3566 Mpls Jobs - Page 49

Who You will work with Cisco seeks a Technical Consulting Engineer with expertise on Cisco s products and solutions to join Cisco s CX High Touch Expert Care team. CX is a team of outstanding technical guides whose #1 focus is to deliver an outstanding customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. What You will Do - responsibilities You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. Provide phone/email consultation to independently debug complex product problems reported by Cisco customer. Acts as a technical point of contact for engineers in team. Provide technical support to customers for Cisco technologies, products, and/or solutions. Typically be responsible for resolving moderately and complex technical problems, depending on the customers need. You will simulate technical problems in lab environment. You will share knowledge with other people in writing technical documents and enlarge the knowledge database. You will provide internal and/or external technical presentations (cross-training). You will raise some specific problems to the responsible Business Units for product enhancement. You will demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Ready to work in 24*7 Rotation Shift (Including Night Shift). Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K) Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do itWell, for starters with people like you! Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hairDon t care. TattoosShow off your ink. Like polka dotsThat s cool. Pop culture geekMany of us are. Passion for technology and world changingBe you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Job Title:Occupational Therapist Branch Name:CDC, Perumathura Qualification:MOT/BOT Location:Perumathura, Trivandrum Employment Type: Full time 1.Assess patients physical, mental, and emotional conditions to understand their limitations. 2.Develop personalized treatment plans to help patients perform daily tasks more independently. 3.Assist in rehabilitation after injury, illness, or disability. 4.Teach adaptive techniques and use of assistive equipment (like wheelchairs, splints, etc.). 5.Help patients improve motor skills, coordination, and self-care abilities. 6.Collaborate with doctors, families, and other therapists for holistic care. 7.Monitor progress and update treatment goals as needed. 8.Educate patients and caregivers on exercises and strategies for daily living. Requirements -Patient assessment -Treatment planning -Rehabilitation techniques -Use of assistive devices -Communication skills -Empathy and patience -Team collaboration -Problem-solving -Time management -Documentation skills ","

Software Engineer - Telemetry This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Juniper is seeking for an experienced Software Engineer to be part of the Software Development Engineering Team in the Automated WAN Platform Team. In the development role, the engineer will be responsible for the design and development of new features in the area of network telemetry for Juniper Networks MX and PTX series products. The role expects also to handle the SW issues that might be reported in the area of Telemetry either from Customers or from the Systest organization, debug them, identify the root cause, clearly describe and articulate it and develop the SW code to resolve them. What youll do: Design, develop and maintain the code implementing the Telemetry features by being involved in the complete lifecycle of feature development Understand customer network architecture and design and accordingly provide solutions when applicable to achieve greater feature set, stability or performance. - Provide technical direction to internal teams and customers. Be a technical reference on Juniper Routing Platform Telemetry features for other Juniper Customer Support and Sales groups Analyse and reports defects on software to improve conformance, stability and supportability Design & implement network infrastructure automation using Python What you need to bring: Minimum Qualifications: Minimum of 2 years of direct experience in software development for public or private IP networks with exposure to Customer direct or indirect interactions. MS in Computer Science/Electrical or Electronic Engineering or equivalent required. C/C++ programming in Unix based systems, Kernel and TCP/IP Network programming. Experience in SNMP and telemetry technology features Experience with all of the following tools: GDB, WireShark/Ethereal (tcpdump), IXIA Traffic Generators Preferred Qualifications: Knowledge or understanding of one or more of the technologies area like SNMP, YangModelling, GPB. Knowledge or understanding of one or more of the routing or switching technologies area also considered a plus: ISIS, OSPF, BGP, MPLS, RSVP, LDP, L2VPN, L3VPN. Multi-tasking skills and ability to focus on issues, with a keen attention to details. Proven communication and problem-solving skills. Ability to effectively execute tasks in a high-pressure environment. Strong knowledge of software forensics best practices and methodologies. Very good written and oral communication skills; excellent listening and interpersonal skills; ability to clearly articulate a problem/situation at hand and communicate alternative strategies. Any of the following network industry certifications are a plus: JNCIP, JNCIE, CCNP, CCIE Highly motivated and self-directed. Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Software Engineering Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers. About the Role We are seeking a high-energy, detail-oriented Software Engineering Manager to lead our ACX Packet Forwarding Engine (PFE) Team. This role is ideal for someone with a strong technical foundation in networking technologies and extensive leadership experience in routing/switching product development. As part of the ACX team, you will help shape the next generation of converged IP/MPLS and optical transport solutions, driving the future of scalable, virtualized, carrier-grade platforms. What You ll Do Lead a high-performing engineering team focused on the design, development, and delivery of packet forwarding features. Drive quality and process adherence across development cycles. Collaborate cross-functionally with hardware, system software, and QA teams. Mentor and grow team members through coaching, guidance, and career development. Drive root-cause analysis and problem resolution for complex field and lab issues. What you need to bring: Experience: 10+ years in networking, preferably with a router or switch company. Leadership: Proven track record leading PFE or data plane engineering teams. Technical Depth: Strong in one or more of the following: OAM (LFM, CFM/Y.1731, BFD, RFC2544, Y.1564, TWAMP), LACP, VRRP, EVPN, VPLS. Architecture Expertise: Solid understanding of router/switch architecture and system-level design. ASIC Knowledge: Hands-on experience with Broadcom ASICs (Qumran, Jericho, etc.) is a strong plus. Development Skills: Proficient in C/C++, core debugging, and performance tuning; familiarity with system-level software design. Problem Solving: Experience troubleshooting complex deployments, analyzing core dumps, and handling real-world network issues. Educational Background: Bachelor s or Master s degree in Computer Science or Electrical Engineering. Bonus Skills Knowledge of any one of the technologies such as Ethernet OAM (Y.1731 SLM/DM, LFM, Y.1564) IP OAM (TWAMP, RFC 2544), LACP, VRRP, EVPN, VPLS. Familiarity with system architecture for network processor-based products. Strong foundation in computer architecture and data structures. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: Manager_1 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

