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Assistant Operations Manager- Contact Center-Gaming Industry. Lenovo

7.0 - 11.0 years

0 Lacs

karnataka

On-site

**Job Description:** As Asst. Operations Manager at Lenovo, you will be responsible for managing services for the Lenovo Support operations in India. Your role will involve working closely with multiple service delivery teams to ensure the team delivers the best-in-class service and support to customers. **Key Responsibilities:** - Be a Game changer for Lenovo Customers with Lenovo Warranty - Lead a team of high-performing individuals to meet defined service levels like AHT, Abandonment Rate, SLA%, Average Speed to Answer, etc. - Develop improvement plans to exceed Customer Experience objectives - Manage key qualitative metrics like First Call Resolution, Repeat Dispatch Rates, Fix on Phone,...

Posted 3 weeks ago

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