82 Ms Dynamics Jobs - Page 2

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Having good experience in IT service sales, IT solutions, or technology-related sales. Proven track record of successfully meeting or exceeding sales targets. Experience with MS Dynamics, ERP Solutions, DMS, DCM, cloud computing, and IT Infrastructure services is highly desirable. Excellent communication, negotiation, and presentation skills. Strong understanding of IT services, industry trends, and technology solutions. Ability to build relationships and communicate complex technical solutions to non-technical stakeholders. Proficient in CRM software and Microsoft Office Suite.

Role & responsibilities Position Overview: As an X++ Developer, you will be responsible for designing, developing, and maintaining customizations and enhancements to our enterprise applications built on the Microsoft Dynamics 365 platform. You will collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient X++ code. This role offers an exciting opportunity to work on challenging projects and contribute to the success of our software solutions in the Service Delivery team. Key Responsibilities: Develop, customize, and optimize X++ code to meet business requirements and project objectives. Design and implement modifications, extensions, and integrations to Our Customer product solution built on Microsoft Dynamics 365. Perform code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of developed solutions. Collaborate with business analysts, project managers, and other stakeholders to gather requirements, define technical specifications, and deliver solutions on time and within budget. Document technical designs, code, and configurations for future reference and knowledge sharing. Ability to shift focus quickly for shifting priorities and adapt to changing project requirements. Fast learner with the ability to quickly grasp new concepts, technologies, and business processes. Experience with Dual write for seamless integration between Microsoft Dynamics 365 Finance and Operations and Finance and CE/CS. Stay current with emerging technologies, best practices, and industry trends related to Microsoft Dynamics 365 and X++ development. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience (+5 years) as a software developer with a focus on X++ development for Microsoft Dynamics 365 Finance and Operations. Solid understanding of object-oriented programming concepts and design patterns. Proficiency in X++ programming language and development tools (Visual Studio, MorphX). Experience with Microsoft Dynamics 365 development tools (Data Entity, DIXF, AIF, etc.). Proven experience with SQL. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and collaboration skills with the ability to work effectively in a team environment. Proficiency in English is a key to succes in the organisation. Microsoft certifications (e.g., MB-300, MB-500) are a plus. Preferred candidate profile

Position Overview: We are looking for an experienced Dynamics 365 Developer with a strong background in Field Service Management (FSM) to join our growing team. The ideal candidate will have hands-on experience developing and customizing solutions in Microsoft Dynamics 365 Field Service, as well as experience in integrating these solutions with various back-end systems and third-party services. This role involves working on the customization of field service modules, developing custom plugins, workflows, and providing enhancements to meet business needs within the Field Service domain. Primary Skills: Dynamics CRM 365 (Field Service), C#, .Net Framework Required Skills: Customize and extend the Field Service Management (FSM) functionality within Dynamics 365, including the configuration of Work Orders, Service Agreements, Booking Orders and Scheduling and Dispatching features. Implement and configure service scheduling, resource scheduling, and mobile device integration to optimize field operations. Design, develop, and implement custom Plugins and Workflows to automate field service processes and integrate with other systems and tools. Create custom actions and custom workflow steps to handle complex logic and automate business rules within Dynamics 365 Field Service. Develop solutions for integrating IoT devices (Internet of Things) into Dynamics 365 for real-time data tracking, remote diagnostics, and predictive maintenance features is a plus. Support and enhance Dynamics 365 Field Service Mobile app, optimizing it for field technicians. Integrate with PowerApps to build custom mobile apps or field solutions for technicians. Solid experience working with Dynamics 365 Field Service (FSM) module, including configuration and customization of entities, workflows, scheduling, work orders, and service agreements. Knowledge on the complete Work Order life cycle in Field Service module. Experience with Field Service Scheduling, Resource Scheduling Optimization (RSO) and mobile solutions for technicians. Familiarity with Internet of Things (IoT) technologies and how they can be integrated into Dynamics 365 Field Service for predictive maintenance, remote diagnostics, and real-time data collection. Experience in developing Azure functions and Azure Logic Apps. Experience in developing Reports within Dynamics CRM. Microsoft certifications in DynamicsCRM (Field Service) and PowerApps is a plus.

