NorthBay is a growing travel agency dedicated to helping people discover the world with ease and comfort. We specialize in personalized travel experiences including domestic and international tours, hotel bookings, flight reservations, and holiday packages. Job SummaryWe are looking for enthusiastic and persuasive Tele Callers to join our customer service and sales team. As a Tele Caller, you will be the first point of contact with potential and existing customers, providing information about our travel packages and converting inquiries into bookings. Key ResponsibilitiesMake outbound calls to potential and existing customers to promote travel packages. Handle inbound inquiries, provide detailed information on tours, flights, and bookings. Follow up with leads via phone, email, or messaging apps. Maintain and update customer records in the CRM system. Achieve daily and monthly targets for calls and conversions. Coordinate with sales and operations teams to ensure customer satisfaction. Handle customer queries and resolve concerns in a polite and timely manner. RequirementsMinimum qualification: 10+2 or Graduation. Excellent communication skills in English and Hindi (additional languages are a plus). Pleasant and persuasive voice with a customer-friendly attitude. Basic computer knowledge and familiarity with MS Office and CRM systems. Prior experience in tele calling or sales (preferred but not mandatory). Ability to work in a fast-paced environment and meet targets. BenefitsAttractive salary + Incentives based on performance. On-the-job training in travel products and customer service. Opportunity to grow within a fast-expanding travel company. Positive and energetic work culture.
Telecaller – NorthBay Consultants We’re looking for a smart and enthusiastic Telecaller to join our team at NorthBay Consultants. We'd love to hear from you if you have great communication skills and a confident phone presence! Responsibilities: Call potential clients to promote our services Follow up on leads and maintain client records Handle queries and schedule appointments Requirements: Good spoken English & Hindi Basic computer knowledge Prior calling experience is a plus
Receptionist – NorthBay Consultants NorthBay Consultants is seeking a friendly and professional Receptionist to be the face of our office. If you’re organized, well-spoken, and enjoy helping people, we want you on our team! Responsibilities: Greet visitors and manage the front desk Handle calls, emails, and appointments Maintain office records and assist with admin tasks Requirements: Good communication skills (English & Hindi) Basic computer and MS Office knowledge Presentable and well-mannered personality
We’re seeking a highly organized and articulate Receptionist to be the face and voice of NorthBay. This role requires exceptional communication skills, a natural sense of hospitality, and the ability to multitask in a fast-paced environment. You'll be responsible for creating a welcoming atmosphere for clients, partners, and team members — in person and over the phone. 🎯 Key Responsibilities:Greet and assist visitors with a professional, courteous attitude Answer, screen, and forward incoming calls effectively Manage front desk operations, including visitor logs and meeting room scheduling Coordinate deliveries and incoming/outgoing mail Maintain a clean and professional reception area Provide administrative support to various departments as needed Act as the communication bridge between guests and internal teams 💡 What We’re Looking For:Excellent verbal and written communication skills A positive attitude and confident presence in all interactions Strong interpersonal skills and emotional intelligence Ability to stay calm and composed under pressure Proficiency with Microsoft Office (Word, Outlook) and phone/email systems Punctual, dependable, and detail-oriented
We are seeking a Visa & Travel Consultant with excellent communication and client-handling skills to join our team at NorthBay Consultants. The role involves guiding clients through the visa, tourist, and travel documentation process, ensuring smooth assistance, and providing accurate information in a professional manner. Key Responsibilities:Explain visa and travel processes clearly to clients (tourist, business, student, etc.). Guide customers in preparing the required documents and forms. Handle client queries over phone, email, and in-person meetings with confidence. Maintain strong knowledge of different countries’ visa requirements. Assist in preparing applications, checking documentation, and tracking progress. Provide personalized support and maintain a high level of customer satisfaction. Coordinate with internal teams and consulates/embassies where required. Keep updated with changing immigration rules and regulations. Requirements:Strong communication & interpersonal skills (English & regional language). Ability to explain processes in a simple, professional, and convincing manner. Prior experience in visa consultancy / travel industry preferred but not mandatory. Attention to detail and good organizational skills. Basic computer knowledge (MS Office, emails, CRM tools). Customer service mindset with a positive and solution-oriented approach. Benefits:Competitive salary with performance-based incentives. Training and career growth opportunities in the travel & visa consulting field. Supportive team environment with client-facing exposure.
We are looking for a Telecaller / Immigration Counselor to join our team. The ideal candidate will be responsible for handling client inquiries, providing accurate immigration guidance, and ensuring a smooth counseling experience for students, professionals, and families seeking visas and immigration services. Key ResponsibilitiesMake outbound calls to prospective clients and handle inbound queries related to immigration and visa services. Counsel clients regarding visa processes, documentation, and eligibility criteria for countries such as Canada, Australia, UK, USA, etc. Provide accurate information and guidance based on client profiles and requirements. Maintain records of client interactions, follow-ups, and conversion progress in CRM/lead management system. Assist clients with document preparation, form filling, and application submission. Stay updated with the latest immigration rules, policies, and procedures. Achieve monthly targets for lead conversion and client acquisition. Build and maintain professional relationships with clients, ensuring high customer satisfaction