheres to all relevant labor laws and standards.,
Posted 2 weeks ago
3.0 - 5.0 years
1 - 5 Lacs
mumbai
Work from Office
About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Quality Analyst position is responsible for providing daily coordination of QA tasks, testing of standard and rich-media banners, websites on desktop & mobile, and adhere to overall QA process and workflow. Maintain the highest level of quality in our deliverables through continuous testing of functionality/usability and review of visual elements, proofreading, and validation during critical stages of development. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the teams overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up to date. 3+ years Quality Assurance or related experience Flexible working in shifts Strong experience in writing test scenarios and test cases Device Testing Knowledge (IOS, Android etc.) Proficient with MSO (Word, Excel, PowerPoint) Intermediate knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software Metrics Detailed knowledge of QA testing methodologies, concepts, processes, and documentation Knowledge on any CMS, Website publishing, Hosting, SEO, Workfront, CSS, HTML Strong customer service, team development, problem solving skills and adaptability to changing environments Good interpersonal, verbal, and written communication skills. Define and understanding the scope of testing within the context of each release/delivery Recommend improvements or corrections to developers in terms of work processes and quality where applicableMust be a team player with the ability to manage multiple tasks in a deadline driven environment Demonstrated leadership, presentation, and resource allocation skills Document and facilitate communication and troubleshooting of issues, bugs, changes Plan and document the testing effort via test plans and test cases for larger-scale projects Investigate procedures, workflows, and software to keep our processes up to date Collaborate with other QA staff to accomplish all daily QA tasks on-time with a high level of quality Work with cross-functional teams to ensure quality throughout the software testing life cycle Identify, report, and prioritize defects and working with the development team to locate and assist in resolving defects Fair knowledge on the project processes, and guiding team on tailoring them for project needs What are we looking for? Certifications ISTQB, Digital Marketing Bachelors degree in computer science, Software Engineering 3+ years Quality Assurance or related experience Flexible working in shifts Strong experience in writing test scenarios and test cases Device Testing Knowledge (IOS, Android etc.) Proficient with MSO (Word, Excel, PowerPoint) Intermediate knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software Metrics Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 4 weeks ago
7.0 - 11.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Digital Project Management Designation: Service Delivery Ops Team Lead Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 7 to 11 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Min. 8-10 years of experience managing digital (banners, emails, websites. Etc) contentMin. 3-4 years of experience managing a team/multiple projectsProficient in MSO (Word, Excel, PowerPoint) and any Project Planning toolsAgile project managementExceptional leadership skills, Communications skills & Client Management skillsKnowledge on any CMS, Website publishing, HostingStrong customer service, team development, problem solving skills and adaptability to changing environments Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsDevelops and maintains the maintenance plans/timelines, project plans/timelines, support plan summaries and production requirements documents Weekly status/planning session with the Client/Leads/TeamMonitoring and Reporting ProgressCreating Charts and SchedulesExtensive planning and project trackingManage and prioritize multiple projectsManage efficiently the pool of resourcesMonitor and manage the project riskManage changes on project scopeReport to the steering committee, raising strategic issuesDevelop and improve work processes and metricsCoordinate and ensure quality standards are metIdentifying and communicating risks/issues to the management in a timely mannerResponsible for accomplishing the project objectives within the constraints of the projectManage internal communications and external client relations with the ability to lead discussions and conference communications Qualification Graduate - Diploma in Any Discipline
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Hyper Text Markup Language (HTML)Cascading Style Sheets (CSS)Adobe Experience Manager (AEM)Written and verbal communicationMin. 2-3 years of experienceGood to have experience on QA Tools such as Selenium, QTP, etc.Good to have MSO experience (Word, Excel, PowerPoint)Knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software MetricsGood interpersonal and problem-solving skillsOpen to flexible working in shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ability to create robust test cases, test plans for projectsLead and define the testing strategy for the specific teams/releases/engagementsTo provide training, on boarding in quality and processes to the teams supported by her/himDesign, implement and/or assure the process in the teamAble to perform QA and QC daily activities (bug tracking, bug search and testing tasks)Plan, deploy and manage the testing effort for any given engagement/releaseQA workload allocation and follow-up within his/her teamDefine the scope of testing within the context of each release/deliveryTake care of deadlines, write status reports, metrics reports, attend to meetings and provide guidance to the teamRecommend improvements or corrections to developers in terms of work processes and quality where applicableCoordinate internal calibration sessions with Project ManagersMonitor the quality of the service and communicate overall status to QA ManagementExecute the best practices to help the teams supported by him/her to achieve the maturity level required by the company according to the business objectives Qualification Graduate - Diploma in Any Discipline
Posted 1 month ago