You are a skilled SAP Concur Consultant with hands-on experience in implementing, configuring, and supporting SAP Concur Expense, Travel, Request, and Invoice modules. Your role involves working closely with clients to understand their business requirements, designing solutions, and ensuring seamless integration with ERP systems. Strong functional expertise, problem-solving skills, and the ability to work in a dynamic on-site environment are essential for this position. Your responsibilities include the following key areas: Implementation & Configuration: - Configuring and deploying SAP Concur modules based on client requirements. - Setting up expense policies, audit rules, VAT/GST configurations, travel policies, and approval workflows. - Integrating Concur with upstream/downstream systems using various methods. Support & Troubleshooting: - Providing post-implementation support, resolving configuration issues, and addressing user queries. - Monitoring interfaces, triaging defects, and collaborating with technical teams for fixes. - Ensuring compliance with ITIL processes. Client Collaboration: - Conducting fit-gap analysis, workshops, and training sessions for end-users. - Translating business needs into Concur configurations while safeguarding interdependencies between modules. Documentation & Testing: - Preparing functional specifications, test scripts, and training materials. - Performing unit testing, SIT, UAT, and supporting hyper-care phases. Project Management: - Assisting in project planning, timeline adherence, and status reporting. - Working with cross-functional teams to align Concur solutions with business processes. You should have 2-8 years of experience in SAP Concur implementations/support, with exposure to Expense, Travel, and Request modules. Additionally, hands-on experience with Concur configuration, Cognos Reporting, and integrations is required. Basic knowledge of ABAP debugging is preferred. Familiarity with ITIL/Agile methodologies is beneficial. Certifications such as CIP (Certified Implementation Partner) for Concur and relevant certifications in SAP Concur, Scrum, or RPA (e.g., Blue Prism) are advantageous. Strong communication, client-facing, and problem-solving abilities are necessary for this role. You should also have the ability to work independently and in geographically dispersed teams.,

As a Functional Consultant in the IT Services & Consulting industry, you will be responsible for handling end-to-end tasks related to project scoping, analysis, design, functional documentation, configuration, testing, training, and go-live support. Your role will involve providing customer service and delivery in alignment with customer guidelines and requirements. You will engage with customers" top management to understand their expectations and requirements for the product. Additionally, you will support pre-sales activities by conducting product demos and collaborating with the technical team to implement Dynamics 365 Business Central solutions. Your experience in implementation, support, upgrade, and integration projects will be crucial in this role. To be eligible for this position, you should have extensive experience in the Manufacturing domain and a minimum of 5 years of experience in MS Navision+ Business Central. Hands-on functional consulting involvement in the implementation of Dynamics 365 Business Central/Dynamics NAV is required. Knowledge in various BC/NAV functional modules such as Sales, Purchase, Finance, Inventory, Warehouse Management, Manufacturing, Jobs, and Service Management is essential. Additionally, familiarity with Power Platform products (Power BI, Power Apps, Power Automate) from a functional standpoint is preferred. Your ability to document requirements effectively and offer optimal solutions to clients will be a key aspect of your role. Key Skills: - Navision - Dynamics Navision - MS Dynamics - Warehousing - Distribution - Business Central - Supply Chain Management (SCM) - Consultant Logistics If you meet the eligibility criteria and possess the necessary skills and experience, we invite you to explore this opportunity as a Functional Consultant in our Consulting department on a full-time, permanent basis.,

You are a skilled MSD Dynamic CRM developer with experience in MS Dynamics configuration and customizations. You have a proficiency in JavaScript, C#.NET, and ASP.NET for website development, along with a strong understanding of Object-Oriented Programming principles. Your experience includes working with plugins, custom workflows, and actions in MSD Development, as well as creating Canvas and Model-driven apps for app development. In addition, you have knowledge of Power Automate/Flows for automation, proficiency in jQuery and React for frontend technologies, and experience with reporting tools such as SSIS, SSRS, Power BI, or any other reporting tool. Your expertise extends to SQL Server and database management, along with experience in UI Controls like PCF Controls and Fluid framework. Familiarity with Azure functions, logic apps, and other Azure services is a plus, and you have the ability to integrate MS Dynamics with other systems. Understanding MSD security practices and experience with CoPilot are desirable qualities. Good communication and problem-solving skills will help you excel in this role. If you have 5+ years of experience, possess the required skills, and are ready to start immediately or within 30 days, we encourage you to share your resume at sushree.wroots@gmail.com.,

