6 Mso Jobs

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Hi all We are hiring associate Engineer - QA/QS for an Architecture firm in bangalore Location : New Bel road , Bangalore Job description Level 3 - Associate Engineer QS/QA (4-5 Years) Role Description This is a full-time on-site role for a Level 3 - Associate Engineer Qs/QA.The Associate will be responsible for day-to-day tasks associated with Architectural/Interior Design, Integration, Project Management, and other related tasks. The successful candidate will collaborate with internal teams to improve methodologies, processes, and tools for the development of architectural design solutions. Qualifications i. Strong skills in reading and understanding Architectural/Interior Design ii. Experience in Software Development, preferably with knowledge in BIM/Revit,AutoCAD, MSP, MSO iii. Experience with Integration of design documentation with schedules and cost estimates. iv. Excellent Design and Project Management skills with a practical approach v. Ability to understand and synthesize complex information and present it to internal teams and external stakeholders vi. Proficiency in AutoCAD, xls/word/MSP vii. Bachelor's or Master's degree in Architecture , and professional registration in India Interested candidates, please send your resume to thanuja@delighthr.com Subject Line: Applying for Associate Engineer - QA/QS Body of the Email: Current CTC: Expected CTC: Notice Period: Location:

Hiring for US based MNC, pls Apply if following Job Description suits your aspirations. Electronics Engineer will be responsible for designs, develops, and tests electronic systems and equipment, often involving a combination of hardware and software. They work in various industries, including telecommunications, manufacturing, automotive, aerospace, and consumer electronics. Create detailed electronic designs for circuits, systems, and devices. Develop and test new products, ensuring they meet industry standards and customer requirements. Select and integrate electronic components such as resistors, capacitors, transistors, and microcontrollers. Conduct simulations and analyses of circuits and systems using design software (e.g., MATLAB, CAD tools). Build and test prototypes to ensure functionality and performance. Troubleshoot and repair defective electronic systems and equipment. Conduct experiments and tests to evaluate the functionality, safety, and efficiency of designs. Work closely with other engineers, product managers, and manufacturers to ensure designs are implemented efficiently. Document designs, technical specifications, and test results. Prepare reports and presentations for stakeholders. Ensure designs comply with relevant industry standards, safety regulations, and quality control procedures. Conduct testing and verification to ensure products meet performance requirements. Manage time and resources efficiently to meet project deadlines. Oversee the progress of development projects and report on milestones. Research emerging technologies and trends to implement in future products. Suggest improvements to existing designs and systems.

Urgently required BTech Civil Engineer with 5+Years Experience in Civil Construction Work, Good in Software, Planning, Executing all type of Civil work, Shuttering work, Labour Management etc. Required Candidate profile Candidate must be very smart in Cad, MSO, Planning, Execution, Communication etc. Immediate to 15days joiner preffereed Face to face interview Good Salary WhatsApp: 91-8178002039 or hr@piemc.com

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Microsoft 365 Good to have skills : Microsoft 365 SharePoint Online Development, Microsoft PowerShell Minimum 3 year(s) of experience is required Educational Qualification : Basic IT experience demonstrating foundational knowledge in IT concepts and practices Proficiency in English with good oral and written communication skillsBTech Degree Preferred - Demonstrated experience in providing technical support and process guidance for Microsoft O365 related technologies and capabilities. Proficiency in managing and troubleshooting MS O365 environments. Strong understanding of cloud operations and administration principles. Excellent communication and problem-solving skills. Ability to collaborate effectively with cross-functional teams. Relevant certifications or training in Microsoft O365 administration is a plus. Provide 24/5 O365 application support for Accenture CIO during APAC time (Mon-Fri) with Weekend On-call Support. Monitor O365 Applications health status/alerts and coordinate application issues with Microsoft and other internal/external support groups. Provide immediate resolution for customer application issues and concerns through Incident Management using SNOW tool/Emails. Perform application changes and maintenance within specified change windows. Create and submit daily/weekly/monthly application status and reports. Qualifications Basic IT experience demonstrating foundational knowledge in IT concepts and practices Proficiency in English with good oral and written communication skillsBTech Degree Preferred