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8.0 years
30 - 60 Lacs
india
Remote
Job Title: Senior Embedded Software Engineer – Routing & Data Plane Location: Remote Job Type: Full-time Experience: 8+ years Who You Are You are a hands-on engineer passionate about building high-performance, policy-driven networking systems. You have deep expertise in data plane programming and open-source routing stacks, and you thrive on solving complex challenges in packet forwarding, traffic shaping, and protocol implementation. If you have experience with VPP, DPDK, and FRR and want to shape the future of enterprise networking, this role is for you. Job Summary We are seeking a Senior Embedded Software Engineer with deep expertise in data-plane forwarding, routing protocols, and embedded systems to design and develop our next-generation networking appliances. The ideal candidate will have extensive, hands-on experience with VPP and DPDK for high-performance packet processing and FRR for routing protocol implementation . You will be responsible for developing software that enables advanced traffic shaping, policy application, and secure routing across virtualized and containerized environments. Skills: nat,c,mpls,vxlan,rip,aws,azure,c++,linux kernel networking,kubernetes,tcp/ip,dhcp,dpdk,vrf,embedded software,udp,smartnics,ci/cd,gre,openflow,networking,l2/l3 switching,terraform,ospf,firewall,docker,data,open vswitch,asics,nfv,software,segment routing,bird,python,frr,gcp,arp,eigrp,bgp,is-is,routing,vpn,dns,embedded Key Responsibilities Data Plane Development & Optimization (Primary Focus) Architect, develop, and optimize high-performance packet processing pipelines using Vector Packet Processing (VPP) and the Data Plane Development Kit (DPDK). Implement and enhance L2/L3 forwarding features, including bridging, switching, and IP routing in the fast path. Develop and maintain drivers and plugins to integrate with hardware accelerations (e.g., SmartNICs, ASICs). Conduct rigorous performance profiling, bottleneck analysis, and latency optimization within the data plane. Routing Protocol Implementation & Integration Design, develop, and debug routing protocol features within the Free Range Routing (FRR) framework, including BGP, OSPF, and MPLS. Implement and maintain tunneling protocols such as GRE, IPSEC, and VXLAN for secure and scalable network overlays. Build robust, scalable solutions for VRF-aware routing and policy-based routing (PBR). Contribute to the open-source FRR project and manage upstreaming efforts. Policy & Traffic Management Develop sophisticated software mechanisms for traffic shaping, rate limiting, and quality of service (QoS). Design and implement the policy engine for applying access control lists (ACLs), security policies, and traffic steering rules based on L3-L7 criteria. Ensure policy decisions are efficiently applied in the data path for minimal performance impact. Platform & Systems Integration Build and deploy software within virtualized (KVM, VMware) and containerized (Docker, Kubernetes) environments. Collaborate with the platform team to ensure smooth integration between the control plane (often in a container) and the high-speed data plane. Develop system-level software for configuration management, event logging, and health monitoring. Mandatory Technical Requirements (Must-Have) 8+ years of professional experience in embedded systems or low-level networking software development. VPP & DPDK: Proven, hands-on programming experience with both VPP and DPDK. You must be able to discuss specific projects and contributions. FRR: Significant experience developing within the FRR ecosystem. You should understand its architecture and have implemented or modified protocols within it. Protocol Expertise: Deep understanding and practical implementation experience with: IGPs: OSPF (required), IS-IS (a plus) EGPs: BGP (required) Tunneling/Security: GRE, IPSEC (required), VXLAN (a plus) MPLS: L3VPN, LDP, or Segment Routing (required) Traffic/Policy Software: Demonstrable experience building the software components for traffic shaping (e.g., Hierarchical Token Bucket), QoS (DSCP marking/remarking), and policy application. Virtualization/Containerization: Professional experience developing software intended to run in virtualized or containerized environments. Languages: Expert-level proficiency in C, strong proficiency in C++ (11/14/17), and scripting experience with Python. Tools: Mastery of Linux development, git, gdb, and packet analysis tools (Wireshark, tcpdump). Desired Skills & Experience (Nice-to-Have) Experience with kernel bypass techniques and SR-IOV. Knowledge of cloud networking concepts (AWS VPC, Azure Virtual Network, GCP VPC). Familiarity with SDN controllers (ONOS, ODL) and network orchestration (NetConf, Yang). Experience with CI/CD pipelines (Jenkins, GitLab CI) and automated testing frameworks for networking. Contributions to open-source networking projects. Relevant industry certifications (e.g., CCNP/CCIE, JNCIP/JNCIE). Personal Competencies Ownership & Initiative: A self-starter who can lead a feature from concept to deployment with minimal supervision. Problem-Solving: Exceptional analytical and debugging skills for complex, system-level issues. Collaboration: Strong verbal and written communication skills to work effectively in a fully remote, cross-functional team. Mentorship: Ability to guide and mentor junior engineers through design and code reviews. Education Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field, or equivalent practical experience.