You are a skilled and detail-oriented Business Systems Analyst (BSA) with hands-on experience in Microsoft Dynamics 365 Finance & Operations (F&O), specifically focused on Core Financials modules. Your role is critical in bridging the gap between finance teams and technical teams to implement, enhance, and support financial processes within D365 F&O. Your responsibilities include gathering, analyzing, and documenting business requirements for financial processes across GL, AR, AP, FA, and budgeting modules. You will collaborate with finance stakeholders to understand current processes and identify gaps/improvement opportunities. Your role also involves translating business requirements into functional specifications for D365 F&O and leading or supporting the design, configuration, testing, and deployment of D365 F&O core financials functionality. Additionally, you will support ongoing operations by troubleshooting financial module issues, coordinating with technical teams, facilitating user acceptance testing (UAT), and providing end-user training and documentation. Working with project managers, developers, and QA teams to ensure successful delivery of financial solutions is also part of your responsibilities. You will maintain documentation of business processes, configurations, and system changes. To qualify for this role, you should have a Bachelor's degree in finance, Accounting, Information Systems, or related field, along with 6-10 years of experience as a BSA or Functional Consultant with financial ERP systems. You should have 2+ years of hands-on experience with D365 F&O Financial modules and a strong understanding of financial processes (GL, AR, AP, FA, budgeting). Experience in creating functional design documents and process flows is essential. Excellent communication, analytical, and problem-solving skills are also required. Preferred qualifications include Microsoft Dynamics 365 F&O certifications (Finance-related), experience with integrations, Power Platform, or data migration tools (e.g., Data Management Framework), experience working in Agile or hybrid project delivery methodologies, knowledge of IFRS, GAAP, or other accounting standards, and experience in industries like manufacturing, retail, or professional services. Your proficiency in MS Dynamics will be a key asset in this role.,

About The Role The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice:GN SONG Platforms MS Dynamics CRM (Customer Service) IAreas of Work:Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Sales module | Level: Consultant | Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:5-6 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration:Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration:Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team:to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements:Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools:Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution:Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills:Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations:Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification:Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Qualification Your experience counts! Minimum 5-6 years experience working on a CRM platform (Preferably Microsoft Dynamics 365 / Nice to have exposure to Salesforce CRM) / Digital transformation / Experience design / Business analysis including understanding of Customer Service, Marketing or Sales as a function. Good to have MS CRM Technical experience also. Good to have Salesforce CRM experience. Must have Certification MS Dynamics 365 CRM Customer Service, Marketing & Sales. Must have worked on Proposals and contributed to business development work and must have experience in Sales Pitches and presales activities. Good to have managed small teams and support the growth of new offering and capability. Mkust have worked as Product Owner in implementation projects for MS Dynamics 365 Customer Service, Marketing & Sales transformational project. Must have worked in implementation of Case management, Routing, Entitlements, SLA, Knowledge Management (Full Customer Service Life Cycle), Marketing Campaigns, designing Customer Journeys, social media channel marketing, Lead to Quote, etc in MS Dynamics 365 Customer Service, Marketing and Sales platforms Must have experience in defining user stories, refining them in Jira/Dev Ops to make them ready for development team. Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-4 CRM transformation program both in onsite and offsite client facing roles, and MBA is preferred Good to have experience in North America/Canadian projects Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization .

Min : 3 Years Exp of Integration Experience in MS Dynamics 365 F&O Mandatory Skills - Dynamics AX - D-365 F&O , Azure logic Apps, X++ Location - Gurgaon janvi.miracle@gmail.com 8899767914

As a Product Owner and Analyst within the Product & Platform Engineering team at our Management Consulting firm, you will play a key role in driving new ideas, products, and services to market. Your contributions will help unlock growth opportunities for clients globally and contribute to building a better world. Your responsibilities will include: Product Management: - Collaborating with clients to develop and launch end-to-end product strategies that align with business goals and enhance customer experiences. - Working cross-functionally to execute platform strategies efficiently and effectively, leveraging skills in software development, cloud enablement, and platform design. - Taking a hands-on approach to delivering new products, analyzing data, and identifying areas for improvement to drive positive business impact. Enterprise Agility: - Serving as an Agile Coach to drive project delivery in an agile manner, focusing on transformative strategic value and business growth. - Designing strategies for Agile adoption across domains or enterprises, promoting collaboration, predictability, and transparency. - Educating and training teams on Agile methodologies, tools, and frameworks to foster a culture of experimentation and innovation. Agile Tooling: - Providing guidance on Agile tool selection, configuration, and adoption to meet client-specific needs. - Enabling the tooling aspects of setting up an agile organization or software delivery, supporting efficient and transparent team collaboration. - Maximizing business value through the application of lean-agile mindsets and tailored frameworks. Value Engineering: - Collaborating with stakeholders to translate business objectives into outcomes, create technology roadmaps, and guide solution delivery. - Scaling new technologies to drive business benefits and monitor the value delivered. - Supporting market analysis, strategic roadmaps, and product strategy through data-driven decision-making. Skills and Qualifications: - 2+ years of experience in technology product management, software engineering, and solution design. - Strong understanding of Agile and Lean practices such as Scrum, Kanban, and Continuous Integration & Delivery. - Ability to communicate complex problems and solutions clearly and logically. - Excellent interpersonal, leadership, and client handling skills. - Proficiency in data analysis and reporting. - MBA preferred. - Prior experience as an Agile Coach or Scrum Master with knowledge of DevOps. - Certifications in Agile methodologies and product management will be an added advantage. Your experience and expertise will be instrumental in driving impactful engagement programs, fostering innovation, and delivering value to our clients. Join us in shaping the future of Product & Platform Engineering within the consulting industry.,

