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3.0 - 5.0 years
0 Lacs
gurugram, haryana, india
On-site
Survey Programmer will be responsible for programming surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with quality analysts, data processors, and project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the programming team in discussions with internal teams and clients. They will be expected to help inform processes and set standards for Sago&aposs programming department. Expectations would be to solely manage medium complexity projects solely and high complexity surveys with the support of senior staff, under a heavy workload with high expectations for quality and turnaround time. Must be able to follow processes, and accept constructive feedback on performance. Maintain low error rates on sole work, by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Requirements Reviewing, programming and testing online surveys for market research studies Interaction with internal staff and clients, providing guidance on best practices, project set up and feasibility Management and fulfillment of project related activities including: Providing feedback, guidance and support related to survey flow, best practices and system capabilities Interacting with project management and other staff to confirm effort estimates, feasibility and timing Assist in the technical support of respondents with internal panel staff Works with the team to deliver error-free work Excellent Interpersonal skills, outstanding problem solving and decision-making skills Review and QC deliverables including data files, tables, translation overlays, and coded materials Responsibility for adherence to budgets and timelines on project level Other duties as assigned CORE COMPETENCIES: Excellent verbal and written communication skills Analytical and detailed oriented Coding skills Statistical knowledge of tabulations preferred Qualifications Education: Bachelor&aposs degree or higher equivalent preferred, preferably in Computer Science or Business Experience: 3+ years overall Programming experience in the Market Research industry Recent experience with Decipher/ Forsta Surveys is an asset Computer Skills: Highly proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook Proficient knowledge of CSS, HTML, Python, and Javascript Experience in Market Research Technology platforms such as Forsta Surveys/Plus, Sawtooth, VoxPopMe, Kinesis Experience with SPSS, Quantum, or API development is an asset Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit Show more Show less
Posted 2 weeks ago
9.0 - 12.0 years
0 Lacs
bengaluru, karnataka, india
Remote
Sapiens is on the lookout for a Associate Project Manager to become a key player in our Bangalore team. If you&aposre a seasoned Project Management pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location : Bangalore Working Mode : Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity The position will be part of Sapiens Property & Casualty Insurance for North America division, for more information about it, click here : https://sapiens.com/property-and-casualty-commercial-and-personal-lines/ Description Associate Project Manager is responsible for planning, organizing, and directing the completion of specific projects for an organization, while ensuring they are completed on time, within budget, and to the required standard. This involves managing resources, communicating with stakeholders, and mitigating risks to ensure project success. Planning Roles and Responsibilities: Create an actionable Blueprint including detailed user stories and estimates to establish baseline for scope and budget. Create a high-level project plan from Blueprint, Master Service Agreement, associated Managed Service Agreement and Statements of Work, outlining scope, deliverables, resources, dependencies, and timelines required achieve project goals. Maintain backlog/user stories in Jira (or equivalent system) or specified system to actively manage the project (assignment, refinement, estimations, and documentation). Tracking And Reporting In Project Delivery Monitor project progress, track milestones, analyze project performance against key metrics and objectives. Champion transparency/visibility into efforts through weekly status reporting on capacity, velocity, timeline, issues/risks, and other items as outlined in the Monthly Executive Status template. Support audits on internal implementation processes. Ensure that team (including self) are completing weekly timesheets in Sciforma. Ensure weekly approval of timesheets including updating the actual hours spent on assignments/tasks in JIRA or equivalent. Track % complete against assignments vs estimates. Review Capacity Plans against project needs weekly (Planned vs. Actual reporting). Work proactively to identify gaps and issues to reduce variance between actual versus planned project hours for overall project efficiency. Consistently conduct and document retrospectives at the end of every sprint (or at a minimum, monthly) including commitments (action items) to support continuous improvement by following PMO established processes. Maintain all project documents in standard project repository structure in MS Teams. Work with PMO to update Monthly NAPCIP Project Status Board on MS Teams. Provide agenda/objective for every meeting, create, and circulate meeting minutes that include attendees, action items, decisions, risks, issues, and requirements if applicable. Keep key stakeholders (PMO, VP-PS & BU head) informed of Work At Risk status via report provided by the PMO. Budgeting Ensure agreements are in place for all customer work being done via contracts, CRs, or work at risk approval by Head of BU. Plan project from initial set up and project estimate, create project budget. Evaluate and report on scope deviations, estimations for new work and lead CR process. Statement of Work, scope writing and review; ensure internal reviews are completed prior to uploading to CLM Track and monitor project cost with ETC (Estimate to Complete) with costs Track professional services contract renewals and project forecasts keeping relevant stakeholders informed. Methodology Utilize hybrid Agile project management methodologies and relevant supporting software / tools in planning, scheduling, reporting and change management of the project in support of best practice and project delivery excellence. Ensure user stories are signed off by customer via written confirmation. Quality Assurance Monitor, track and reduce defects in partnership with BAs, QAs, and TAs. Conduct quality reviews, drive on-time delivery by reducing overall project defects through improved performance. Ensure QA are providing expected results from agreed upon Acceptance Criteria for traceability back to scope requirements. Ensure defect tickets have root cause analysis documented and shared with the customer. Provide defect reporting and tracking in Monthly Executive Status Reviews. Resource Management Efficiently lead the project to a successful and profitable delivery through fostering a collaborative environment through effective communication throughout the project lifecycle. Partner with PMO on resource allocation to ensure optimal utilization of resources within budget. Ensure that resources are not over or under utilized/allocated. Utilize Resourcing and Capacity process - ensure that all changes to in-flight resources are submitted via the standardized Resourcing and Capacity form. Identify, escalate, and manage resource and performance issues. Proactively identify project resources leave and holidays to manage project velocity. Risk Management Monitor and report on risks throughout the project lifecycle and implement appropriate risk measures to minimize the impact of potential issues (document in the Risks Actions Issues and Decisions (RAID), which is the weekly Project Register Log which includes Change log). Escalate potential risks to delivery management in a timely manner. Stakeholder Management Maintain strong relationships, manage expectations, ensure effective communication and engagement with all key stakeholders including clients, senior management, cross-functional teams, and external partners. Practice active listening through soliciting and providing feedback. Ensure stakeholders are receiving the relevant information in the right format. Have data driven conversations. Strategic Ensure business and fiscal acumen and responsibility to run the project P&L efficiently. Submit user stories and reusable project artifacts into repository. Drive overall project success and strategically evaluate its progress against predefined metrics and strategic objectives. Promote a culture of continuous improvement by identifying areas for improvement, implementing lessons learned, and sharing best practices. Support account growth by identifying opportunities and informing BU leadership. Pre - requisites Knowledge & Experience Experience of 9 to 12 years Experience and understanding of the Project Management framework, agile/scrum, waterfall and hybrid Experience of working on Insurance & Banking domain is preferred. Ability to lead and track multiple projects Proven leadership skills, able to lead and motivate the team Cost and risk management skills Excellent communication, interpersonal and negotiation skills Ability to make important decisions under pressure Must be open to learn and pick up process and other organizational methodologies for project execution and management. Must be open to travel and work across global time zones. Problem-solving skills Time management skills Friendly and approachable Show more Show less