Posted 2 weeks ago
0 years
0 Lacs
pune, maharashtra, india
Remote
About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You The Network Operations Center (NOC) Analyst – Cloud is an active participant in incident and change management for managed Cloud services (Azure and/or AWS) and sites with circuits varying in size from T1’s to DS3, which employ technologies such as AVPN, ADI, MPLS, Multilink T1s, Ethernet, Cellular and Broadband. The role relies on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues. The NOC Analyst interacts regularly with and is an advocate for all customers with whom he/she is working and who have subscribed to AppDirect’s Managed Services. This position requires a strong customer focus and an ability to deal with different customer requirements and priorities. The successful candidate for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. The NOC is an integral part of AppDirect’s 24x7x365 operational environment. This position may require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What you’ll do and how you’ll have an impact Own, triage, and resolve customer network, server, and Cloud (Azure/AWS) related trouble tickets to successful completion Detection, tracking, and restoration of customer’s connectivity via their data circuits, servers, services, etc. Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc. from various vendors Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral Participate in incident command bridges, Hypercare, and major incidents when required Understand and use network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance Converse with technical and non-technical contacts depending on the situation. Perform effective ticket management including but not limited to queue management, timely ticket documentation, proper hand-off to other analysts, teams, 3rd parties, etc., communications to customers, ticket resolution Adhere to established Service Level Objectives and/or Service Level Agreements Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues Required What we’re looking for Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments Operational knowledge of MS Azure or Amazon Web Services (AWS) Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc. in both networks and in server environments Knowledge of supporting virtual Windows and/or Linux servers and services with respect to connectivity, performance, application errors, etc. Knowledgeable with DNS, DHCP, SMTP, and other routing protocols Knowledge of network monitoring, alerting, and traffic capturing tools Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians Strong verbal communication and documentation skills Strong process improvement and customer-focused skills Preferred Large enterprise environment, Cloud, or telecommunications company experience preferred Awareness of Cloud tools such as CloudCheckr, orchestration, etc. Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc. Bachelor's degree in computer science, Information Systems, or a related discipline Experience working in a Managed Services organization a plus Experience with ServiceNow and monitoring tools such as Logic Monitor Possess or be working towards ITIL v3 or v4 Foundations Certification Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a highly skilled principal network engineer, you will be responsible for the ongoing support and reliability of all components within the LSEG ecosystem, encompassing platforms, networks, applications, and services. Your role involves providing escalation support for important network services, ensuring the operational stability and performance of the LSEG global network. You will also identify opportunities for improvements and define requirements for software automation to enhance the features, functions, and reliability of the network, underpinning LSEG's digital platforms. You will play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains, ensuring the highest quality outcomes. Independently making technical design and amendment decisions, you will effectively lead the workload. By analyzing data and understanding business requirements, you will translate them into technical specifications to ensure alignment with infrastructure and network capacity needs. Developing dashboards to provide near real-time network status will also be a part of your responsibilities. Collaborating closely with network operations and service teams, you will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service. Leading upgrades when necessary and coordinating efforts with internal teams and third parties, while focusing on building accurate documentation and monitoring system performance are essential to support business activities and continuous improvement. Supporting the deployment of engineering patterns and contributing to creating solutions by coordinating design requirements to be automated, tested, and released are also key aspects of this role. Requirements: - Proven experience in network products and services, with a specific focus on Cisco WAN technologies, including ASR and Nexus9K. - Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. - Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. - Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. - Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. - Excellent skills in network packet analysis and packet capture tools for troubleshooting. - Familiarity with load balancing technologies, TCP/IP, and multicast in internet environments. - Understanding of low-latency technologies commonly used in the financial sector. - Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. - Proficiency in Service Management processes, preferably with ITIL knowledge. - Excellent spoken and written English skills for meaningful collaboration. Preferred Skills and