As a Business Analyst at EY, you will play a vital role in leading the analysis, documentation, and management of business requirements throughout project lifecycles. Your responsibilities will include evaluating business processes, anticipating requirements, and implementing solutions to drive informed decision-making processes. You will also mentor and guide junior Business Analysts in their duties and professional development. Your key responsibilities will involve understanding customer business requirements, analyzing complex data sets to identify trends, designing and implementing reporting solutions using Power Bi, and acting as a liaison between business and technical teams to drive business-relevant solutions. Additionally, you will lead cross-functional business process re-engineering teams, support organizational transformation goals, and collaborate closely with stakeholders at all levels of the organization. To excel in this role, you must possess technical expertise, business acumen in sectors like Pharmaceutical, Healthcare, or Life Sciences, and proficiency in Power BI and Agile Software Development methodologies. Leadership qualities, decision-making skills, autonomy, innovation mindset, and the ability to navigate complexity will be crucial for success. You should also hold a Bachelor's degree in engineering, business administration, or a related field, with at least 6 years of experience in business analysis, GXP, regulatory compliance, and project management. In addition to essential skillsets, desired qualifications include global working environment experience. Travel may be required for regional and global meetings. By joining EY, you will contribute to building a better working world by leveraging data, technology, and collaboration to drive long-term value for clients, people, and society.,

We're looking for a skilled MS Dynamics 365 CE Technical Consultant with strong expertise in the Field Service module. Based in Noida, Uttar Pradesh, India, you'll be responsible for designing, developing, and implementing D365 Field Service solutions. (International Travel may be required) Key Responsibilities: Design and build technical solutions for Field Service, including customizations, configurations, and integrations (C#, JavaScript, Power Platform). Deep understanding and hands-on work with all aspects of the Field Service module (Work Orders, Scheduling, Assets, Mobile App, etc.). Troubleshoot issues, document solutions, and ensure best practices. Required Skills: Minimum 5 years D365 CE Technical Consultant experience, with 4 years specifically in Field Service. Proficiency in C#, JavaScript, .NET, D365 SDK, and Power Platform (Power Apps, Power Automate, Dataverse). Strong problem-solving and communication skills. Relevant Microsoft certifications are a plus.

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel self-service/IVR and Omni-Channel Routing Ige/PureCloud suite. Hands-on experience on Voice and Non-Voice (SMS, Email, Chat, etc.) applications solutioning using Genesys Cloud Architect. Experience in Genesys Infrastructure including QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification. A Bachelor's Degree or equivalent in Computer Science, MIS, Engineering, or a directly related field is required, with a Master's Degree preferred. Ability to effectively communicate in both technical and business terms. Hands-on extensive experience in Genesys, Genesys Cloud platform. Ability to multitask, meet tight deadlines, shift and adjust work effort based on critical priorities and SLAs. Experience with Voice/Chat Bot technologies such as Genesys, Google DF, Lex, Nuance, etc. Generative AI experience is a plus. Key Skills required for this role include Genesys PureCloud, PureCloud BYOC Cloud, Genesys tools, Google Dialog, Voice Bots, QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification, and Generative AI. Location for this position is CHN. The minimum required experience is 6 years. The contact person for this role is RMG, and the email ID is RMG@SERVION.COM.,