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
bengaluru, karnataka, india
Remote
About Us: We are building a high performing Inside Sales team to drive growth and customer engagement. This team will play a critical role in expanding our customer base, enhancing digital outreach, and contributing to revenue generation. Role Overview We are seeking a highly motivated and digitally savvy Inside Sales/ Digital Sales resource to drive lead generation, client engagement, and revenue through remote channels. This role blends traditional inside sales with modern digital outreach, leveraging CRM tools, content-led engagement, virtual meetings, and data intelligence to convert sales opportunities. Key Responsibilities 1. Digital Sales Expertise: Utilize your Inside Sales experience and passion for virtual tools toidentify and close sales opportunities and address customer needs through digital channels Including: Identify, research, and engage prospective customers using tools like LinkedIn Sales Navigator, CRM, and digital databases. Understand customer needs and propose relevant financial products or solutions. Conduct virtual meetings, demos, and presentations using tools like MS Teams / Zoom. Regularly follow up with prospects to nurture interest and move them through the sales funnel. Maintain a healthy pipeline of qualified opportunities in CRM (Salesforce / HubSpot / equivalent). Align with the marketing team to run campaigns, webinars, and content-based outreach. 2. Sales Conversion: Drive revenue by converting leads into customers through persuasive communication and financial product knowledge. 3. Sales Operations & Reporting Maintain accurate records of all interactions in the CRM. Generate weekly/monthly reports on KPIs (calls, meetings, qualified leads, conversions). Meet or exceed targets for outreach, qualified leads, and sales revenue. Ideal Candidate Profile Qualifications & Experience Bachelor's degree in commerce, Business, Marketing, or related fields. 5+ yearsof experience in inside sales, digital sales, tele-sales, or lead generation roles (financial services & B2B preferred). Skills & Competencies Strong verbal and written communication skills. Comfort with CRM tools, LinkedIn, email automation, and digital communication platforms. Ability to research, personalize outreach, and build relationships remotely. Self-starter with a hunter mindset and ability to close the deal Nice to Have Sales Experience in financial services, FinTech, SaaS, industrial, or tech sales. Familiarity with sales automation tools and lead scoring methodologies. Why Join Us Be part of a dynamic, growth-focused sales team. Opportunity to work in a hybrid model. Exposure to cross-functional teams and global best practices. Competitive compensation + incentives for performance.
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
kochi, kerala
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity EY has developed global and regional self-help pursuit models to provide practitioners working on medium-to-low value deals with easy access to recent pursuit materials, helpdesk support and more. To aid the pursuit process, improve the quality of pursuit deliverables, and ultimately increase win rate, we are looking for Pursuit Self-help Coordinators who can collect and curate best practice pursuit content for the self-help portal, maintain the self-help portal to provide a great user experience, and provide navigation support and advice on pursuit leading practice including semi-complex helpdesk queries. Your key responsibilities - Manage requests for support related to content, tools, and best practice to successful resolution. - Connect with Subject Matter Resources from other parts of the firm to support more complex queries and requests. - Respond to basic and semi-complex pursuit queries related to EY including FAQs. - Manage the ongoing update of pursuit content in the Self-help library and ensure the user portal is up-to-date and aligns with the latest campaigns and priorities. - Execute the curation, tagging, and adaptation of materials contributed by SMRs. - Administration and maintenance of Self-help site, sanitizing and tagging of pursuit/proposal materials, archiving outdated materials. - Responsible for maintaining teamwork. - Coordinate support services, as required. Skills and attributes for success - Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Pursuit self-help Manager and/or Supervisor as and when required. - Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment. - Ability to analyze data and derive conclusions. - Demonstrate best work practices within the department and among other teams. - Exhibit innovative thinking and flexible approach while managing out-of-scope requests. - Demonstrates excellent customer support skills including telephone, MS Teams, and email support. To qualify for the role, you must have - Excellent written and oral communication skills in English. - Prior experience in pursuits/pre-sales/bid management, proposal development, knowledge and content management, project management. - Commitment to providing exceptional client service and highest quality support. - Expertise in MS Office, specifically in PowerPoint, Word, Excel, and Outlook. - Team player able to build collaborative relationships with peers and stakeholders. - Strong attention to detail. - Ability to work under pressure. - Ability to adapt to flexible engagement models, working hours, work environments, and locations. - Self-starter and fast learner able to work with minimal supervision. - Enquiring mindset and desire to continuously improve tools and processes. Ideally, you'll also have - SharePoint and PowerBI skills. - Marketing communications, editorial/proofreading skills. - Excellent project management and time management skills. Technologies and Tools - MS Teams. - PowerBI. - MS Office tools. - SharePoint and OneDrive. What we look for - 3-6 years experience in Bid Management/Pre-Sales/Knowledge and Content Management preferably in a professional services or similar organization. - Experience working in a cross-border, multi-cultural environment. - MBA Marketing/International Business preferred. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. - Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. - Success, as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way. - Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. - Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
bengaluru, karnataka, india
On-site