About The Opportunity We are partnering with a leading provider in the network infrastructure and telecom services sector to recruit a seasoned Network Engineer specializing in MPLS and IP/Ethernet technologies. In this on-site role based in India, you will design, deploy, and manage scalable, high-availability networks that underpin critical enterprise and service-provider operations. Join a dynamic engineering team committed to delivering optimal performance, security, and reliability. Role & Responsibilities Design, configure, and maintain MPLS VPNs, VLANs, and QoS policies across core and edge routers/switches. Implement and troubleshoot L2/L3 IP/Ethernet networks, including BGP, OSPF, and EIGRP protocols. Monitor network performance, conduct capacity planning, and optimize routing for low latency and high availability. Collaborate with cross-functional teams to deploy network solutions supporting enterprise applications and services. Perform root-cause analysis, manage network incidents, and ensure compliance with SLAs. Maintain detailed network documentation, standard operating procedures, and conduct regular network audits. Skills & Qualifications Must-Have Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of hands-on experience designing and operating MPLS networks. Proficiency with Cisco or Juniper routers and switches, including BGP, OSPF, MPLS L3VPN, and VPLS. Strong understanding of IP/Ethernet LAN/WAN technologies and QoS implementation. Preferred CCNP or CCIE certification in Service Provider or Enterprise tracks. Experience with network automation tools (Ansible, Python scripting) and monitoring platforms (SolarWinds, NetFlow, SNMP). Benefits & Culture Highlights Collaborative team environment with a relentless focus on innovation and continuous learning. Professional development support and certification sponsorship. Competitive salary package, comprehensive health benefits, and performance-based bonuses. Skills: ethernet,snmp,ansible,netflow,ospf,ip/ethernet,mpls,python scripting,network engineer,juniper routers,qos,solarwinds,network monitoring,eigrp,bgp,cisco routers,network automation,mlps