Experience: - A bachelor's degree or equivalent experience in a technology-related field is essential. - CCIE certification is highly desirable (including actively pursuing accreditations). - Significant experience in technology-focused positions is crucial. - Extensive knowledge of routing and switching protocols. - Substantial experience (5+ Years) as a WAN Network Engineer. - Exposure to Network Service Providers or the Financial Services Sector. Joining LSEG means being part of a dynamic organization of 25,000 people across 65 countries, where your individuality is valued, and you can bring your true self to work. You will be part of a collaborative and creative culture that encourages new ideas and is committed to sustainability across the global business. Together, we are re-engineering the financial ecosystem to support and drive sustainable economic growth by accelerating the transition to net zero, enabling the growth of the green economy, and creating inclusive economic opportunities.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Technical Care Specialist, you will be the primary point of contact for customers, ensuring effective communication and resolution of technical issues related to Nokia IP products. You will provide Level 2 technical support, troubleshoot complex networking challenges, and collaborate with internal teams to drive problem resolution. Your role involves maintaining deep product knowledge, documenting solutions, and continuously improving support processes to enhance customer satisfaction. With expertise in IP networking, protocols, and troubleshooting tools, you will proactively manage escalations, analyze root causes, and contribute to seamless customer experiences. This role offers opportunities for professional growth, innovation, and leadership in a dynamic, customer-focused environment. How You Will Contribute And What You Will Learn - Provide level 2 technical support for IP products, resolving complex customer issues via phone, email, or Teams. - Utilize technical expertise to troubleshoot and debug IP product issues, collaborating with internal teams (e.g., Blore TAC, RBC, TEC) as needed. - Resolve customer complaints and concerns in a professional, courteous manner, escalating issues to senior engineers or management when necessary. - Develop and maintain in-depth knowledge of IP products, including features, functionality, and technical specifications. - Create and update technical documentation, such as knowledge base articles, to share expertise with internal teams and customers. - Work closely with cross-functional teams, including Pre sales, and product Support, to ensure seamless customer experience. - Gather customer feedback and suggest process improvements to enhance technical support and customer satisfaction. - Minutes regularly on customer interactions, issue resolution rates, and other key performance indicators (KPIs). - Stay up-to-date with customer on road maps, emerging technologies, and product updates to maintain technical expertise. Key Skills And Experience You have: - Bachelors of Engineering with 5 to 8 years with relevant work experience. - Strong technical background in IP networking, protocols, and technologies on Nokia IP SR/SSR Products (SR Family products like 7750, 7210, 7250, 7220). - Familiarity with IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.). - Experience with technical support tools, such as ticketing systems like Salesforce. It would be nice if you also had: - Watchful on Outages and Critical issues, Involve right resources and anticipate customer escalations. - Contributes for Root Causes Analysis (RCA) analysis and report creation. - Experience with network troubleshooting tools (e.g., Wireshark, Tcpdump). Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work. What we offer: Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere, Gender-Equality Index by Bloomberg, Workplace Pride Global Benchmark. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
You should have a strong knowledge of service provider routing protocols such as BGP, ISIS, and OSPF. Additionally, you should possess a deep understanding of service provider technologies including MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE, and QoS. A thorough knowledge of OSI, TCP/IP networking, and IPv4/IPv6 stack is essential for this role. Expert-level proficiency in troubleshooting on Cisco service provider platforms and software such as ASR9K, NCS, and IOSXR is required. You should also have moderate to advanced knowledge of network automation and programmability, as well as SDN technologies. A CCIE certification in Service Provider or similar qualification would be highly beneficial for this position.,
Posted 2 weeks ago
10.0 - 20.0 years
10 - 20 Lacs
hyderabad
Remote
Prinicipal Network Engineer Loc: Remote ISP (Internet Service Provider) Manage Ipv4/V6 Design and Implement L2/ L3 Networks Guide deployment of routing switching Firewalls transmission Equipment Manage ISP peering and transist relationships
Posted 2 weeks ago
10.0 - 12.0 years
0 Lacs
bengaluru, karnataka, india
On-site