About ICE (Institution of Civil Engineers) The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. The role The Institution of Civil Engineers requires a full-time Membership Development Specialist based in India to deliver membership support and promote the benefits of ICE membership to non-members. The post-holder will work in conjunction with the ICE Membership Manager (Mid England, South Asia. Southeast Asia and Africa) to develop and deliver a coherent regional strategy for membership development, including co-ordinating the development and delivery of ICE training and services to individuals and companies within India. Duties and responsibilities Business development - development and marketing activities to progress and support aspirant members for the different routes to membership and ensuring effective delivery across the India Membership growth undertaking activities to promote and grow membership mainly within India. Membership Support providing advice and guidance to members and non-members in India when the need arises. Employer Support providing advice and guidance to employers on professional development Higher Education establishments developing links and projects to raise awareness of ICE membership and professional development Working closely with the ICE Membership Manager (Mid England, South Asia. South East Asia and Africa), existing Membership development officers (MDOs) , Membership Support Centre and Membership areas to ensure a consistency of approach Ensuring that ICE membership records are up to date What are we looking for Applicants must be educated to degree level or have equivalent experience of civil engineering and/or training and development. A professional qualified Civil Engineer (or a broad knowledge of Civil Engineering) would be desirable, though not essential. Previous business development experience would be advantageous. You will have previous exposure to liaising with a wide audience of people, along with the ability to engage and relate to senior members of the engineering and education professions. The ability to work alone and as part of a multi-functional team, while managing and planning a number of simultaneous tasks effectively is key to this role. The successful candidate will have excellent written and verbal communication skills and the ability to prepare and deliver presentations and workshops (both face to face and online using MS Teams). You will also be capable of public facing interactions on a personal and group basis. You must have a good working knowledge of MS Office applications. Experience working with databases is also useful, but not essential. There may be a need to work with volunteers outside normal office hours on an occasional basis. Candidates should be confident carrying out the majority of meetings using MS Teams, Candidates should also be willing to travel throughout India, on a regular basis. Role Specifications Qualifications Civil Engineering degree level qualification Experience 8-12 years of Business development experience. Recent and relevant experience of working with International Professional body of Engineers. Recent and relevant international exposure (UK business) Skills /Knowledge/Qualities Excellent verbal and inter-personal skills High level of written skills Outstanding presentation skills Analytical skills Ability to anticipate needs Outcome focused Strategic thinker Knowledge of UK professional organisations Key behavior competencies Commercial/business development experience and proven track record in delivering bids, proposals and presentations Ability to persuade and influence senior stakeholders and business leaders Negotiation skills and ability to close business deals in a challenging market Direct experience of working with Academic and Corporate sector, preferably gained in Higher Education College or University sectors. A strong working knowledge of the Infrastructure and Technical Training sector in India, and how the UK can best contribute to the sectors future A proven track record of engaging with a variety of organisations on a strategic level to secure favorable policy/commercial outcomes Fluent written and spoken English Understanding of the opportunities and challenges for Infrastructure sector in developing the market Ability to effectively manage a budget and deliver on strategic targets Demonstrates respect for equality of opportunity & diversity and works to actively promote an inclusive work environment & good working relationships amongst staff Willingness to relocate to Bangalore and to travel both domestic and International (if required) for ICE business An expert knowledge of the UK / International / Professional bodies and membership-based organisation within the Infrastructure sector. Excellent contacts at a senior level amongst the Infrastructure,skills and training sector in India Demonstrable experience in developing and managing projects Experience of business development roles, setting commercial objectives and working to challenging targets Applicants should submit a cover letter with their CV and send to [HIDDEN TEXT] Why and how does your experience equip you to carry out this role (about 150 words) What do you think are the most important day to day activities for an Membership development Manager (about 150 words) Show more Show less
Posted 2 weeks ago
1.0 - 4.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Should have performed Invoice Processing, Vendor Management, TnE, Reconciliations, query handling with good communication skillsRelevant experience of 1-4 years in Account Payable, preferably in Classifieds domain Good knowledge on account payable principle and concepts Contact with customers via email and MS Teams on a day-to-day basis. Act as Voice of the Customer internally to represent customer needs and wants. Strong experience working with Excel/Spreadsheets. Excellent verbal and written communication skills and is a fluent speaker/writer in English. To impart process training to all new joiners. Provide and accept on time feedback on process training and ensure timely corrective action. To clear the assist queue on a daily basis and provide feedback to team members. To act as mentor to the team To acquire new process knowledge and operate as a domain knowledge expert maintain exceptional cases database and process updates. To substitute Assistant Manager in their absence on the floor. To contribute to processing on need basis and ensure that targets in accordance with SOW are met. To work on process improvements and instigate sharing of best practices across the team. Ensure adherence to Company Policies and Procedures
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
vadodara, gujarat
On-site
You will have a strong working background in telephony, AudioCodes (SBC/ATA), MS TEAMS, and legacy Nortel PBX platforms. Managing multiple projects simultaneously requires excellent Project Management skills/experience. You must possess the following skills and knowledge: - Configuring SIP gateways (i.e. AudioCodes M800 to the M1000-M4000 models) according to technical specifications on features and functionality such as manipulation and routing rules. - Expert technical knowledge of TDM and IP Telephony systems components. Strong understanding of various protocols in the IP Telephony space. - Good working knowledge of data networking required for setting up IP telephony, specifically TCP/IP, SIP, RTP, SRTP, DHCP, DNS, AD/AAD, SQL, VLAN, and QoS. - Ability to create, read, interpret, communicate, and implement design specs (i.e. floorplans, cable routing, rack layout, As-Built docs, etc.). - Expert problem resolution, identification, and decision-making skills. - Strong communication skills, both oral and written. Ability to communicate strategies, methodology, and status to work group members, project team, and senior management. - Strong planning, organizing, and coordination skills. Able to understand the relationship of components. Anticipate and effectively deal with problems and roadblocks. Join us at Wipro and be part of the reinvention. We are transforming into a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek individuals inspired by reinvention, who are willing to evolve constantly - personally, professionally, and in skills. Our DNA is about change - as the world evolves, so do we. Be part of a purpose-driven business that empowers you to design your reinvention. Realize your ambitions at Wipro. Applications from people with disabilities are warmly welcomed.,
Posted 2 weeks ago
2.0 - 4.0 years
0 Lacs
bengaluru, karnataka, india
On-site