About The Opportunity We are partnering with a leading provider in the network infrastructure and telecom services sector to recruit a seasoned Network Engineer specializing in MPLS and IP/Ethernet technologies. In this on-site role based in India, you will design, deploy, and manage scalable, high-availability networks that underpin critical enterprise and service-provider operations. Join a dynamic engineering team committed to delivering optimal performance, security, and reliability. Role & Responsibilities Design, configure, and maintain MPLS VPNs, VLANs, and QoS policies across core and edge routers/switches. Implement and troubleshoot L2/L3 IP/Ethernet networks, including BGP, OSPF, and EIGRP protocols. Monitor network performance, conduct capacity planning, and optimize routing for low latency and high availability. Collaborate with cross-functional teams to deploy network solutions supporting enterprise applications and services. Perform root-cause analysis, manage network incidents, and ensure compliance with SLAs. Maintain detailed network documentation, standard operating procedures, and conduct regular network audits. Skills & Qualifications Must-Have Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of hands-on experience designing and operating MPLS networks. Proficiency with Cisco or Juniper routers and switches, including BGP, OSPF, MPLS L3VPN, and VPLS. Strong understanding of IP/Ethernet LAN/WAN technologies and QoS implementation. Preferred CCNP or CCIE certification in Service Provider or Enterprise tracks. Experience with network automation tools (Ansible, Python scripting) and monitoring platforms (SolarWinds, NetFlow, SNMP). Benefits & Culture Highlights Collaborative team environment with a relentless focus on innovation and continuous learning. Professional development support and certification sponsorship. Competitive salary package, comprehensive health benefits, and performance-based bonuses. Skills: ethernet,snmp,ansible,netflow,ospf,ip/ethernet,mpls,python scripting,network engineer,juniper routers,qos,solarwinds,network monitoring,eigrp,bgp,cisco routers,network automation,mlps

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 5 Days working / 2 Days Off – US Business Hours Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.

Key Responsibilities: Lead deployment, configuration, and ongoing management of LAN/WAN , WLAN , and security infrastructure across locations Manage and fine-tune Sophos Firewall configurations (IPSec VPNs, policies, SD-WAN, threat protection) Oversee and maintain Cisco Meraki access points and switches , ensuring high-performance, secure connectivity Troubleshoot complex network and voice-related issues, including SIP , MPLS , and P2P links Manage network firmware upgrades, patching, and performance tuning Collaborate with ISPs and OEM vendors for escalations and resolutions Maintain detailed network documentation (diagrams, configs, SOPs, change logs) Use tools like PRTG , SolarWinds , or open-source alternatives for proactive monitoring Implement and align with ITIL-based processes (Change, Incident, and Problem Management) Provide L2/L3 escalation support and mentor junior network engineers Support capacity planning , security audits, and network architecture reviews Ensure compliance with internal information security and data protection policies Required Skills & Qualifications: Bachelor's degree in Computer Science , Information Technology , or a related field 611 years of hands-on experience in enterprise networking Strong knowledge of network security , including firewalls , VPNs , IDS/IPS , and NAC Expertise with Sophos and Cisco WLAN Suite Experience with multicast traffic management and SDN (Software-Defined Networking) Proficiency in managing IT operations and support infrastructure Familiarity with Windows and Mac OS environments in a networked setup Experience using ManageEngine or similar ITSM tools

Experience4 to 9 Years Skills RequiredCisco ACI, EPG, bridge Domain (BD),L2, L3 out, Nexus 9k,single pod Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Nexus, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have)

Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Nexus, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The Opportunity We’re looking for a QA Lead in Routing & Switching testing along with python Automation in Gurugram to help validate and accelerate the performance of our Routing & Switching platforms. If you thrive in network testing, Python automation, and Layer 2/3 protocols, you’ll feel right at home here. You’ll lead the validation of our next-gen networking platforms—designed for the world’s leading service providers. From our state-of-the-art R&D labs in Gurugram to live Tier-1 deployments worldwide, you’ll work on cutting-edge technology that powers the world’s leading service providers, while growing your own expertise. Roles And Responsibilities Design, develop, and automate test strategies for Routing & Switching products, with a focus on platform-independent software features. Build Python-based automation to validate Layer 2/3 protocols (e.g., BGP, IS-IS, BFD, QoS, MPLS, EVPN, VPLS, VPWS). Define and execute test plans, develop test cases, and lead system-level validation using tools like Ixia and Spirent. Set up complex testbeds, troubleshoot issues, and collaborate with development teams on defect resolution. Review test cases, feature specs, and provide technical input during design and implementation phases. Ensure compliance with commercial specs, RFCs, and real-world network topologies. Document test results and automate reporting using Quality Center (QC) or equivalent tools. Actively contribute to agile scrum teams, ensuring timely delivery of production-ready features. Share knowledge across teams, mentor junior engineers, and lead knowledge-sharing sessions. Role Requirements 6 to 10 years of experience in QA/Testing for networking systems—especially in Routing & Switching. Deep understanding of L2/L3 topologies, network switches, and data communication systems. Strong hands-on experience with: Python, Tcl/Expect for test automation Traffic generators (Ixia, Spirent) Protocols: BGP, IS-IS, BFD, QoS, RSVP-TE, EVPN, VPLS, VPWS Bachelor’s or Master’s degree in Electronics, Communication, or Computer Science. Bonus if you have experience with Netconf, GNMI, and Telemetry. Why Ciena We’re a global leader in high-speed connectivity, and our Gurgaon R&D center is a core innovation hub driving that mission forward. Here’s What Makes Us Different Real-World Impact: Our work powers the world’s largest networks—from 5G rollouts to cloud data centers—giving you the opportunity to see your contributions in live deployments. Depth of Technology: You’ll collaborate with industry leaders in Routing, Switching, SDN/NFV, and automation, solving complex challenges at scale. Learning Culture: With cutting-edge labs, continuous learning, and exposure to next-gen technologies, you’ll keep growing your expertise alongside some of the best minds in networking. People-First: We champion flexibility, well-being, and belonging—offering a work environment where you can thrive both personally and professionally. Global Collaboration: Join a diverse team that spans continents but works as one to shape the future of connectivity. If you’re ready to push boundaries and grow your career in network QA and automation, Ciena is where your skills will make an impact. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Overall 10+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement, manage, deliver and troubleshoot global network infrastructure using Cisco SDWAN platform using MPLS and internet underlays. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, and QoS to ensure seamless global connectivity. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments. Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Hands-on working knowledge on SDWAN preferably Cisco SDWAN. Hands-on experience on designing and configuring QoS. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Account Manager Full-time Minimum 1+ yearsin B2B sales experience Purpose of the Job: The responsibility of the role holder is to ensure sales and service in histerritory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables: Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity  Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventionsfor different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contractstomaximize revenue Develop new businessthrough upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Any Graduate Good communication Should be comfortable with Field work Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹54,500.00 per month Supplemental Pay: Performance bonus Application Question(s): Do you have any experience in field work? Are you an Immediate Joiner? Do you have 2 wheeler and valid driving liscence? Experience: minimum: 1 year (Required) Location: Hyderabad, Telangana (Required) Work Location: In person

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Technical Solutions Architect – Job Description Location: Chennai, India Experience: 15-20 years Employment Type: Full-time Seniority Level: Mid-Senior Industry: Telecommunications, Software Development Role Overview As a Technical Solutions Architect, you will design and deploy end-to-end solutions across multivendor telecom ecosystems, ensuring seamless integration of technologies from vendors like Cisco, Nokia, Huawei, Juniper, and others. Your expertise in Tx, IP, SD-WAN, RAN, Core, and Cloud will drive revenue growth by delivering interoperable, vendor-agnostic solutions tailored to complex customer needs. Key Responsibilities Multivendor Solution Design: Architect and defend solutions that integrate heterogeneous vendor platforms (e.g., routers, switches, SDN controllers, OSS/BSS). Ensure compatibility and performance across multivendor environments, addressing interoperability challenges. Lead PoCs (Proof of Concepts) to validate cross-vendor solutions. Stakeholder Collaboration: Partner with sales, engineering, and vendor teams to align solutions with customer requirements and industry standards. Serve as a bridge between customers, internal teams, and third-party vendors to resolve technical conflicts. RFP & Market Leadership: Craft competitive multivendor RFP responses for global customers, highlighting cost/performance trade-offs. Advise leadership on vendor selection strategies to optimize TCO (Total Cost of Ownership). Automation & Tools: Design vendor-agnostic automation frameworks for network management (e.g., Ansible, Terraform, custom APIs). Desired Skills & Qualifications Multivendor Proficiency: Hands-on experience with ≥2 vendor stacks Knowledge of standardized protocols for multivendor interoperability. Technical Breadth: Expertise in ≥2 domains: IP/MPLS, SD-WAN, 5G RAN, Core (4G/5G), or Cloud-Native Telco. Soft Skills: Ability to negotiate with vendors and articulate trade-offs to non-technical stakeholders. Prepare presentations for RFP response and Defence