A Career with Point72s Technology Team As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our companys IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity. Our Technology Infrastructure team engineers and operates the foundational technology platforms that power all of the firms applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment. What youll do Develop and implement network solutions to meet the firms needs, ensuring scalability and reliability. Maintain and optimize network infrastructure, including routers, switches, firewalls, and wireless systems. Diagnose and resolve network issues promptly to minimize downtime and ensure seamless operations. Implement and maintain network security measures to protect data integrity and comply with industry standards. Monitor network performance and make recommendations for improvements to enhance efficiency and reduce costs. Work closely with technology teams and other departments to support network-related projects and initiatives. Create and maintain detailed network documentation, including diagrams, configurations, and procedures. Whats Required Bachelors degree in computer science, information technology, or a related field. Minimum of 10 years of experience in network engineering, with at least 2 years in a senior or lead role. Expertise in network protocols and technologies (e.g., TCP/IP, BGP, OSPF, MPLS). Experience with network hardware from vendors such as Cisco, Juniper, or Arista. Proficiency in network security technologies, including firewalls, VPNs, and intrusion detection/prevention systems. Familiarity with network monitoring and management tools. Relevant certifications (e.g., CCNP, CCIE, JNCIP) are highly desirable. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proven ability to manage multiple projects and priorities in a dynamic environment. Commitment to the highest ethical standards. About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investor-led culture and committing to our peoples long-term growth. For more information, visit www.Point72.com/about. Show more Show less
Posted 2 weeks ago
0 years
0 Lacs
chennai, tamil nadu, india
On-site
Commanding knowledge on IP protocols, Routing (OSPF, ISIS, BGP & BGP AFI / SAFI) and Signaling protocols (LDP, RSVP) Understanding of advanced technologies like Segment Routing, SR-TE, MPLS, L3-VPN, Traffic Engineering & QoS In-depth working knowledge of L2 protocols like VLAN, STP, RSTP, MSTP, LACP, 802.1p, 802.1ag, QoS Knowledge on Multicasting protocols like IGMP, PIM. IPv4 Unicast and Multicast, Good understanding of IPv4 and IPv6 addressing and Autonomous system. Must have good experience in provisioning (MPLS PE L2VPN, L3VPNs, and CES) and troubleshooting in IP-MPLS networks Ability to communicate effectively and build relationships to understand client requirements Ability to deliver against deadlines and agreed targets Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Posted 2 weeks ago
0 years
0 Lacs
pune/pimpri-chinchwad area
On-site
Provides MPLS/TP technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues. Please Note: 'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Posted 2 weeks ago
5.0 years
0 Lacs
pune, maharashtra, india
Remote
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech Lead, Network Engineering What does a great Wan Engineer III do? A Client WAN Engineer will be the interface to both the Fiserv Business Units and their customers to provide the best-in-class design and deployment for remote customer network connectivity enabling the consumption of all Fiserv services. A Client WAN Engineer will work hand in hand within the team and also with other Network Engineering teams, Network Operations and development teams to collaborate on automation ideas to help enhance network deployments both increasing productivity and delivering to market sooner which will result in greater revenue. A Client WAN Engineer will be a key participant in leading technologies, innovation and building access to our enhanced network architecture. The best part of the job will be the contribution and collaboration which a client WAN Engineer will experience as we move forward in expanding the network and businesses. Fiserv is a global leader in payments and the financial technology. A candidate will benefit from being part of a company that helps clients achieve best-in-class results. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce. The ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills with the ability to interact with leadership, peers and customers. Basic Qualifications For Consideration The Client WAN Engineer is expected to possess in depth WAN Engineering skills in order to develop best practices, refine operational procedure and constantly think pro-actively incorporating automation to reduce manual tasks and increase productivity. This role requires a self-motivated, detail oriented individual, possessing strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. 5+ Years of related IT experience. Hands on experience in software development specifically in Python, GIT, Ansible and YAML Hands on experience in Layer 3 protocols (BGP, OSPF, EIGRP) route distribution, router filtering. Hands on experience with various network solutions (SDWAN, MPLS, IPsec, S2S, DMVPN) Hands on experience in Layer 2 protocols (HSRP, VRRP) Preferred Skills, Experience, And Education Bachelor’s Degree or equivalent work experience and appropriate certificates. The desire and ability to work in a fast paced, collaborative environment is essential. Knowledge in the Linux/Unix environment. Substantial background in large scale network implementations and support. Knowledge of network hardware and packet forwarding architectures. Load balancers and Firewall knowledge a plus. Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Posted 2 weeks ago
4.0 - 9.0 years
11 - 15 Lacs
noida, bengaluru
Work from Office