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.? Were looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in India. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operationsultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across India (both North & South). This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch. This role will be based in Bangalore (Madiwala lounge) and you should be willing to work in 24/7 rotational shifts & during weekends. About The Role Communicate with drivers and hosts via calls and messages for smooth operations. Track and manage operational issues through Salesforce tickets. Handle crisis situations swiftly to minimize impact. Coordinate with Operations, Customer Support, and Global teams for issue resolution. Collaborate via MS Teams and chat for seamless communication. Maintain discipline, flexibility, and teamwork in a fast-paced environment. About You Graduate in any discipline (mandatory) with 23 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background. Fluency in English (spoken and written) & Hindi is a must and knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam will be preferred. Proficient in handling email and phone-based support, with experience in ticketing tools like Salesforce is preferred. Basic knowledge of Excel or spreadsheet management for data tracking and reporting. Excellent communication and coordination skills to manage driver interactions and team collaboration effectively. Multitasker ,proactive ,calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership. Willingness to willing to work in 24/7 rotational shifts & during weekends. NOTE :- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don&apost meet 100% of the requirements, we still encourage you to apply. We want to hear from you!? What We Offer Opportunity to work in a rapidly scaling start-up . Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If youre looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! Show more Show less
Posted 2 weeks ago
4.0 - 5.0 years
5 - 8 Lacs
chennai
Work from Office
3-5 years of relevant experience Expertise in areas below: 1. Front end development framework (HTML/CSS/JS/JQuery, Angular 8 & Above, Bootstrap) 2. Back end development framework (Python with Django) 3. Database technology (MySQL) 4. Cloud platform (AWS) is added advantage 5. Others (Postman, Git or Bitbucket) Experience using design patterns such as (MVC,MVVM, RESTAPI, etc.) Experience using collaboration tools such as Jira, Trello, MS Teams, Figma Familiar with software development methodologies (Agile/Scrum/Kanban/XP/TDD/BDD) Excellent communication skills and experience working with stakeholders from diverse backgrounds and different locations Excellent collaboration skills and strong team player Curious and growth mindsets
Posted 2 weeks ago
9.0 - 14.0 years
25 - 40 Lacs
noida
Remote
Job Title: Information Technology - Program Manager I Location: Remote Job Description: Required Qualifications: Education:Bachelor's degree in a related field (e.g., Business, IT, Engineering). Program Management Tools:Proficiency in program management tools and software (e.g., Microsoft Project, SharePoint, MS Teams, Azure DevOps). Ability to leverage technology to enhance program management processes. Process Improvement: Drive continuous improvement in program management practices and methodologies. Technical Skills:Strong understanding of program and project management methodologies (e.g., PMI, MSP, Agile. Role Overview: As a Program Manager, you will be responsible for overseeing and coordinating multiple related initiatives, programs, and/or projects to ensure they align with the organization's strategic goals and the portfolio. This role will manage the program's scope, schedule, and budget, while ensuring successful delivery of program objectives. This role requires strong leadership, excellent organizational skills, and the ability to manage complex, cross-functional initiatives. Core Responsibilities: Program/Project Scope Management:Define and manage the program/project scope, objectives, and deliverables in alignment with organizational goals and leadership requirements. Ensure that all projects within the program are well-defined and have clear boundaries. Program/Project Planning:Develop and maintain a detailed program/project plan, including timelines, milestones, and resource allocation. Ensure that the plan is comprehensive and includes all necessary components for successful execution. Execution Oversight:Coordinate and oversee the execution of projects, ensuring they are completed on time and within budget. Provide guidance and support to project teams to ensure they stay on track and meet their objectives. Performance Monitoring:Establish and monitor program/project metrics according to the methodology used. Track progress against key performance indicators (KPIs) and take corrective actions as needed to ensure successful delivery. Risk Management:Identify, assess, and address any issues or risks that may impact delivery. Develop and implement risk mitigation strategies to minimize potential disruptions. Stakeholder Communication:Facilitate communication and collaboration among project teams, stakeholders, and senior leadership. Ensure that all parties are informed and engaged throughout the program lifecycle. Governance and Reporting:Ensure program governance processes are followed, including regular status updates and decision-making forums. Prepare and present program performance reports and dashboards for executive review. Continuous Improvement:Drive continuous improvement in program management practices and methodologies. Identify opportunities for process enhancements and implement best practices to increase efficiency and effectiveness. Resource Optimization:Optimize resource allocation across the program to maximize efficiency and effectiveness. Ensure that resources are used effectively and that any resource constraints are addressed promptly. Stakeholder Relationship Management:Manage stakeholder relationships, ensuring clear communication and alignment with business objectives. Build and maintain strong relationships with key stakeholders to ensure their support and engagement. Key Deliverables / Value Enabled: Comprehensive program/project plan with clearly defined objectives, timelines, and resource requirements. Comprehensive budget management plan that clearly identifies all financials tracked monthly. Regular program performance reports and dashboards for executive review. Effective resource allocation plans and capacity management strategies. Risk management plans and mitigation strategies for program-level risks. Documentation of program governance processes and decision-making criteria. Stakeholder engagement and communication plans to ensure alignment and transparency. Foster a culture of continuous improvement to enhance program management effectiveness. Required Qualifications: Process Improvement: Drive continuous improvement in program management practices and methodologies. Technical Skills:Strong understanding of program and project management methodologies (e.g., PMI, MSP, Agile). Program Planning:Expertise in developing and managing comprehensive program plans. Risk Management:Proficiency in identifying, assessing, and mitigating program risks. Budget Management:Strong skills in managing program budgets and financials. Change Management:Ability to manage and lead change within the program. Certifications:Relevant certifications in program and project management (e.g., PMP, PgMP, MSP). Education:Bachelor's degree in a related field (e.g., Business, IT, Engineering). Program Management Tools:Proficiency in program management tools and software (e.g., Microsoft Project, SharePoint, MS Teams, Azure DevOps). Ability to leverage technology to enhance program management processes. Preferred Skills: Team Collaboration:Strong team collaboration skills, with the ability to work effectively with cross-functional teams. Ability to foster a collaborative and inclusive team environment. Stakeholder Engagement:Excellent skills in managing and engaging stakeholders at all levels. Ability to build and maintain strong relationships with key stakeholders to ensure their support and engagement. Navigational Skills:Ability to navigate and influence in a complex, matrixed organization. Strong organizational and multitasking skills to manage multiple priorities effectively. Performance Monitoring:Ability to track and report on program performance metrics. Proficiency in using data to drive decision-making and improve program outcomes. Communication and Interpersonal Skills:Excellent communication and interpersonal skills, including leadership, conflict resolution, negotiation, and time management. Ability to effectively convey complex information to diverse audiences. Problem-Solving Abilities:Strong problem-solving abilities and a proactive approach to managing challenges. Ability to think critically and creatively to develop innovative solutions. Adaptability:Flexibility and adaptability to changing circumstances and priorities. Ability to thrive in a fast-paced, dynamic environment. Interested Candidate can apply : dsingh15@fcsltd.com
Posted 2 weeks ago
1.0 - 3.0 years
0 Lacs
pune, maharashtra, india
Remote
