MS Dynamics 365 + Power Apps

Desired Competencies (Technical/Behavioral Competency)

Must-Have • experience working on Microsoft Dynamics CRM • Microsoft Dynamics 365 CRM Sales process knowledge is required. • Hands-on experience with Dynamics CRM workflow, JavaScript, Plugin. • Microsoft power automate experience is most required. • Worked on Out-of-Box features like Business rules, Business Process flows and Synchronous Workflows • Designed and customized MS Dynamics 365 forms and ribbons • Customized MS Dynamics 365 form on Load, On Save status changes events with JavaScript and Jquery • Created and developed MS Dynamics 365 custom web pages to plug into out-of-the-box MS CRM solution using HTML • Created several plug-ins and workflows for enhancing the system and maintain data integrity • Worked on HTML, CSS and XML • Experienced in creating CRM sitemap and reasonable to handle deployments to the next environment using Azure Devops and Solution/Data Exports and Imports • Microsoft Dynamics 365 CRM Sales process knowledge is required. • Perform analysis, design and implementation of CRM components. • Perform Deployment from lower environment to higher. • Analyzing the defects and their impact, proposing workaround solutions for issues. • Excellent communication skills. Excellent analytical skills. Application Support and Development experience.

Good-to-Have

SN Responsibility of / Expectations from the Role

1 • Responsible for incident fix and analysis • Impact analyzation and RCA • Escalates problems as necessary and provides timely status until resolved. • Monitor and respond, troubleshoot and resolve problems. Escalate to subject matter experts when required, utilizing established guide. • Attend daily and weekly meetings with Offshore and other stakeholders. • Perform other duties as assigned.