Position Overview: We are seeking a skilled and motivated D365 CRM & Power Platform Developer/Senior Developer to join our dynamic technology team. In this role, you will be responsible for designing, developing, and implementing customer relationship management (CRM) and business process automation solutions using Microsoft Dynamics 365 CRM and Power Platform. As a developer, you will play a critical role in building innovative solutions that enhance our organization's digital capabilities and drive efficiency. Responsibilities: Collaborate closely with business analysts, architect/team lead understand business requirement and implementing the same. Build D365 CRM and Power Platform solutions, including customizations, configurations, workflows, plugins, custom connectors, Power Apps( canvas app and model-driven app). Hands on exposure on client side scripting ( JS/TS) Implement business logic, data integrations, and automation processes to optimize customer engagement and streamline business workflows. Create, test, and deploy Power Automate flows to automate repetitive tasks, integrate systems, and improve overall process efficiency. Develop and customize reports and dashboards using Power BI to provide valuable insights and support data-driven decision-making. Ensure adherence to coding standards and best practices. Participate in the full software development lifecycle, from requirements analysis and design to testing, deployment, and ongoing support. Stay up-to-date with the latest developments in D365 CRM and Power Platform technologies, evaluate new features, and recommend innovative solutions. Skill: Proven experience (3 - 10 years) in developing solutions using Microsoft Dynamics 365 CRM and Power Platform. Strong proficiency in D365 CRM customization (Plugin & Action) and configuration, including experience with Power Apps (Canvas and Model Driven), Power Automate Familiarity with JavaScript/TypeScript, C#, and .NET development for extending D365 CRM and Power Platform functionalities. Experience with Agile methodologies leveraging Azure DevOps and version control systems is desirable. Excellent problem-solving skills and attention to detail. Strong communication skills, both written and verbal. Microsoft certifications in Dynamics 365 and Power Platform. Nice to have Familiarity with Azure services and cloud-based architectures is beneficial. Knowledge of data modeling, system architecture, and integration patterns. Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage

What youll do: Collaborate with a team of talented engineers, product managers, quality analysts to design technical solutions and build new features and enhancements to Park Place products. Collaborate with business analysts, product owners, project managers, and vendors/consultants to develop solutions aligned with specific business objectives. Understand business requirements and designs, translating them into technical requirements to deliver high-quality solutions. Develop solutions within defined timeframes and quality standards, including building D365 F&O forms, screens, views, workflows, and reports. Customize business logic using client-side scripting and plug-ins as necessary. Create integrations between D365 F&O and other enterprise systems. Demonstrate proficiency in programming fundamentals and best practices such as SOLID principles, Object-Oriented design, DRY, and Domain Driven Design. Design, build, and maintain high-performing, reusable, and reliable code. Conduct code reviews to ensure adherence to patterns and standards within the code base. Participate in all phases of SDLC, including design, development, testing, documentation, and support. Influence programming patterns and standards to enhance developer productivity and code quality on the D365 F&O platform. Collaborate with QA Analysts and Test Engineers to ensure proper tests are designed to meet acceptance criteria and produce high-quality products. Promote collaboration, knowledge-sharing, and continuous learning within the team while following established team processes. Assist in supporting, troubleshooting, and resolving production issues, including direct interactions with internal and/or external customers as required. Undertake additional responsibilities as assigned. What were looking for: 5+ years of hands-on development experience with Dynamics 365 F&O product family. Proficiency in X++ development language. Solid skills in .Net Framework/Core, C#, and Web API/REST for building robust solutions. Experience with front-end technologies including JavaScript, HTML5, CSS3, jQuery, and XML. Strong understanding of source code management concepts such as branching, merging, pull requests, and conflict resolution using Azure DevOps. Strong problem-solving and analytical skills, with the ability to debug complex issues and propose effective solutions. Excellent interpersonal, communication and cross-team collaboration skills with the ability to clearly articulate dependencies, timelines etc. and set expectations with other stakeholders. Bonus Points Relevant certifications in Dynamics 365. Experience working with SQL Server, SSIS, SSRS, Power BI Experience working with Azure Functions Contributions to projects on GitHub, developer communities like Stack Overflow, Microsoft Q&A, published blog posts etc. Experience working in a global environment involving multiple development teams across various time zones.