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning bold ideas courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company's business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT team focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, business intelligence and database administration support along with a reliable 24.7 uninterrupted high-quality technology support services. Technical Support Associate We are seeking an experienced professional to join us as a Technical Support Associate in our Pune, India office. What y ou'll do: Maintain IT assets through their complete lifecycle, ensuring accuracy and accountability at each stage Manage asset tracking tools such as CMDB and ServiceNow Handle IT hardware inventory including laptops, mobile devices, servers, routers, switches, and other data center equipment Utilize advanced Excel and MS Word skills to manage and track IT assets effectively leverage asset management and project management tools Perform forecasting, vendor verification, negotiation, purchasing, commissioning, inventory management, repair, replacement, and decommissioning/disposal of IT assets with a focus on cost-effectiveness and service quality Conduct internal and external IT inventory audits to ensure compliance and data accuracy Oversee IT asset management for remote and global office locations Operate effectively in high-demand and challenging operational environments Apply knowledge of ITIL processes for proper decommissioning and disposal of IT assets Work with ticketing tools such as ServiceNow for tracking and resolving asset-related requests Install and configure computer hardware, operating systems, and applications as required Provide installation and support for printers, video conferencing equipment, and Zoom hardware setups Manage and maintain effective relationships with external partners to ensure ongoing service delivery and customer satisfaction Provide support for Laptops, printers, and basic MS teams phone support Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools Technical Support tools / OS Imaging: VNC, VPN / SCCM Handling MS team's telephony related issues Troubleshooting domain connectivity and outlook related issues MacBook configuration, support Support for mobile devices - android and iOS, proficiency in MDM tool Installing and support for printers, VC equipment's, zoom equipment's, board room setup Web conferencing applications support - zoom, skype, WebEx, MS Teams Troubleshooting system and network problems and diagnosing and solving hardware or software faults Level 1 troubleshooting for LAN, wireless connectivity Supporting the roll-out of new applications and softwares Setting up new user accounts and profiles and dealing with password issues Handling File server and file share access and related issues Troubleshooting ZS Application related issues Provide support for data center maintenance activity Monitoring email alerts and work with other teams to solve the problems Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment's inventories Rapidly establishing a good working relationship with users, vendors, and other professionals What y ou'll bring: Bachelor's degree with 1+ years of experience A+ certification or Microsoft Certified Systems Administrator Eagerness to contribute in a team-oriented environment Ability to work methodically and analytically in a quantitative problem-solving environment Excellent leadership, communication and organizational skills Strong customer service skills Flexibility with work timings and shifts Excellent verbal and written communication skill Experience in weekend asset management activities and shipments Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At:
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
You will be providing administrative assistance to one or more first or second-level managers, a department, or office at Qualcomm India Private Limited. Your responsibilities will include researching, learning, and applying knowledge of industry standards in various administrative areas, including policies, guidelines, and procedures. You will be utilizing proficiency in various software such as Microsoft Office Suite (Outlook, Word, Excel, & PowerPoint) and shared file services (SharePoint, MS Teams, OneDrive, etc.) to offer effective and efficient support. Your assignments may vary in scope and be related to different functional areas. Minimum qualifications for this role include an Associate's degree or a High School diploma or equivalent with 2+ years of Administrative Assistant or related work experience. Preferred qualifications include at least 1 year of work experience in a role requiring interaction with senior leadership (e.g., Manager level and above). Your principal duties and responsibilities will involve providing assistance and support to first or second-level managers, a department, or an off-site office. You will research and learn departmental/company policies and procedures, manage basic calendar needs, prepare and proof correspondences, reports, spreadsheets, and presentations, and complete various office tasks. Additionally, you will coordinate basic domestic travel for a single traveler, answer internal and external emails, and schedule and coordinate various types of meetings. In this role, you will work under supervision, and your decision-making will impact your direct area of work and/or work group. Effective verbal and written communication skills are required to convey information, and basic negotiation, influence, and tact may be necessary. You will need to perform tasks that involve multiple steps, which can be executed in various orders, requiring planning, problem-solving, and prioritization to complete them effectively. Qualcomm is an equal opportunity employer committed to providing an accessible process for individuals with disabilities. Reasonable accommodations are available upon request to support individuals with disabilities during the hiring process. Qualcomm also expects its employees to adhere to all applicable policies and procedures, including security requirements regarding protection of company confidential information. Please note that Qualcomm's Careers Site is intended for individuals seeking employment at Qualcomm, and staffing and recruiting agencies are not authorized to use this site or submit profiles, applications, or resumes. Unsolicited submissions from agencies will not be accepted. For more information about this role, please contact Qualcomm Careers.,
Posted 2 weeks ago
1.0 - 3.0 years
0 Lacs
gurugram, haryana, india
On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: As a Learning & Development practitioner, you will play a pivotal role in helping us manage career development and deliver targeted learning activities, aligned with The PwC Professional model . In close cooperation with the competency team leaders, you will collaborate with our strong team of HC and Learning & Development professionals to help drive the knowledge agenda within PwC. Building on your expertise, you will help us drive our initiatives forward for maximum impact, professionalize our processes and offerings further to high quality and efficiency standards, and facilitate and enhance relationships. Responsibilities: Learning & Development Assess and analyze technical and professional development needs of the line of service / business unit/competency Design and deliver different learning interventions, both for classroom and virtual/blended formats, including Instructor Led and Online Partner with in-house and external facilitators to deliver learning solution bespoke to the learning needs Facilitate / deliver learning interventions Project Management Manage Learning project schedules and maintain quarterly/yearly training calendar in the Learning Management System Manage and analyze course and event details on our LMS and in the Training Catalog Plan and drive logistics of residential and virtual learning interventions Communication and Evaluation Help with communication and marketing activities of L&D function, e. g., creation of newsletters and presentations Maintain and further evolve L&D contents Assess effectiveness of activities through adequate analytics Develop communities of learning within the organization to accelerate and sustain the learning process Evaluate the efficiency and effectiveness of learning solutions and provides feedback to the respective stake holders Establish the Organizational Effectiveness and Change function and position it as a critical adjunct for achieving business goals. Mandatory skill sets: Proficiency in Data Handling (Power BI, PowerPoint, Excel; as well as familiarity with LMS) is must Preferred skill sets: Experience in instructional design, HR development and/or group facilitation, incl. virtual/online formats are desirable Sound knowledge of survey tools and online learning or virtual classroom technology (e.g., WebEx, MS Teams etc.) Years of experience required: 1-3 years Education qualification: Post graduation / Graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Data Handling Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Training, Communication, Content Curation, Content Strategy, Contract Management, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management, Group Facilitation, Inclusion, Instructional Design (ID) + 26 more Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date Show more Show less