We are looking for an experienced Senior Solutions Analyst to join our COE team supporting enterprise Finance Systems. This role combines strong domain expertise in Finance ERPs (such as Oracle EBS ), a deep understanding of Agile practices, and the ability to drive high-quality solution delivery through close collaboration with technical and business teams. About You experience, education, skills, and accomplishments 4 years of experience as a Business Analyst, Solution Analyst, or similar role, preferably supporting Finance ERP systems (Oracle EBS,). Proven track record of working in Agile environments, ideally as a Scrum Master or Agile lead. Deep understanding of Finance business processes and ERP system configuration and implementation best practices. Strong experience in Agile documentation, backlog management, and cross-functional stakeholder engagement. Hands-on experience in running workshops, training sessions, and UAT for enterprise applications. Familiarity with tools such as JIRA, Confluence, or Azure DevOps for Agile project tracking and documentation. What will you be doing in this role? Act as an Agile champion within the COE teamdriving adoption of Scrum best practices, facilitating ceremonies (e.g., standups, sprint planning, retrospectives), and ensuring teams are aligned and delivering value consistently. Guide and support product owners and stakeholders in shaping and prioritizing features and user stories aligned with quarterly and release goals. Translate complex business requirements into clear, detailed Agile artifacts including epics, user stories, acceptance criteria, process flows, and system/data models. Lead user story grooming sessions and workshops with business stakeholders and technical teams to ensure shared understanding of scope and functionality. Provide ERP subject matter expertise (Oracle EBS) in areas such as GL, AP, AR, Procurement, and Fixed Assets. Collaborate closely with BSAs to validate system configurations, identify integration needs, and align solutions with business requirements. Plan and support UAT activitiesincluding test case creation, user coordination, defect triage, and sign-off processes. Coordinate and support the setup of non-production environments (dev, test, UAT) and assist in ensuring data readiness and deployment planning. Lead stakeholder workshops and user training sessions to drive system adoption and ensure business readiness. Conduct gap analyses and evaluate existing solutions to identify improvement opportunities and enable scalable, sustainable system enhancements. Partner with delivery teams to ensure technical feasibility and solution alignment across architecture, development, and QA. Provide support in defect analysis and resolution across development, test, and production environments. Contribute to and mentor within the Solution Analyst community, promoting best practices and continuous improvement.
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
hyderabad
Work from Office
Monitoring the infrastructure like Servers (Both Windows, Linux & Solaris), Network devices (Both Cisco & Juniper:- Switches, Routers, firewalls, WLC , WAP, VPN, UPS Etc. ) And Communication Links (MPLS - GWAN), Storage devices (Dell, Hitachi and HP) and Applications. Perform Business Ready Checks for critical applications and Batch jobs take necessary action on the failures and report as appropriate provide L1 support for all application related incidents/task/requests Utilizes enterprise monitoring solutions to identify alarms that have been triggered against the Entire environment and acknowledging the alerts / creating the tickets(Incidents) and assign to relevant teams. Identify and track all problems relating to the production environment, resolve issues whenever possible and escalates if necessary, provides support for calls and emails to ensure all interactions are timely and professional. Proactively contacts stakeholders when production services are significantly delayed or impacted. Sharing the performance reports for IT Infrastructure devices to the respective support teams for analyzing. When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT team When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Monitor the performance and capacity of computer systems using a variety of tools, Anaylse hardware, software and environmental alerts. When an issue is identified, NOC engineers work to determine the cause of the problem and collaboarte with respective teams till it get resolved Participates in creation and ongoing maintenance of documentation to ensure that clear, concise and accurate information is readily available to assist with incident resolution. Provides a complete and accurate summary of all activities during shift turnover, to ensure continuity with peers. Basic knowledge on Enterprise Monitoring Tools like Solarwinds Orion / SCOM . . etc Knowledge on ITSM tools like ServiceNow / BMC Remedy. . etc. Knowledge on ITIL Process. Work Experience / Knowledge: 2-4 years in a NOC or L1 Support for Applications or similar technology. Previous experience in a Financial Services, highly pressured environment essential. Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
Posted 2 weeks ago
2.0 - 5.0 years
6 - 10 Lacs
bengaluru
Work from Office
Collect, store, and process network data from various sources using SQL and other tools. Analyze network data using statistical and analytical techniques to identify trends, patterns, anomalies, and issues. Create and maintain dashboards, reports, and visualizations to present network data and insights to stakeholders. Assist in network provisioning, configuration, testing, and troubleshooting. Collaborate with network engineers, technicians, and managers to support network operations and projects. Document and update network data analysis processes and procedures. Qualifications: Bachelor s degree in computer science, information systems, mathematics, statistics, or a related field. Proven experience as a data analyst, preferably in a network or telecommunications environment. Proficiency in SQL and OO methodology, such as Java, C#, or Python. Familiarity with network concepts, protocols, and technologies, such as TCP/IP, LAN, WAN, VPN, MPLS, etc. Experience with network data analysis tools, such as Wireshark, Splunk, Tableau, etc. Excellent communication, presentation, and problem-solving skills. Strong attention to detail and accuracy.