We are seeking an experienced Data Architect to join our team , working with our UAE-based client. The ideal candidate should have 8-12 years of hands-on experience in data architecture, with at least 4 years in architectural design and integration. Strong expertise in MS Dynamics and data lake architecture is required, along with proficiency in ETL, data modeling, data integration, and data quality assurance. The candidate should have a strong problem-solving mindset, the ability to handle architectural issues, and experience in troubleshooting. They should also be a proactive contributor and a team player with a flexible attitude. The role requires immediate availability and the ability to work as per UAE timings. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

- 5 + years' experience in MS Dynamics CRM - Experience working as Sr D365 Developer for at least two complete CRM implementation. - Good experience working on Power Apps and Power Automate. - Good experience integrating with external systems using Azure APIM or similar middleware. - Good experience creating Web Api, invoking Web Api for integrating with various external and internal systems. - Experience working on SSRS/Power BI reports and dashboards. - Good hands on experience working on Service modules. - Advising on best practices for CRM development or integration processes. - Experience in Managing client communication and delegating tasks and responsibilities to appropriate personnel, including managing client expectations, foreseeing risks and reporting them - Writing Technical specifications. - Experience with source control management systems and continuous integration/deployment Environments - Estimating the Change requests - Internally motivated, able to work proficiently both independently and in a team environment - Proven communication skills with both internal team members and external business stakeholders - Strong initiative to find ways to improve solutions, systems, and processes - Lead the team by giving the required technical and functional knowledge - Demonstrate Customer Focus, active listening and consultative approach - Coach, mentor, motivate and supervise team members - Strong analytical skills with excellent problem solving abilities. - Should have good communication, leadership and team handling skills Desired Skills: - Experience in Health Domain - Certifications in MS Dynamics & Power platform. - Experience with Continuous Integration Tools and Techniques - Out of box thinking is anticipated.

Role Overview : We are seeking a highly skilled and experienced Senior Data Architect to join our team on a contract basis. This role will be pivotal in designing and implementing robust data architectures, ensuring data governance, and driving data-driven insights. The ideal candidate will possess deep expertise in MS Dynamics, data lake architecture, ETL processes, data modeling, and data integration. You will collaborate closely with stakeholders to understand their data needs and translate them into scalable and efficient solutions. Responsibilities : Data Architecture Design and Development: - Design and implement comprehensive data architectures, including data lakes, data warehouses, and data integration strategies. - Develop and maintain conceptual, logical, and physical data models. - Define and enforce data standards, policies, and procedures. - Evaluate and select appropriate data technologies and tools. - Ensure scalability, performance, and security of data architectures. - MS Dynamics and Data Lake Integration : - Lead the integration of MS Dynamics with data lake environments. - Design and implement data pipelines for efficient data movement between systems. - Troubleshoot and resolve integration issues. - Optimize data flow and performance within the integrated environment. ETL and Data Integration : - Design, develop, and implement ETL processes for data extraction, transformation, and loading. - Ensure data quality and consistency throughout the integration process. - Develop and maintain data integration documentation. - Implement data validation and error handling mechanisms. Data Modeling and Data Governance : - Develop and maintain data models that align with business requirements. - Implement and enforce data governance policies and procedures. - Ensure data security and compliance with relevant regulations. - Establish and maintain data dictionaries and metadata repositories. Issue Resolution and Troubleshooting : - Proactively identify and resolve architectural issues. - Conduct root cause analysis and implement corrective actions. - Provide technical guidance and support to development teams. - Communicate issues and risks proactively. Collaboration and Communication : - Collaborate with stakeholders to understand data requirements and translate them into technical solutions. - Communicate effectively with technical and non-technical audiences. - Participate in design reviews and code reviews. - Work as good single contributor and good team player. Qualifications : Experience : - 8-12 years of hands-on experience in data architecture and related fields. - Minimum 4 years of experience in architectural design and integration. - Experience working with cloud based data solutions. Technical Skills : - Strong expertise in MS Dynamics and data lake architecture. - Proficiency in ETL tools and techniques (e.g., Azure Data Factory, SSIS, etc.). - Expertise in data modeling techniques (e.g., dimensional modeling, relational modeling). - Strong understanding of data warehousing concepts and best practices. - Proficiency in SQL and other data query languages. - Experience with data quality assurance and data governance. - Experience with cloud platforms such as Azure or AWS. Soft Skills : - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Flexible and adaptable to changing priorities. - Proactive and self-motivated. - Ability to deal with ambiguity. - Open to continuous learning. - Self-confident and humble. - Intelligent, rigorous thinker who can operate successfully amongst bright people.