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Technical Solutions Architect – Job Description Location: Chennai, India Experience: 15-20 years Employment Type: Full-time Seniority Level: Mid-Senior Industry: Telecommunications, Software Development Role Overview As a Technical Solutions Architect, you will design and deploy end-to-end solutions across multivendor telecom ecosystems, ensuring seamless integration of technologies from vendors like Cisco, Nokia, Huawei, Juniper, and others. Your expertise in Tx, IP, SD-WAN, RAN, Core, and Cloud will drive revenue growth by delivering interoperable, vendor-agnostic solutions tailored to complex customer needs. Key Responsibilities Multivendor Solution Design: Architect and defend solutions that integrate heterogeneous vendor platforms (e.g., routers, switches, SDN controllers, OSS/BSS). Ensure compatibility and performance across multivendor environments, addressing interoperability challenges. Lead PoCs (Proof of Concepts) to validate cross-vendor solutions. Stakeholder Collaboration: Partner with sales, engineering, and vendor teams to align solutions with customer requirements and industry standards. Serve as a bridge between customers, internal teams, and third-party vendors to resolve technical conflicts. RFP & Market Leadership: Craft competitive multivendor RFP responses for global customers, highlighting cost/performance trade-offs. Advise leadership on vendor selection strategies to optimize TCO (Total Cost of Ownership). Automation & Tools: Design vendor-agnostic automation frameworks for network management (e.g., Ansible, Terraform, custom APIs). Desired Skills & Qualifications Multivendor Proficiency: Hands-on experience with ≥2 vendor stacks Knowledge of standardized protocols for multivendor interoperability. Technical Breadth: Expertise in ≥2 domains: IP/MPLS, SD-WAN, 5G RAN, Core (4G/5G), or Cloud-Native Telco. Soft Skills: Ability to negotiate with vendors and articulate trade-offs to non-technical stakeholders. Prepare presentations for RFP response and Defence

Level 2 Network Firewall Engineer Job Description: Provide Junior (Level 2) operations engineering expertise to large, complex enterprise LAN and WAN client in predominantly Cisco networking environment. Review scripting, planning and execution of network Change Management process Investigate network issues / incidents and bring to resolution within stated SLA parameters Working with Incident, Problem, and Change Management Provide Root Cause Analysis (RCA) to operations team and customers upon request Provide technical leadership (both verbal and written) for Incident and Change Able to work on network drawings with Visio Work and collaborate with other app teams Good understanding of BGP / EIRGP routing, NAT/PAT, VPN, and firewall technologies Education: 4-year Bachelor's Degree or equivalent experience, preferably in Computer Science, Information Systems or Engineering (or) Three years of College or Technical School resulting in an Associate’s Degree or equivalent Accreditation / Certification / Licenses: Required Certifications or equivalent experience: CCNA Enterprise Route/Switch Additional desirable certifications / equivalent experience: Cisco SDWAN Specialization Palo Alto Certification Previous Job Experience: Network operations experience and expertise in a variety of predominantly Cisco LAN and WAN in large, complex, enterprise environment Experience implementing/managing WAN circuits (T1, Ethernet, MPLS, etc.) Experience using network analysis, management, and performance monitoring tools to plan for growth, diagnose problems and determine source Working on comprehensive projects in complex networking environment Experience implementing/managing EIGRP/BGP routing protocols in an enterprise network environment Experience implementing VLAN technology in an enterprise environment Special Knowledge / Skills / Abilities: Clear communication skills Time Management / Self-Management Independent Work Skills Presentation skills In-depth Routing Protocols experience and operational knowledge: EIGRP & BGP Interested can share resume: hemamalini.dhanasekaran@cbts.com Work Location : Chennai

Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: network management: 10 years (Required) Location: Mohali, Punjab (Required) Willingness to travel: 25% (Required) Work Location: In person

