Helpdesk Associate - ITIL NTT DATA North America

0.0 - 3.0 years

0 Lacs

karnataka

On-site

As a Helpdesk Associate - ITIL at NTT DATA in Bangalore, Karnataka (IN-KA), India, you will provide L1 technical guidance to address reported problems via telephone and email. Your responsibilities will include recognizing, researching, isolating, resolving, and following up on reported issues. In this role, you will act as a liaison between customers and internal departments to ensure timely and accurate resolution of online system problems. You will be expected to work in rotational shifts and possess a graduate degree with a minimum of 6 months of experience in a technical support role. Proficiency in basic MS troubleshooting, computer knowledge, and networking troubleshooting skills are ...

Posted 4 months ago

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Helpdesk Senior Representative - Fresher NTT DATA Services

0.0 - 3.0 years

0 Lacs

karnataka

On-site

NTT DATA is looking to hire a Helpdesk Senior Representative - Fresher to join their team in Bangalore, Karnataka (IN-KA), India. As a Helpdesk Senior Representative, you will provide L1 technical guidance in activities related to the identification, prioritization, and resolution of reported problems via telephone and email. Your responsibilities will include recognizing, researching, isolating, resolving, and following up on reported issues. Additionally, you will act as a liaison between customers and various departments within the organization to ensure timely and accurate resolution of online system problems. The ideal candidate should be a graduate with a minimum of 6 months of experie...

Posted 4 months ago

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