Role Overview : We are seeking a highly skilled and experienced Senior Data Architect to join our team on a contract basis. This role will be pivotal in designing and implementing robust data architectures, ensuring data governance, and driving data-driven insights. The ideal candidate will possess deep expertise in MS Dynamics, data lake architecture, ETL processes, data modeling, and data integration. You will collaborate closely with stakeholders to understand their data needs and translate them into scalable and efficient solutions. Responsibilities : Data Architecture Design and Development: - Design and implement comprehensive data architectures, including data lakes, data warehouses, and data integration strategies. - Develop and maintain conceptual, logical, and physical data models. - Define and enforce data standards, policies, and procedures. - Evaluate and select appropriate data technologies and tools. - Ensure scalability, performance, and security of data architectures. - MS Dynamics and Data Lake Integration : - Lead the integration of MS Dynamics with data lake environments. - Design and implement data pipelines for efficient data movement between systems. - Troubleshoot and resolve integration issues. - Optimize data flow and performance within the integrated environment. ETL and Data Integration : - Design, develop, and implement ETL processes for data extraction, transformation, and loading. - Ensure data quality and consistency throughout the integration process. - Develop and maintain data integration documentation. - Implement data validation and error handling mechanisms. Data Modeling and Data Governance : - Develop and maintain data models that align with business requirements. - Implement and enforce data governance policies and procedures. - Ensure data security and compliance with relevant regulations. - Establish and maintain data dictionaries and metadata repositories. Issue Resolution and Troubleshooting : - Proactively identify and resolve architectural issues. - Conduct root cause analysis and implement corrective actions. - Provide technical guidance and support to development teams. - Communicate issues and risks proactively. Collaboration and Communication : - Collaborate with stakeholders to understand data requirements and translate them into technical solutions. - Communicate effectively with technical and non-technical audiences. - Participate in design reviews and code reviews. - Work as good single contributor and good team player. Qualifications : Experience : - 8-12 years of hands-on experience in data architecture and related fields. - Minimum 4 years of experience in architectural design and integration. - Experience working with cloud based data solutions. Technical Skills : - Strong expertise in MS Dynamics and data lake architecture. - Proficiency in ETL tools and techniques (e.g., Azure Data Factory, SSIS, etc.). - Expertise in data modeling techniques (e.g., dimensional modeling, relational modeling). - Strong understanding of data warehousing concepts and best practices. - Proficiency in SQL and other data query languages. - Experience with data quality assurance and data governance. - Experience with cloud platforms such as Azure or AWS. Soft Skills : - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Flexible and adaptable to changing priorities. - Proactive and self-motivated. - Ability to deal with ambiguity. - Open to continuous learning. - Self-confident and humble. - Intelligent, rigorous thinker who can operate successfully amongst bright people.

Role Description This is a contract Senior MS Dynamics CRM role located in Bengaluru, Chennai, Pune, Mumbai, MO. The Senior MS Dynamics CRM will be responsible for day-to-day tasks involving analytical skills, communication, sales, customer relationship management (CRM), and project management on-site at Emperen Technologies. Qualifications : - 5 + year's experience in MS Dynamics CRM - Experience working as Sr D365 Developer for at least two complete CRM implementation. - Good experience working on Power Apps and Power Automate. - Good experience integrating with external systems using Azure APIM or similar middleware. - Good experience creating Web Api, invoking Web Api for integrating with various external and internal systems. - Experience working on SSRS/Power BI reports and dashboards. - Good hands on experience working on Service modules. - Advising on best practices for CRM development or integration processes. - Experience in Managing client communication and delegating tasks and responsibilities to appropriate personnel, including managing client expectations, foreseeing risks and reporting them - Writing Technical specifications. - Experience with source control management systems and continuous integration/deployment Environments - Estimating the Change requests - Internally motivated, able to work proficiently both independently and in a team environment - Proven communication skills with both internal team members and external business stakeholders - Strong initiative to find ways to improve solutions, systems, and processes - Lead the team by giving the required technical and functional knowledge - Demonstrate Customer Focus, active listening and consultative approach - Coach, mentor, motivate and supervise team members - Strong analytical skills with excellent problem solving abilities. - Should have good communication, leadership and team handling skills Desired Skills : - Experience in Health Domain - Certifications in MS Dynamics & Power platform. - Experience with Continuous Integration Tools and Techniques - Out of box thinking is anticipated. Location - Bangalore,Chennai,Pune,Mumbai

