MS Engineering Operations Director - IT4IT / IT Operating Model / IT Strategy - Consult

Role Overview: At PwC, you will be part of the managed services team focusing on providing outsourced solutions and support to clients across various functions. Your role will involve streamlining operations, reducing costs, and improving efficiency by managing key processes and functions on behalf of organizations. You will utilize your skills in project management, technology, and process optimization to deliver high-quality services to clients. Specifically, in managed service management and strategy, you will be responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around continuous improvement and optimizing managed services processes, tools, and services. Key Responsibilities: - Define and implement the IT4IT reference architecture - Drive IT operating model transformation aligned with business goals - Lead integration and governance of tools across Plan-Build-Run domains - Ensure interoperability between platforms (e.g., ServiceNow, Jira, AIOps) - Standardize and digitize key IT value streams (e.g., Strategy to Portfolio, Detect to Correct) - Implement a common data model across tools for real-time visibility - Define KPIs to monitor health of IT operations and delivery - Partner with CIO, CISO, IT Ops, and Application leaders to align execution - Ensure compliance with security, privacy, and enterprise architecture policies - Build and mentor a cross-functional team of IT architects, process owners, and toolchain leads Qualifications: - 15-20 years in IT strategy, enterprise architecture, or service management - Deep expertise in the IT4IT reference model (Open Group), ITSM, and DevOps - Hands-on experience with tools like ServiceNow, Jira, Azure DevOps, Dynatrace, Splunk, Apptio - Experience in IT operating model transformation or running IT as a business - Proven success in leading cross-functional teams and delivering measurable outcomes - Strong communication and stakeholder engagement skills Additional Company Details: At PwC, we value integrity, inclusion, and a commercial mindset as foundational to our success. We prioritize quality and aim to create a healthy working environment while maximizing client satisfaction. As part of our team, you will have the opportunity to shape client engagements, drive business growth, and mentor the next generation of leaders. Your role is crucial in inspiring others to follow the vision and contribute to continuous improvement within the managed services process.,