Make outbound calls to potential customers to promote products or services. Handle incoming calls from customers and provide information as required. Follow up with leads to increase sales opportunities. Maintain and update customer records and call logs. Address customer questions or concerns with professionalism and accuracy. Achieve daily/weekly/monthly targets for calls and conversions. Work closely with the sales team to identify potential clients and opportunities
Greet and welcome guests, clients, and visitors with a warm and professional demeanor Answer and direct phone calls in a timely and polite manner Respond to inquiries via phone, email, or in person Manage check-ins/check-outs or appointment scheduling, depending on industry Maintain the reception area’s cleanliness and appearance Handle incoming and outgoing mail and deliveries Assist with administrative tasks such as filing, data entry, and document preparation Monitor visitor access and maintain security protocols (e.g., sign-in sheets, badges) Coordinate with internal departments to support day-to-day operations Handle customer service issues with professionalism and escalate when necessary