Posted 2 weeks ago
0.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Good knowledge on account receivable principle and concepts Contact with customers via email and MS Teams on a day-to-day basis. Act as Voice of the Customer internally to represent customer needs and wants. Strong experience working with Excel/Spreadsheets. Excellent verbal and written communication skills and is a fluent speaker/writer in English. Provide and accept on time feedback on process training and ensure timely corrective action. To contribute to processing on need basis and ensure that targets in accordance with SOW are met Ensure adherence to Company Policies and Procedures
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
bengaluru, karnataka, india
Remote
Job Description We're AtkinsRalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors. News and information are available at or follow us on LinkedIn. Our teams take great pride in delivering some of the world's most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise. When it comes to work-life balance, AtkinsRalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a Disability Confident and Inclusive Employer. Responsibilities: AtkinsRalis, is one of the world's leading consultancies operating in the built and natural environment. You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. We offer unparalleled opportunities for talented individuals in search of a rewarding career both in India and around the world. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally. AtkinsRalis Global Technology Centre (GTC) is looking to appoint a Asst. Lead Designer (Civil) to join our team. This role will be based at our Atkins office in Gurugram, India. Job Duties: To work as part of Atkins BIM/CAD team under Canada delivery Team. To assist in delivering a range of projects relating to infrastructure utilities design and planning. To train new staffs in the team. Take new challenges and initiatives. Develop project deliverables, particularly drawings and reports in accordance with client , scope, budget and quality requirements. Knowledge of BIM Standards. Education And Experience: Graduate Engineers (Bachelor's degree) with 3 to 5 years of experience in BIM domain, or Diploma in Engineering with up to 7-10 years of relevant experience or ITI with over 10 ears of relevant experience in the BIM domain or duly qualified having exceptional work experience track record. Special Skills: Established proficiency in AutoCAD, AutoCAD Civil 3D and detailing experience involving work associated with Utilities projects. Extensive experience of detailing Dry and Wet infrastructure utilities. Capable of preparing complex drawings/models and supporting BIM coordinator/manager on medium/large projects for coordination/clash detection process. Awareness of Information Management and able to work as BIM coordinator/manager on small schemes/tasks. Awareness of engineering principles and design process, improving competency/efficiency in delivery of CAD/BIM models with growing awareness of engineering requirements. Prepare and manage engineering plans and project documents. Evaluate engineering alternatives and resolve technical issues. Plan, coordinate, and execute work in a safe, timely, cost effective and compliant manner. Research and follow jurisdictional requirements unique to each project. Determine scale and perform mathematical calculations that require knowledge of geometry, algebra, trigonometry, fractions, percentages, ratios and proportions. Follow BIM and CAD standards. Create feature lines and surfaces. Create, edit and label alignments, Civil 3D parcels, and corridors. Create, use and edit Civil 3D labels. Understand roadway design, including creating corridors, subassemblies, road FG, contour grading, and surface clean-up/manipulation through Tin/points. Use Civil 3D to design plan and profiles of utilities, including using and creating pipe networks, editing and changing parts and styles, catch basin sizing/spacing and minimum cover, manhole sizing/spacing, hydrant spacing, creating waterlines in profile with deflection and exaggeration, per jurisdictional requirements. Create, edit Ditches, Pond grading. Ability to adapt to different cultures and working environments to build rapport with customers. Experience of using written and spoken English within a business environment. OPTIONAL REQUIREMENTS Highly desirable experience includes engineering application experience, specifically: Knowledge of French Language Expertise in 3D modelling, reality capture, 4D and 5D simulations and data integrations Knowledge of a wide variety of authoring tools (i.e. Bentley, Esri, Revit) Proficient in additional Autodesk BIM Software: Revit, Navisworks. Skilled in ESRI ArcGIS ArcMap workflows Skilled in Bentley Software: MicroStation, Inroads, OpenRoads Experience implementing and administrating common data environments: Bentley ProjectWise, MS Teams, SharePoint, BIM360 What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Why work for AtkinsRalis We at AtkinsRalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions. Meeting Your Needs: To help you get the most out of life in and outside of work, we offer employees Total Reward. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need. Additional Information: We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. We care about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data. Link: Worker Type Contingent Worker Job Type Loan of Personnel
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The role involves providing support and facilitating the development and implementation of clinical/project/start-up management methodology standardization under the direction of Associate Manager level or higher. You will play a key role in driving continuous improvement and operational excellence across the organization. Your responsibilities will include supporting initiatives to enhance quality, efficiency, and user experience, as well as assisting in change management activities and departmental management. You will be expected to perform your duties with autonomy and sound judgment. This will involve managing central repositories such as SharePoint by posting items as requested, providing support for meetings including scheduling, agenda distribution, slide consolidation, meeting hosting, and recording posting. Additionally, you will assist in onboarding new staff to the company, providing support for DE initiatives and projects, managing logistical needs, preparing and delivering communications, coordinating and supporting training delivery, and managing functionally managed and Controlled Documents. To qualify for this position, you should have a University/College Degree (Life Science preferred) or certification in an allied health profession. Practical working experience within the clinical research industry may also be considered. You should have 2-4+ years of experience in drug development, pharmaceutical, or administrative positions, with knowledge of ICH-GCP guidelines and other applicable regulations. Strong organizational, time management, and customer service skills are essential, along with the ability to adapt to changing processes and work effectively in a virtual setting. Preferred qualifications include some clinical research experience. The physical demands of the role involve standard office and/or home office-based working conditions, and candidates should be willing to work in shifts if business demands require it. If you require accommodations or have questions about Equal Employment Opportunity, you can learn more about our EEO & Accommodations request process.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
lucknow, uttar pradesh
On-site