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
india
On-site
The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLoSNetwork, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor's degree in CS or related engineering field with8+ years of Network Engineering experience orMaster'swith5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also,VxLANand EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design-Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming-YANG,OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor's or master'sdegree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project technical lead, coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP). May serve as technical SME in cross-functional activities. Has technical responsibility for moderately complex project(s), including project requirements, specifications (where applicable), and documentation. Responsible for decomposing high-level architectures into detailed designs. May lead multiple engineers in developing network solutions consisting of multiple modules with complex interactions Work with supporting service teams to ensure solutions are properly supported by monitoring and automation systems. Serves at Tier2 or specialized escalation point for network events and provides break-fix support for large-scale events. Serves astheprincipalpoint of contact for driving systematic resolution of complex network issues. Act as SME for root cause analysis efforts. Frequently develops scripts to automate non-traditional, complex tasks for business unit. May serve as a technical lead on network automation design and delivery projects. Comprehensive understanding of the software development lifecycle. Provides a broad set of guidance to technical and senior technical members of staff. Interprets input from leaders (technical and managers) and provides focused development to junior member. Able to carry out technical coaching sessions, and helps junior members develop skills. Collaborates with vendor engineering and account manager to address current business or operational issues. May lead the adoption of new vendor hardware. Active communication with product teams. Responsible to drive technology to meet product and service requirements. Participate in coordinated communication with product teams, networking leadership, and PMO to help assess gaps, solutions and needs. Career Level - IC4
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
india
On-site
The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLoSNetwork, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor's degree in CS or related engineering field with 8+ years of Network Engineering experience orMaster'swith 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also,VxLANand EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design-Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming-YANG,OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor's or master'sdegree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLosNetwork, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automationand network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Career Level - IC4
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
india
On-site
The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLoSNetwork, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor's degree in CS or related engineering field with 8+ years of Network Engineering experience orMaster'swith 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also,VxLANand EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design-Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming-YANG,OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor's or master'sdegree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLosNetwork, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automationand network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Career Level - IC4
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
india
On-site
The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLoSNetwork, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor's degree in CS or related engineering field with 5+ years of Network Engineering experience orMaster'swith 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also,VxLANand EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design-Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming-YANG,OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor's or master'sdegree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLosNetwork, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automationand network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Career Level - IC3
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
india
On-site
The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLoSNetwork, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor's degree in CS or related engineering field with 5+ years of Network Engineering experience orMaster'swith 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also,VxLANand EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design-Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming-YANG,OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor's or master'sdegree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure,CLosNetwork, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automationand network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Career Level - IC3
Posted 2 weeks ago
8.0 years
0 Lacs
trivandrum, kerala, india
On-site
Job Description The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLoS Network, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor’s degree in CS or related engineering field with 8+ years of Network Engineering experience or Master's with 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also, VxLAN and EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design – Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming – YANG, OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor’s or master’s degree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Responsibilities Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLos Network, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automation and network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 2 weeks ago
5.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Job Description The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLoS Network, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor’s degree in CS or related engineering field with 5+ years of Network Engineering experience or Master's with 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also, VxLAN and EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design – Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming – YANG, OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor’s or master’s degree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Responsibilities Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLos Network, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automation and network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 2 weeks ago
