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1 Job openings at Morya Solutions and Facilities
Customer Service Executive

Mahape, Navi Mumbai

0 - 31 years

INR 2.784 - 2.904 Lacs P.A.

On-site

Full Time

Job Description: A contact center serves as the first level of contact between the business and its client. Ø Answers all inbound Calls in professional and appropriate manner. Ø Handles call consists of tracking shipment, scheduling pickup, KYC, customer services and other queries related to import and export shipment. Ø Assigns, generates sales freight leads to concern department. Ø Schedules account and cash customer pickup. Ø Follow-up with customer when necessary. Ø Manages, identify, and resolve customer complaints. Ø Alerts the management team of trends in customer calls. Ø Educate & upsell new products and services to customer [Shied Insurance, Aramex App, etc.] Ø Maintain KPI, Average handling time and call quality. Ø Other duties as assigned. Requirement: 1. Excellent communication skills required. 2. Good amount of knowledge for writing mails. 3. Should possess minimum 6-month contact centre experience; especially in logistic industry, preferred. 4. Good listening, multi-tasking and phone skills required. 5. Punctuality is utmost needed to maintain desired SLA and abandoned ratio in CC. 6. Fixed shift timing between 9am to 6pm from Monday to Saturday and Sunday Week off. 7. Should be flexible with working during holidays as per business requirement. 8. Able to showcase sense of empathy whenever situation demands. 9. Collaborate with the team to achieve the team objectives. 10. Should go beyond in crisis to achieve organization goals. 11. No long /annual leave in probation period. 12. Skilled to achieve target KPI and KYC productivity. 13. Minimum qualification – HSC passed.

cta

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