5.0 - 8.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 5 to 8 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Min. 5-6 years of experienceTeam management experience preferredGood to have experience on QA Tools such as Selenium, QTP, etc.Proficient with MSO (Word, Excel, PowerPoint)Intermediate knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software MetricsExceptional leadership skills, Communications skills & Client Management skillsKnowledge on any CMS, Website publishing, HostingStrong customer service, team development, problem solving skills and adaptability to changing environmentsFlexible working in shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsExecute the best practices to help the teams supported by him/her to achieve the maturity level required by the company according to the business objectivesAbility to create robust test cases, test plans for projectsLead and define the testing strategy for the specific teams/releases/engagementsTo provide training, on boarding in quality and processes to the teams supported by her/himDesign, implement and/or assure the process in the teamAble to perform QA and QC daily activities (bug tracking, bug search and testing tasks)Plan, deploy and manage the testing effort for any given engagement/releaseQA workload allocation and follow-up within his/her teamDefine the scope of testing within the context of each release/deliveryTake care of deadlines, write status reports, metrics reports, attend to meetings and provide guidance to the teamRecommend improvements or corrections to developers in terms of work processes and quality where applicableCoordinate internal calibration sessions with Project ManagersMonitor the quality of the service and communicate overall status to QA Management Qualification Graduate - Diploma in Any Discipline
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
navi mumbai, maharashtra
On-site
We are looking for an experienced Cisco ACI Engineer to implement, configure, and support Cisco Application Centric Infrastructure (ACI) environment. This position requires in-depth knowledge of ACI architecture, network operations, and data center technologies. The ideal candidate should possess strong technical expertise in Cisco ACI, excellent troubleshooting skills, and hands-on experience with complex data center transformation projects. Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability. Required Qualifications: Bachelors degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional.,
Posted 2 months ago
5.0 - 10.0 years
0 Lacs
Chandigarh, Chennai, Bengaluru
Work from Office
Looking for a lead with 5 years of experience in development projects with at least 3 years of hands-on experience in Go Lang, GCP and must have experience in leading application development projects with Go Lang and Java Full Stack Development. Experience or knowledge in Cable domain, OSSBSS system, understanding of Cable MSO operations Ability to coordinate with multiple stakeholders and ensure onetime delivery of high-quality project deliverables Strong written and oral communication skills. Interested can share your resume to uthirakumar.k@tekskills.in Details required Full Name as Per Pan Card : Email id - Contact number: Alternative Number and Mail ID : Total Exp in IT industry: Relevant experience (Particular skill as per JD): Current CTC ( fixed and variable) : Expected CTC (in INR): Official Notice Period: If Serving Notice Period When is your LWD: Any offers in hand?: (Y/N): Do you have any career Gap?: Current Location: Preferred Location: Reason for job change:
Posted 2 months ago
6.0 - 11.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Greetings from PVT LTD Immediate Openings on# AVD and MS O365 Implementation_Bengaluru_Contract 6+ Years AVD and MS O365 Implementation Bengaluru PeriodImmediate TypeContract Description Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1| Manager 1 | 6- 8 years of experience O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies:a) Windows Operating systemb) MS Exchangec) Office 365d) ADe) Azure ADf) Group Policy Managementg) DNSh) DHCPi) PKIj) PowerShell Scriptingk) VMWare VM Management O365 L3/L4 Administration Windows Family Operating SystemsWindows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management
Posted 2 months ago
4.0 - 8.0 years
3 - 17 Lacs
Patan - Gujarat, Gujrat, India
On-site
Responsibilities : Manage all aspects of IT infrastructure, systems, and vendor coordination. Configure and maintain routers, firewalls, modems, and network devices (MPLS, ILL, VPN, SDWAN). Administer Active Directory, DNS, Group Policies, and licensing (MS OS, MSO, Adobe, etc.). Oversee hardware setup (servers, desktops, laptops) across Windows, Linux, OSX platforms. Perform server/database backups, integration, migration, and troubleshooting. Lead design and implementation of new IT infrastructure and software systems. Handle vendor relationships including RFPs, contracts, and licensing. Ensure endpoint and network security through antivirus, firewalls, and backup tools.
Posted 3 months ago
3.0 - 6.0 years
10 - 12 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Job Role: Golang / GCP Developer Location: Pan India (Hybrid) Requirements: Minimum 3 Years of hands -on experience Experience in Cable Domain, Oss Bss System, Understanding Of Cable MSo Operations Strong Written & Oral Communication Skills.
Posted 3 months ago
4.0 - 9.0 years
5 - 8 Lacs
Gurugram
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 3 months ago
6.0 - 11.0 years
5 - 8 Lacs
hyderabad
Work from Office
Greetings from PVT LTD Immediate Openings on# AVD and MS O365 Implementation_Bengaluru_Contract 6+ Years AVD and MS O365 Implementation Bengaluru PeriodImmediate TypeContract Description Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1| Manager 1 | 6- 8 years of experience O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies:a) Windows Operating systemb) MS Exchangec) Office 365d) ADe) Azure ADf) Group Policy Managementg) DNSh) DHCPi) PKIj) PowerShell Scriptingk) VMWare VM Management O365 L3/L4 Administration Windows Family Operating SystemsWindows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management
Posted Date not available
2.0 - 5.0 years
2 - 6 Lacs
ankleshwar
Work from Office
Responsibilities: Sales & Business Development: Identify and develop new business opportunities in domestic and international markets for APIs and intermediates. Generate and follow up on leads, inquiries, and quotations. Conduct market research to understand industry trends, customer needs, and competitor strategies. Negotiate pricing, terms, and contracts with customers. Client Relationship Management: Maintain strong, long-term relationships with clients and key stakeholders. Act as a point of contact for customers, ensuring timely response to inquiries, issues, and technical queries. Coordinate with internal teams (production, quality assurance, regulatory, logistics) to ensure smooth order fulfilment Reporting & Analysis: Prepare and present regular sales reports, forecasts, and market analysis to senior management. Monitor sales performance and take corrective action where necessary. Skills Required: Excellent communication and negotation skills. Strong understanding of pharmaceutical manufacturing and chemical supply chains. Pro?cient in MS O?ce and CRM tools. Ability to travel domestically and internationally as needed. Required Qualification: - Any Graduation
Posted Date not available
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