8.0 years
0 Lacs
noida, uttar pradesh, india
On-site
Job Description The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLoS Network, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor’s degree in CS or related engineering field with 8+ years of Network Engineering experience or Master's with 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also, VxLAN and EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design – Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming – YANG, OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor’s or master’s degree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Responsibilities Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLos Network, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automation and network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 2 weeks ago
8.0 years
0 Lacs
ahmedabad, gujarat, india
On-site
Job Description The NRE (Network Reliability Engineering) team is accountable for ensuring the robustness of the Oracle Cloud Network Infrastructure. A Network Reliability Engineer (NRE) role is primarily focused on applying an engineering approach to measure and automate a network's reliability to align with Organization's service-level objectives, agreements, and goals. The duties of the NRE team entail promptly responding to network disruptions, pinpointing the underlying cause, and collaborating with internal and external stakeholders to fully restore functionality. The NRE team members play a critical role in automation of recurring tasks in daily operations to streamline processes, enhance workflow efficiency, and increase overall productivity. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLoS Network, and the Internet. Some of the responsibilities include designing, writing, and deploying network monitoring and automation software, to improve the availability, scalability, and efficiency of Oracle products and services. Requirements: Bachelor’s degree in CS or related engineering field with 8+ years of Network Engineering experience or Master's with 5+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Strong knowledge of protocols such as MPLS, BGP, IPv6, DNS, and DHCP, SSL. Also, VxLAN and EVPN will be an added advantage. Deeper understanding of Data Center build and design - CLoS architecture etc. Extensive experience with scripting or automation and data center design – Python preferred but must demonstrate expertise in scripting or compiled language. Experience with network monitoring and telemetry solutions. Hands on experience with Prometheus or other network monitoring software stack. Experience with network modeling and programming – YANG, OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Bachelor’s or master’s degree in computer science, Electrical/Hardware Engineering, or related field. Participate in an on-call rotation. Responsibilities Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint. This support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLos Network, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, will also contribute to developing new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process. Participate in operational rotations as either primary or secondary on-call. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automation and network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 2 weeks ago
7.0 - 10.0 years
0 Lacs
chennai, tamil nadu, india
On-site
hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role. About Comcast Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for detailed design, implementation coordination and technical lead level resourcing for new product integration across Comcast's converged IP Network, at a market or infrastructure level. Accountable for monitoring and influencing relevant standards bodies across Transport and IP layers to incorporate emerging technologies that reduce costs, increase flexibility and drive scale. Design, beta and launch new integrated voice, video and data products across the Converged Network. Acts as a key contributor in a complex and crucial environment, may lead teams or projects, and shares expertise. Job Description What you’ll do Author High-Level and Low-Level Design Documents to support carrier-grade mobile services. Own software/hardware selection, perform bug scrubs and security vulnerability assessments, and work with Test and Delivery engineers on test plans, defects, reports, MOP, and change tickets. Drive platform improvements, enable automation, and implement new solutions supporting DevOps capabilities. Design carrier-grade network solutions that comply with design standards. Work with partners to elicit business and technical requirements. Steer network elements’ feature roadmap with technology partners for release planning, budget submissions, and case preparation. Apply strong understanding of reliability matrix, availability matrix, design longevity, and commercial aspects. What you’ll bring (Must-haves) Experience working for a Service Provider or Telco in mobile, security, or infrastructure environments. Competence in designing carrier-grade network solutions. Strong understanding of reliability, availability, design longevity, and commercial considerations. Document writing skills (HLD, LLD, technical diagrams, presentations). Excellent communication skills (risks, sign-offs, escalations, project updates). Solid service provider routing and switching skills. Strong hands-on with Cisco or Nokia routers. Deep knowledge and experience with F5 devices (iSeries, rSeries, and virtual). Strong working experience with protocols: ISIS, MPLS, RSVP, TE, Hierarchical QoS, LACP, BGP. Certifications: CCNA, CCNP desired; CCIE preferred. F5 Certified Technical Specialist desired. Nice-to-haves Understanding of firewall architecture. Knowledge of Python and Git for configuration templates and automation. Education Bachelor’s Degree preferred. Equivalent coursework/experience may also be considered. Experience 7-10 years relevant work experience. Additional Information Base pay is one part of the Total Rewards Comcast provides, along with bonus eligibility (non-sales roles) or commission (sales roles). Best-in-class benefits, with options tailored to support employees physically, financially, and emotionally. Comcast is an equal opportunity workplace and considers all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or other protected status.