D365 Customer Insights (Data and Journeys) Technical Lead Location : Remote Experience : 9+ Years Responsibilities : - Lead and implement end-to-end technical solutions within D365 Customer Insights (Data and Journeys) to meet diverse client requirements, from initial design to deployment and support. - Design and configure CI data unification processes, including data ingestion pipelines, matching and merging rules, and segmentation models to create comprehensive and actionable customer profiles. - Demonstrate deep expertise in data quality management and ensuring data integrity. - Proficiency in integrating data with CI-Data using various methods, including standard connectors, API calls, and custom ETL pipelines (Azure Data Factory, SSIS). - Experience with different data sources and formats. - Hands-on experience with the Power Platform, including Power Automate (flows for data integration and automation), Power Apps (for custom interfaces and extensions), and Dataverse (data modeling and storage). - Strong skills in JavaScript, Power Fx, or other scripting languages relevant to CI customization and plugin development. - Ability to develop, test, and deploy custom functionalities, workflows, and plugins to enhance CI capabilities. - Proven experience in customer journey mapping, marketing automation, and campaign management using CI-Journeys. - Ability to design and implement personalized customer journeys based on data insights and business objectives. - Proactively troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance optimization, and system stability. - Conduct root cause analysis and implement effective solutions. - Strong analytical and problem-solving skills, with experience leveraging CI data analytics to generate actionable business insights and recommendations. - Ability to translate data into compelling narratives and visualizations. - Excellent written and verbal communication skills for effectively liaising with stakeholders, clients, and internal teams. - Ability to clearly articulate technical concepts to both technical and non-technical audiences. - Provide technical mentorship and guidance to junior team members. - Contribute to knowledge sharing and best practices within the team. - Stay up-to-date with the latest D365 Customer Insights features, updates, and best practices. - Proactively seek opportunities to expand your technical knowledge and skills. Required Skills & Experience : - 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration. - In-depth understanding of data unification, segmentation, and profile creation within CI-Data. - Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines. - Hands-on experience with Power Platform tools (Power Automate, Power Apps, Dataverse). - Strong skills in JavaScript, Power Fx, or other scripting languages used for CI customization and plugin development. - Proven experience in customer journey mapping, marketing automation, and campaign management within CI-Journeys. - Deep understanding of marketing and customer experience principles and their application within CI. - Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights. - Excellent written and verbal communication skills.

Responsibilities : - Lead and implement end-to-end technical solutions within D365 Customer Insights (Data and Journeys) to meet diverse client requirements, from initial design to deployment and support. - Design and configure CI data unification processes, including data ingestion pipelines, matching and merging rules, and segmentation models to create comprehensive and actionable customer profiles. - Demonstrate deep expertise in data quality management and ensuring data integrity. - Proficiency in integrating data with CI-Data using various methods, including standard connectors, API calls, and custom ETL pipelines (Azure Data Factory, SSIS). - Experience with different data sources and formats. - Hands-on experience with the Power Platform, including Power Automate (flows for data integration and automation), Power Apps (for custom interfaces and extensions), and Dataverse (data modeling and storage). - Strong skills in JavaScript, Power Fx, or other scripting languages relevant to CI customization and plugin development. - Ability to develop, test, and deploy custom functionalities, workflows, and plugins to enhance CI capabilities. - Proven experience in customer journey mapping, marketing automation, and campaign management using CI-Journeys. - Ability to design and implement personalized customer journeys based on data insights and business objectives. - Proactively troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance optimization, and system stability. - Conduct root cause analysis and implement effective solutions. - Strong analytical and problem-solving skills, with experience leveraging CI data analytics to generate actionable business insights and recommendations. - Ability to translate data into compelling narratives and visualizations. - Excellent written and verbal communication skills for effectively liaising with stakeholders, clients, and internal teams. - Ability to clearly articulate technical concepts to both technical and non-technical audiences. - Provide technical mentorship and guidance to junior team members. - Contribute to knowledge sharing and best practices within the team. - Stay up-to-date with the latest D365 Customer Insights features, updates, and best practices. - Proactively seek opportunities to expand your technical knowledge and skills. Required Skills & Experience : - 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration. - In-depth understanding of data unification, segmentation, and profile creation within CI-Data. - Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines. - Hands-on experience with Power Platform tools (Power Automate, Power Apps, Dataverse). - Strong skills in JavaScript, Power Fx, or other scripting languages used for CI customization and plugin development. - Proven experience in customer journey mapping, marketing automation, and campaign management within CI-Journeys. - Deep understanding of marketing and customer experience principles and their application within CI. - Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights. - Excellent written and verbal communication skills.