You should have 8-10+ years of hands-on experience in Cisco Call Manager, CUBE, Voice gateways, and Unity Connection, Session Manager Edition. You should also possess hands-on experience with Webex calling and Webex Contact Centre. It is important that you have experience in the design and implementation of Voice infrastructure. Additionally, you should have hands-on experience with Session Border Controllers such as AudioCodes, Ribbon/PSX, and Oracle, as well as expertise in SIP. Familiarity with Cisco C series and B series servers, along with Esxi 5.x, 6.x, 7.x, is required. A clear understanding of Telecom infrastructure protocols like ISDN and analog signaling is essential. Knowledge about UCCX historical & online reporting is also expected. Understanding of Microsoft Teams Enterprise Voice is necessary, and it would be beneficial to have hands-on experience with MS Teams. The following certifications are preferred: CCIE, MS Teams, Ribbon/AudioCodes/Oracle ACME. Key technologies you should be proficient in include CUCM, Cisco Unity Connection, CUBE, Microsoft Teams Enterprise Voice, Session Border Controllers AudioCodes, Sonus/Ribbon, Oracle, SIP, ISDN, SIP Troubleshooting, and basic understanding of Network LAN/WAN, routing, and switching. In addition to technical skills, you should have good communication skills and the ability to provide a single point of contact for the reporting and tracking of network voice problems. You should be capable of handling multiple stakeholders, taking responsibility, and being accountable for assigned projects.,
Posted 3 weeks ago
4.0 - 10.0 years
0 Lacs
haryana
On-site
You will be responsible for serving as a central point of contact for coordinating between different departments and units within the organization. Your key role will include facilitating the implementation of company-wide strategies and policies to ensure consistency and compliance. You will manage the scheduling of interdepartmental meetings, prepare agendas, and ensure follow-up on action items. Additionally, you will coordinate project timelines, resources, and information by liaising with project stakeholders. Monitoring the progress of multiple projects and providing timely updates to management will also be part of your responsibilities. Your role will involve developing and maintaining comprehensive documentation of processes and decisions and assisting in the preparation of reports and presentations for senior management. In terms of technical skills, you should have a good knowledge of SAP ERP system, MS Excel (Advance: Power Query), MS Word, PowerPoint, MS Teams, and Power BI. Excellent data management and analytical abilities are essential, along with past experience in a coordination or administrative role, preferably within a large organization. Strong organizational and planning skills, effective prioritization, as well as good verbal and written communication skills are required. Moreover, you should be adaptable to work in a fast-paced environment and adept at problem-solving and critical thinking. Your behavioral traits should include being a team player, having networking skills, and being proactive in taking initiatives. Key competencies for this role include data management, control function, policies and procedures, divisional strategy, coordination and facilitation, cross-functional collaboration, reporting and documentation, process improvement, and stakeholder management.,
Posted 3 weeks ago
10.0 - 15.0 years
0 Lacs
mumbai, maharashtra, india
On-site
BIM Coordinator Data Centres Location: Mumbai, India. Working from Thane office Job Status: Permanent Sector: Data Centres, part of Life Sciences & High-Tech Unit Salary: Competitive and negotiable Job Title: BIM Coordinator Requirements: Degree Qualified - BE or Diploma in Mechanical Engineering Advanced language ability, minimum English and Hindi (both written and spoken) Experience in working in a multinational and multicultural settings Typically, 10-15 years' experience in a similar role. Candidates from Consultancy industry. An HNC (Higher National Diploma) or HND (Higher National Certificate) in a subject related to construction, such as civil engineering. Experience in an AEC role (many employers are looking for at least 3 years' experience). Familiarity with the modelling process in BIM & BIM 360. ACC workflow, UK Standards. Excellent IT skills. Great verbal and written communication skills. Extensive knowledge of quality and document management processes. Knowledge of MS word, MS Teams, MS excel, AutoCAD, Revit, Navisworks & AutoCAD Plant 3D Shall have to travel & visit/ relocate at any site as per project requirement. Lead and Mentor the team of skilled engineers and designers. Ability to work to schedule (tight deadlines) and budgets Ability to prioritise own workload and that of their team. Ability to carry out problem solving Experience of being technical lead on projects Experience with power systems in Data Centers Familiarity with Indian engineering regulations. Familiarity with RIBA Plan of Work Very good proactive communicator Key Activities: BIM Coordination and daily management of BIM project data sets/workflows and project set ups Working experience in 3D modelling with the use of multiple software systems including Revit and Navisworks Support/lead the adoption of BIM tools and processes at the regional and project level Technical management of project BIM data sets Run weekly BIM training session with the team Demonstrating a solid understanding of BIM processes, standards and construction processes across all stages of the project lifecycle Extensive knowledge of BIM platforms and Coordination of models Manage supporting software for BIM for project Oversee the implementation of CAD and BIM on new projects Assist project team with setup/utilization of Navisworks as a design review/clash tool This role would be ideally suited to someone who is passionate about data centres and the data centre market, and who is versatile, personable and articulate. If you are looking for a new opportunity to further your Career, then please apply responding with a cover letter and CV. Show more Show less
Posted 3 weeks ago
4.0 - 7.0 years
8 - 15 Lacs
pune
Work from Office
IT experience investigation and solving INC. Google Drive, SharePoint, OneDrive, Documentum, xECM How systems work together, connecting AODocs with EDMS tools (DocuSign) Ensure security & compliance LO-L3 coordination & support Required Candidate profile Data & Document Controller (Google Drive/SharePoint) Archiving solutions (Google Vault, Microsoft Purview) AODocs, Google Workspace (Drive, Shared Drives) Certifications - ITIL, M365 GWS Admin
Posted 3 weeks ago
3.0 - 8.0 years
8 - 15 Lacs
pune
Work from Office
Document management & archiving tools Incident investigation & resolution SharePoint / Documentum / xECM / AODocs M365 & Google Workspace ecosystems DocuSign / e-sign Automation & Reporting (Power Automate, PowerShell, SQL, BI dashboards) Required Candidate profile Data & Document Controller (Google Drive/SharePoint) Archiving solutions (Google Vault, Microsoft Purview) AODocs, Google Workspace (Drive, Shared Drives) Certifications - ITIL, M365 GWS Admin
Posted 3 weeks ago
2.0 - 3.0 years
3 - 4 Lacs
ahmedabad
Work from Office
Key Responsibilities Provide technical support to customers via phone, email, and remote access tools. Understand customer issues, troubleshoot problems, and guide them towards effective solutions. Handle software installation, configuration, and deployment at client sites. Conduct end-user training sessions for customers (both online and on-site). Document issues, maintain support logs/CRM, and coordinate with the product/technical team for escalations. Travel across India (and occasionally outside India) for software implementation, training, and customer support visits. Collaborate closely with internal teams (development, sales) to enhance customer experience. Desired Skills & Qualifications Bachelors degree preferably in Computer Science / IT / Engineering (or equivalent). Minimum 3 years of experience in software support, implementation, or technical customer service. Good knowledge of Windows, MS SQL Server, Networking basics . Prior experience in enterprise software installation & training is an advantage. Excellent problem-solving and troubleshooting abilities. Strong verbal and written communication skills in English and Hindi. What We Offer Opportunity to work with large enterprises across India and abroad. Exposure to cutting-edge facility management and fenestration software solutions. A collaborative work culture with learning and growth opportunities. Travel allowance and benefits as per company policy.