When you join Verizon You want more out of a career A place to share your ideas freely ? even if theyre daring or different Where the true you can learn, grow, and thrive At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy We do what we love ? driving innovation, creativity, and impact in the world Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins In crisis and in celebration, we come together ? lifting our communities and building trust in how we show up, everywhere & always Want inJoin the #VTeamLife, What Youll Be Doing,, We are looking for an Eng IIINtwk Engring for the Global & Network Communications group in India In this role, you will be playing a key role in developing, documenting, and enforcing network standards, best practices, and security policies across the organization to ensure reliability, scalability, and efficiency of our network infrastructure Proactive design initiatives, high level communication skills, and the development of next-generation solutions are key functions of the Network Planning team Additional responsibilities will also include: Driving new technology development and testing, Developing complex Data Center, Core WAN, and DMZ topology projects, Performing capacity planning analysis of Data center and core WAN infrastructure, Driving automation using Python, XML, or YANG scripting languages, Providing valuable input to team designs and evaluating new products, Developing new network standards, Providing project status to the management team, Where youll be working? In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager, What Were Looking For? Youll need to have: Bachelors degree or four or more years of relevant work experience, Expertise in network technologies & protocols, including network security, Hands-on experience in network Switch/Router/Firewall/Proxy, Strong knowledge of Layer 2/ Layer 3 networks, Understanding of QoS and network security functions (firewalls, VPN, IPS, etc), Strong knowledge of Python, XML, or YANG scripting languages, CCNP certification Valid CCNP certification in Routing and Switching, or other relevant tracks, Self-driven control of technical/educational growth, Even Better If You Have CCIE/CCDE certification Valid CCIE certification in Routing and Switching, Security, or other relevant tracks, Seven or more years of data networking experience (LAN/ WAN and Layer 2/ Layer 3) in a service provider network or large enterprise network environment, Experience in working with LAB environments and evaluating new products for network infrastructure and capacity planning testing is an added advantage, Strong understanding of MPLS, BGP, OSPF, and LAN technologies Experience with Multi-Vendor networking equipment Proven ability to manage complex multi-organizational projects, High motivation, self-starter approach, and demonstrable leadership skills, Ability to work independently and effectively under tight time constraints and deliver accurate results, Excellent verbal and written communication and interpersonal skills, Professional level network certification or higher, If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every ?even better? qualification listed above, Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager, Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics, Show

Join our Team About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as an Technical Authority Expert - (IP - Multivendor – Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Ensure monitoring with GCP, Cloud Connect links. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Experience with Cloud preferably Cloud-Connect or GCP. Product/Vendor knowledge on Ericsson/ Nokia / Juniper/Huawei/F5 (At least any two). Good Communication & trouble-shooting skills. Degree within / Telecommunication Engineering / Computer Science /Computer Engineering 5-10 years of relevant in IP Domain.

What is the Senior IS Analyst in FTT IEO Administration group responsible for? We are seeking a detail-oriented and experiencedSenior IS Analystto oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency. What is the ongoing responsibility of Senior IS Analyst? The Senior IS Analyst will be part of Franklin Templetons global Cloud FinOps team. In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management. The ideal candidate should be flexible and interested in learning and working on initiatives across the teams various practices. Key Responsibilities: Circuit Planning & Design: Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs. Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning. Commissioning: Coordinate with vendors, carriers, and internal teams to provision and activate new circuits. Validate circuit configurations and ensure successful integration into the network. Maintain accurate documentation and inventory of all active circuits. Decommissioning: Identify underutilized or obsolete circuits and lead the decommissioning process. Ensure proper validation, documentation, and cost recovery from decommissioned assets. Inventory Management: Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage. Monitor circuit performance and utilization to recommend upgrades or changes. Track contract renewals, SLAs, and billing accuracy with telecom providers. Invoice Management & Validation: Oversee the automated and manual collection of telecom invoices from global vendors. Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.). Identify billing anomalies and initiate dispute resolution processes. Vendor & Contract Oversight: Maintain relationships with telecom vendors and TEM providers. Monitor SLAs, contract terms, and service quality metrics. Evaluate vendor performance and recommend improvements or transitions. Reporting & Analysis: Generate regular reports on circuit utilization, cost optimization, and lifecycle status. Provide insights and recommendations to improve network efficiency and reduce operational costs. Generate monthly spend reports and forecasts. Track KPIs such as invoice accuracy, SLA compliance, and cost savings. Support audits and executive reporting with detailed financial insights. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in Telecommunications, Information Technology, or a related field. 5+ years of experience in telecom circuit planning and lifecycle management. Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.). Experience with circuit inventory tools and network management systems. Proficiency with TEM platforms (e.g.,Asignet, Tangoe, Cass, Sakon, Calero). Experience with enterprise systems like Coupa, Workday is a plus. Excellent analytical, organizational, and communication skills. Ability to manage multiple projects and stakeholders in a fast-paced environment. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST

Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups trouble-shoot the deviation identified. Sharing details for MIR CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow Interfaces). Minimum 1 certification on any Firewall (FortiGate/Juniper SRX/A10) Minimum 1 certification on any Router (CCNA/CCNP/JNCIP) Good Communication trouble-shooting skills. 8-16 years of relevant in IP Domain and virtualization technologies.

