MorSer

Position : International Calling Analyst - AMERICAN ACCENT Location : India - Remote (work from home) Shift : Night Shift (9:00 am to 6:00 PM EST) Company Description MorSer Solutions Pvt. Ltd., located in Jaipur, India, is a leading business process outsourcing (BPO) company serving businesses in the USA and Canada. We have successfully partnered with over 15 clients across various industries by offering customized, cost-effective outsourcing solutions. MorSer specializes in a wide range of services, including mortgage solutions, web/app/software development, IT & business consulting, accounting and finance, human resource management, property management, and virtual business process support. Our commitment to quality and technological innovation ensures we deliver exceptional value to our clients. Qualifications Excellent verbal communication skills in English Clear, neutral American accent (mandatory). Experience with scheduling tools (Google Calendar, Outlook, etc.) preferred. Experience in customer service and call center operations Ability to handle high-volume calls and remain calm under pressure Strong problem-solving skills and attention to detail Proficiency with CRM systems and general computer skills Ability to work independently and efficiently in a remote setting #Key Responsibilities 1. Make outbound and inbound calls with a professional and friendly tone. 2 Conduct research to identify companies, prospects, and relevant opportunities. 3 Lead generation. 4. Draft, send, and manage professional email correspondence. 5. Organize schedules, set appointments, and book calendar events. 6. Perform ad hoc administrative tasks as assigned.