Posted 3 weeks ago
2.0 - 4.0 years
10 - 15 Lacs
bengaluru
Work from Office
Job purpose / Impact on the Business: The Support Engineer will work as part of the Managed Services Team, providing a single first point of contact for Ayatas customers, for the resolution of incidents and the administration of service requests/minor enhancements. The job holder will be required to accurately assess diagnose and resolve issues ensuring a detailed description is supplied, within the ITIL incident toolsets. The aim of the Support Engineer is to resolve as many of these incidents as possible and to monitor, track, own the communication ref the resolution of incidents by development if required. Key accountabilities: Responsible for providing support for managed services in line with customer Service Level Agreements Provide a single point of contact for all customers, processing and coordinating timely responses to incidents and keeping customers appraised of progress to achieve incident resolution within agreed service levels. Incident tickets are monitored into the various Service Management toolsets (customers toolsets are also used) and liaise. With development if required to ensure that all incidents are resolved within SLA Maintain incident and alert tickets in the Service Management toolset with accurate information relating to actions taken, escalation and resolution. Escalate any incidents that can not be resolved by managed services to the appropriate team. Take ownership of the customer incident or request and see it through to resolution. Create a positive impression of the managed services by building a rapport with the customer, focussing on business needs, and delivering best possible customer service. Communicate customer updates in a positive and professional manner. Perform trouble shooting and incident resolution. Work with 3rd Party suppliers to resolve incidents. Play an active role in contributing to and maintain a knowledge base of technical documentation used by fellow team members or customer incident teams. Maintain and enhance the procedures, training documentation, knowledge. base and other supporting documentation to ensure that managed services is as self-sufficient as possible. Completion of Tasks and service requests Complete a successful hand over at the start of each day in the DOP so managed services support is aware of all things. Adhere to processes & policies (e.g., ITIL): Incident management, Problem management, Service Management toolsets, SLA management, performance reporting; responsible for ensuring consistent execution of processes, as applicable. Measures : - Engineer productivity Compliance with standard operating procedures Compliance with agreed escalation and communication processes Maintenance of a service knowledgebase End-user satisfaction / dissatisfaction ratings Improved incident resolution rates within the service desk Adherence to process, policy and procedure and defined support KPIs/ SLAs/OLAs Reduction in technical and customer escalations in relation to the incident management process Key interfaces (internal and external): The key people, functions, and organisations (internal and external) with whom any job holder would be expected to interact to carry out the role effectively. Our customers Projects/Development Support Manager Head of Managed Services Partners Skills and Capabilities Profile: Leadership / management / personal / technical skills and knowledge : - Proactive individual able to work in a fast-paced and constantly changing environment. Excellent and demonstrable interpersonal and communication skills, both verbally and written Customer focussed attitude with positive approach. Treats all customers with respect and courtesy. Excellent telephone manner, listening and empathy skills. The ability to tailor personal approach to deal with customers with different levels of understanding. Problem solving and diagnostic skills. Team player; works with and supports the rest of the team. Shares ideas and innovations Flexible and adaptable to change. Good knowledge of service management toolsets and best practice e.g.: Jira Service Management, Confluence, ADO, MS Teams, REVO Proven experience & understanding of Fluent OMS, Workflows Span of technical knowledge to encompass MS Windows, Networking, MS Office suite. Adherence to IT policies and processes to ensure consistent quality of service. Proven track record of least 1 2 years in Managed Services, Support Desk Awareness of ITIL4, ideally with Foundation certification
Posted 3 weeks ago
5.0 - 7.0 years
0 Lacs
hyderabad, telangana, india
On-site
Experience Required: Scrum Master Certification (CSM) required. Experience working with Data centric scrum teams or Data focused projects required. An understanding of cloud deployment pipelines, IaC workflows, and common cloud service dependencies, release management processes desired. An awareness of migration timelines, Infrastructure setups, data refresh cycles, and performance testing requirements also useful. Work is independent with frequent mentoring and collaborative in nature. Requires 5-7 years of Scrum Master experience. Experience with SAFe methodology a plus. Should have strong potential to learn and retain technical terminology and in translating basic technical terms to non-technical people. Demonstration of strong analytical skills preferred. Experience in the Financial Industry preferred. Knowledge Required: Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office intermediate user (MS Word, MS Excel, MS PowerPoint). Any prior experience with Agile PPM tools like Agile Central (Rally), Rally, SharePoint is highly desired. Familiarity and any associated certifications using the SAFe 2.5/4.0 methodology is highly attractive. Show more Show less
Posted 4 weeks ago
10.0 - 12.0 years
0 Lacs
pune, maharashtra, india
Remote
Entity: Production & Operations Job Family Group: Project Management Group Job Description: About Us bp Technical Solutions India (TSI) centre in Pune, aims to build on bps existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide. TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable, and lower emission energy, while continuously innovating how we work. About role : About Us At bp we deliver the energy the world needs today and for tomorrow. Developing new projects to support the bp strategy is critical to delivery of value to shareholders and thoughtfully support the energy transition. Projects include new energies such as hydrogen and biofuels as well as hydrocarbon developments critical to keep the world moving and enable the transition. Projects in bp is a dynamic, challenging and worldwide organisation taking on the most exciting projects ranging in size from $100m to multi $billions. We strive to do these even more safely, efficiently and predictably. Our projects team is now building worldclass capability in India as a new hub of Production and Operations (P&O) Projects India supporting both local and international projects. Role Synopsis: The Project Management Excellence team supports the project management leadership team to ensure predictable delivery of high value, competitive projects and to shape the future of the P&O Projects landscape. The PM Excellence team focuses on internal systems, process and tools to drive improvements with an aim to improve the performance of global energy projects. Project Engineer to support the Project Management Excellence team through: Improving ways of working within the projects organization and shaping the strategy for project management disciplines including project management, subsea project management, construction, commissioning, project controls, decommissioning, risk management, and project solutions Further developing the newly rolled out digital tools and act as a business facing representative. This role works with all levels of the P&O Projects organization to: share best practices, improve standardization, increasing simplification, integrate diverse perspectives, learn and try new ideas/technologies, reach across traditional department boundaries, drive efficiency gains and build deep and dynamic partnerships with other partners The purpose of this role, and the Project Management Excellence team, is to help shape the future of our business and add new value to bp by improving how we do what we do Responsibilities Support delivery of Project Management Leadership Team annual objectives including continuous improvement projects, process improvements, and digital tool discovery. Propose strategic continuous improvement projects to refine performance of the organization with input from various sources. Support the discovery, development, and implementation of key continuous improvement projects Develop strong relationships and collaborate with a wide range of disciplines/businesses to coordinate engagement meetings with key stakeholders. Lead work initiatives across subject areas, regional teams, and P&O entities to ensure robust solutions. Maintain strong connections with the operating base teams to ensure project management excellence initiatives address active needs Education Must have education requirements: Engineering degree from an accredited/chartered university in mechanical, electrical, chemical, or civil engineering Experience Experience and job requirements 12+ years Minimum years of relevant experience: A minimum of 10 years in the energy industry working on major projects in the areas of project management, construction management, commissioning management, or project controls Must Have Experiences/skills (To Be Hired With) Excellent prioritization skills to balance multiple tasks and initiatives with rigid schedules and multiple stakeholders Ability to understand the big picture and maintain progress on multiple projects without impacting the most important projects Excellent English oral and written communication skills with the ability to communicate and work with all levels of an international organization An inclusive and respectful attitude capable of building strong relationships, influencing and collaborating with others Strong people skills with the ability to connect and have strong connections with multi-disciplinary groups. Ability to seek input, guidance, and feedback across the organization with minimal coaching. Ability to work with complex, ambiguous and limited data. Knowledge of industry standards in Project Management (APM, PMI) Excellent skills with MS Office, MS Teams, and SharePoint Good to have experiences/skills (Can be trained for learning/on-the-job): International experience in energy projects Experience working in a complex organizational structure with multiple stakeholders and interested parties Project management chartership Experience with PowerBI and similar digital tools % travel requirements 15% - Some ad hoc business travel may be required. Why join bp At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation! Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Change control, Change control, Commissioning, Commissioning, start-up and handover, Conflict Management, Construction, Construction Engineering, Cost estimating and cost control (Inactive), Design development and delivery, Energy Industry, Frameworks and methodologies, Governance arrangements, Major Capital Projects, Major Projects, Microsoft Office, Microsoft Power Business Intelligence (BI), Microsoft SharePoint, Oil and Gas Industry, Performance management, Portfolio Management, Project and construction safety, Project Commissioning, Project Controls, Project execution planning, Project HSSE + 13 more Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Show more Show less
Posted 4 weeks ago
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