Responsibilities / Technical skills:Strong hands-on experience in Load balancer F5 LTM & APMStrong hands-on experience in Cisco ASA & FTD firewallExperience with technologies and platforms such asVRFs, Nexus 9k, 7K and 5K switches.Strong knowledge and extensive support of Routing Protocols/Technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.Participate in problem management processes that have engineering or architectural elements.Participate in network design and strategy forums, set directions, and provide recommendation.Operates data communication systems, including LANs and WANs.Plans, designs, and implements networked systems, including configurations, and supports/troubleshoots network problems.Develops and evaluates network performance criteria and measurement methods.Develop network technology road and industry best practices and perform presentations and recommendations to the client base.Provide hands on support for a variety of Data Center technologies with a heavy focus on Routing, SwitchingAbility to perform TCP/IP Network traces/packet captures with solid experience interpreting results.High level of confidence and competence communicating on bridges.Solid background in vendor management to drive incident resolution. Experience with monitoring tools and strategies.Routinely mentor junior staff in areas of process, technology, execution, and other areas.Execute and analyze packet captures using Wireshark and other related technologies.Serve as extensions of the leadership team as directed for workload management and routine guidance.Perform or participate in complex maintenance or deployment activities.Create or modify documentation in response to new events and learnings.Routinely provide constructive feedback for improvement opportunities. Assist management with determining suitable training and areas of technical need within the team. Communication skills:Must have excellent communication skills including written, oral and presentation.Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support. Working Experience:10 12 years of Network support experience in a mid to large sized organization. Soft skills:Two or more of the following certifications or higher strongly preferred CCNP or CCIE certificationExcellent communication & interpersonal skills written and oralOwnership and accountabilityClient relationship managementAbility to mentor and motivate.Independent decision makingProblem solving and conflict resolution.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Enterprise Operations Engineer Overview This position involves providing comprehensive support to internal teams through the delivery of detailed analysis, reports, and inventory insights. The role is integral to supporting various internal teams, with a specific focus on the Asia Pacific and LAC (Latin American) region. Role The Operations Support Analyst is an individual contributor role requiring advanced expertise in the discipline. The analyst will lead several initiatives within the Operations Support team to support the Asia Pacific region. Assist team in supporting Operations Support activities: Collaborate with various internal teammjms to ensure smooth execution of operations support activities, providing guidance and expertise as needed. Engage in Post Incident Management, Problem Management, and Root Cause Analysis: Investigate incidents to identify their root causes and facilitate the resolution of underlying problems, ensuring continuous improvement in operational processes. Provide Daily Incident Review and Post-Incident Analysis: Conduct daily reviews of incidents and analyse post-incident data to derive actionable insights that inform strategic decision-making. Deliver Data Analysis and Custom-Made Reports: Generate and present tailored reports based on comprehensive data analysis, addressing specific needs and requirements of internal teams. Perform support functions for internal teams within the Operations & Technology team: Offer operational support to various internal teams, facilitating the seamless integration and implementation of technology solutions. Post Incident Management, Problem Management, and Root Cause Analysis: Lead efforts to manage incidents and problems effectively, employing root cause analysis techniques to prevent future occurrences. Conduct Daily Incident Review and Post-Incident Analysis: Systematically review incidents daily and perform thorough post-incident analyses to enhance operational efficiency. Execute Data Analysis and deliver Custom-Made Reports: Perform in-depth data analysis and produce customized reports that cater to the specific needs of internal stakeholders. Ensure regional coverage and support for the Asia Pacific region and LAC region: Provide comprehensive support to the Asia Pacific/LAC region, ensuring that all operations support activities are effectively managed and executed. All About You We are seeking a dedicated IT Specialist with comprehensive experience in IT projects, particularly in networking, security technologies, and data analysis. The ideal candidate will have a strong background in Cisco, Splunk, and Netscout products, and possess knowledge of network diagnostics and various network technologies. Qualifications IT experience, including full-time involvement in IT projects Networking experience, including LAN/WAN, wireless, and security technologies Knowledge of Cisco, Splunk, Netscout, and other relevant technology product portfolios Knowledge of network diagnostics, PfR, BGP, SNMP, IPVPN, SSH, MPLS technologies Basic knowledge of Data Center standards Proficiency in Excel, with the ability to create reports using macros preferred CCNA or equivalent certification preferred Team Overview The primary role of the AP-OS team is to deliver operational support to internal teams by analysing incidents, conducting both post-incident and recurring incident analyses, managing problems, and providing regular summary reports with detailed analysis on incident and network performance. Additionally, the team produces ad hoc reports tailored to the requirements of various internal teams. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.