Information Technology Service Delivery Manager Coats

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the IT Service Delivery Manager at Coats, your primary responsibility is to ensure effective management of incidents and service requests, guaranteeing seamless delivery and escalation throughout the support organization. You will work closely with the IT Service Management & Operations Director to design process flows for IT services, incident management, and change management globally. Your role involves continuous monitoring and steering of the executing organization to meet business-agreed SLAs for end-user support, incident management, service request management, change management, and continuous improvement, all in alignment with ITIL best practices. **Key Responsibilities:** - Over...

Posted 1 month ago

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Information Technology Service Delivery Manager Coats

8.0 - 12.0 years

0 Lacs

karnataka

On-site

About the job: Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data, and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear, and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workf...

Posted 3 months ago

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