Company Description MRC Shipping & Logistics LLC, incorporated in 2003 in the U.A.E, specializes in freight forwarding and shipping services across air, sea, and road transport. With nearly two decades of industry experience, MRC is dedicated to meeting the increasing demand for efficient and reliable shipping solutions. Our commitment is to provide superior services tailored to our clients' needs, ensuring timely and secure delivery of goods. Role Description This is a full-time on-site role for a Customer Service Executive located in Kozhikode. The Customer Service Executive will be responsible for handling customer inquiries, offering support, managing customer service processes, and ensuring customer satisfaction. The role entails managing customer accounts, resolving issues promptly, and maintaining positive client relationships through effective communication. Qualifications Strong Interpersonal Skills and Customer Service abilities Proficiency in Customer Support and Customer Satisfaction Experience in Customer Service Management in the same field. Excellent communication and problem-solving skills Ability to work effectively in a team and manage multiple tasks Bachelor's degree in Business Administration, Communications, or related field is preferred Show more Show less
As an Overseas Sales professional at MRC Shipping & Logistics LLC, your role will involve identifying and securing new business opportunities, maintaining relationships with existing clients, managing customer inquiries, and providing excellent customer service. You will be responsible for developing and implementing sales strategies, meeting sales targets, and collaborating with other departments to ensure client satisfaction. Key Responsibilities: - Identify and secure new business opportunities - Maintain relationships with existing clients - Manage customer inquiries and provide excellent customer service - Develop and implement sales strategies - Meet sales targets - Collaborate with other departments to ensure client satisfaction Qualifications: - Strong Communication and Customer Service skills - Proven experience in Sales and Sales Management in the logistics or shipping industry - Ability to provide effective support to team members - Excellent interpersonal and negotiation skills - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, or a related field If you are passionate about sales, have a background in the logistics or shipping industry, and possess the required qualifications, we are looking for candidates like you who are available to work the night shift from 5:00 PM to 1:00 AM. Join us at MRC Shipping & Logistics LLC and be a part of our dedicated team committed to delivering efficient and reliable services to our clients.,