Your Team Responsibilities Our mission is to embed AI-driven automation, telemetry, and observability into MSCIs production environments, enabling the Quality Center of Excellenace team to deliver on its objectives of operational excellence, risk reduction, and quality at scale We serve as the engineering backbone of production governance, ensuring that systems are reliable, efficient, and continuously improving through data-driven insights, Your Key Responsibilities AI Tooling & Framework Development Build AI-driven tools for anomaly detection, incident triage, and root-cause analysis in production systems, Develop and deploy automation frameworks to support Level 1 / Level 2 support teams and streamline repetitive operational tasks, Create self-healing and predictive monitoring capabilities using ML models, Telemetry & Observability Implement telemetry pipelines in GCP (, Stackdriver/Cloud Monitoring, BigQuery, Pub/Sub) and Azure (, Application Insights, Log Analytics, Monitor), Build dashboards, automated alerting, and intelligent log/metric analysis frameworks across hybrid cloud environments, Leverage distributed tracing and logging frameworks to ensure end-to-end visibility of systems, Incident Management Automation Design AI-assisted runbooks to support incident triage and resolution, Automate classification and escalation of incidents using ML and rule-based systems, Integrate AI-powered insights with existing incident management platforms (, ServiceNow, PagerDuty, Opsgenie), Collaboration Work closely with production teams, SREs, and system test engineers, incidnet managers to integrate AI solutions into live environments, Partner with cloud engineering teams to ensure solutions are scalable, secure, and compliant, Provide technical knowledge transfer and training on AI-enabled tools to support engineers, Your Skills And Experience That Will Help You Excel Bachelors or Masters degree in Computer Science, Data Engineering, or related field, 11+ years of hands-on engineering experience in production support, SRE, or AI/ML platform development, Strong programming skills in Python (preferred) and experience with AI/ML frameworks (PyTorch, TensorFlow, Scikit-learn), Hands-on expertise with GCP (BigQuery, Pub/Sub, Cloud Monitoring, Vertex AI) and Azure (Application Insights, Log Analytics, Azure ML, Azure Monitor), Experience with observability tools (Prometheus, Grafana, ELK, Splunk, Datadog), Proficiency with cloud-native infrastructure (Kubernetes, Docker, Terraform, CI/CD pipelines), Strong understanding of incident management and ITIL practices, Experience implementing AIOps solutions in hybrid cloud environments, Knowledge of MLOps best practices (model deployment, monitoring, retraining), About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing, Flexible working arrangements, advanced technology, and collaborative workspaces, A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results, A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients, Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development, Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles, We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Womens Leadership Forum, At MSCI we are passionate about what we do, and we are inspired by our purpose to power better investment decisions Youll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry, MSCI is a leading provider of critical decision support tools and services for the global investment community With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process, MSCI Inc is an equal opportunity employer It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability Assistance@msci and indicate the specifics of the assistance needed Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries, To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes Please do not forward CVs/Resumes to any MSCI employee, location, or website MSCI is not responsible for any fees related to unsolicited CVs/Resumes, Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers Read our full note on careers msci
Your Team Responsibilities The Technical Sales Support Specialist plays a key role in enabling MSCIs APAC Technical Sales team to deliver high-quality analytical and technical support throughout the sales cycle This role works closely with Senior Technical Sales Specialists, Sales, Product, and Client teams to ensure timely execution of pre-sales activities, including portfolio analysis, tool configuration, demo preparation, and proposal support, The successful candidate will support MSCIs Enterprise Risk and Performance Analytics solutions?with a focus on RiskManager?by coordinating the delivery of data-driven insights, maintaining high-quality client-facing outputs, and ensuring consistency across sales engagements This role is ideal for individuals who are detail-oriented, technically proficient, and eager to grow within a client-facing, solution-oriented environment, Your Key Responsibilities Support the sales team by preparing high-quality client portfolio analyses and responding to technical inquiries (with the guidance of Senior TSS) during the sales process, Load, configure, and validate portfolios within RiskManager, ensuring consistency with clientsinvestment strategies and instrument structures, Collaborate with Senior Technical Sales Specialists to prepare demos and proof-of-concept presentations tailored to client needs, Conduct portfolio data diagnostics, including identifying missing, inconsistent, or anomalous data, and proposing resolutions, Assist in creating pitch materials, reports, and dashboards that clearly articulate the value of MSCIs risk and performance tools, Coordinate internally across Sales, Product, and Analytics teams to ensure alignment and timely delivery of outputs, Participate in pre-sales workshops and training sessions to improve understanding of client needs and MSCI capabilities, Maintain documentation and reusable analytical components to improve team efficiency and support knowledge transfer, Where appropriate, engage directly with prospects to retrieve data or clarify technical inputs under senior guidance, Monitor and track key follow-up actions post-demo or client meeting in collaboration with the lead sales team, Your Skills And Experience That Will Help You Excel 13 years of relevant experience in risk analytics, financial services, or technical client support; prior exposure to MSCI RiskManager is highly desirable, Bachelors degree in Finance, Mathematics, Engineering, Physics, Economics, or a related quantitative discipline, Familiarity with financial instruments across asset classes, risk models (, VaR), and portfolio analytics, Strong attention to detail and organizational skills; ability to manage multiple projects under tight deadlines, Effective communicator with solid written and verbal English skills; able to articulate technical content clearly, Proficiency in Excel (VBA/Macro experience a plus), and presentation tools such as PowerPoint, Knowledge of SQL or scripting tools (, Python) is a plus but not required, Professional certifications such as CFA or FRM are a plus and will be supported for career progression Top of Form About MSCI What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing, Flexible working arrangements, advanced technology, and collaborative workspaces, A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results, A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients, Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development, Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles, We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Womens Leadership Forum, At MSCI we are passionate about what we do, and we are inspired by our purpose to power better investment decisions Youll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry, MSCI is a leading provider of critical decision support tools and services for the global investment community With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process, MSCI Inc is an equal opportunity employer It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability Assistance@msci and indicate the specifics of the assistance needed Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries, To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes Please do not forward CVs/Resumes to any MSCI employee, location, or website MSCI is not responsible for any fees related to unsolicited CVs/Resumes, Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers Read our full note on careers msci