Posted 2 weeks ago
7.0 - 10.0 years
0 Lacs
chennai, tamil nadu, india
On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for detailed design, implementation coordination and technical lead level resourcing for new product integration across Comcast's converged IP Network, at a market or infrastructure level. Accountable for monitoring and influencing relevant standards bodies across Transport and IP layer to influence and incorporate emerging technologies that reduce costs, increase flexibility and drive better scale across Comcast Infrastructure. Design, beta and launch new integrated voice, video and data products across Converged Network. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description What you'll do Author High Level and Low-Level Design Documents to support Carrier Grade Mobile Services Own software/hardware selection perform bug scrubs and security vulnerability assessments and work with Test and Delivery engineers to review test plans, defects, test reports, MOP and change tickets. Drive platform improvements enable automation and implement new solutions that enable DevOps capabilities and support business strategy of building once and deploy multiple time. Competent in designing Carrier grade network solutions for projects, complying with our design standards Good experience with service provider technologies for supporting carrier routing and switching Elicit business and technical requirements working with various partners during requirements collection phase. Steer network elements’ feature roadmap by working closely with our strategic technology partners for software release planning, budget submissions and provide inputs for case preparation Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions What you’ll bring Must Haves Experience working for a Service Provider and experience working in Telco/carrier in mobile/security/infrastructure environments. Competent in designing carrier grade network solutions for projects Strong understanding of Reliability matrix, availability matrix, longevity of design, commercial aspect of solutions Demonstrable document writing skills in producing artefacts such as HLD and LLD, presentation and technical diagrams as part of project engagements Possess excellent communication skills to convey Risks, obtain sign-off, timely escalate issues to management, and send weekly project updates F5 Certified Technical Specialist desired Demonstrably solid service provider routing and switching skills CCNA, CCNP Certifications desired; CCIE preferred Strong working experience with Cisco or Nokia routers Strong experience on ISIS, MPLS, RSVP, TE, Hierarchical QOS, LACP, BGP Deep knowledge and working experience on F5 devices – iSeries, rSeries and virtual devices Nice To Have Understanding of firewall architecture Knowledge of Python and GIT to manage configuration templates and develop Automation solutions Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years
Posted 2 weeks ago
0 years
4 - 6 Lacs
gurgaon
On-site
Senior Service Reliability Engineer Job Req ID: 43084 Posting Date: 3 Mar 2025 Function: Customer Service Unit: Business Location: Dundahera, Sector 21, Gurugram, India Salary: competitive Why this role Matter The role is providing Technical support for Data/Voice issues, is customer focused, and able to manage customer expectations while adhering to the SLA/KPI defined. Roles and Responsibilities Is responsible for managing the LAN/WAN/Voice issues for customer within MTTR . Also should be able to understand the issues highlighted by customer to be passed on to 3rd line teams. Needs to provide technical assistance for in-time and quality implementation of connecting, global, customer’s LANs (Local Area Networks) together via the different available WANs (Wide Area Networks). Needs to maintain close relations with third parties, like vendors Cisco, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services. Prepare and maintain technical customer documentation and manage the customer setup as per SLA. Take part in Service Improvement calls, together with Service Account Management, to address the support issues on technical front. Is responsible for KCI for Technical issues faced by the customer. Responsible for Technical Incident Management as per KPIs. Skills Preference to be given to CCNP qualified. At least 4 or more no. years professional experience within tele/datacommunications environment. WAN – Good working knowledge of WAN Protocols, Routing Protocols – BGP/OSPF/EIGRP, MPLS, Quality of Service. LAN – Good working knowledge of VLANs(Layer2/3), Bridging. Good working experience in DATA – WAN & LAN. Should have worked in complex environment in Tele/Data communications environment Provide technical support regarding Data issues as per SLA. Technical Expert for Routing and Switching. Should have good and effective communication skills. Can act as a source for the resolution of unique or complex problems which effect the management of own discipline. Customer/Business Orientation - Customer Response: Can develop long-term relationships with customer. Use management systems, fault diagnosis and debugging tools to support effective fault resolution and network improvements. Should have experience in Incident Management/Change Management/Problem Management Process About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Posted 2 weeks ago
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