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Director Customer Experience & Analytics Netradyne

15.0 - 20.0 years

0 Lacs

karnataka

On-site

Role Overview: You are the Director of Customer Experience Analytics, responsible for leading the integration, monitoring, and improvement of customer experience metrics across engineering and operations. Your role involves unifying monitoring efforts, defining a scalable roadmap, and ensuring real-time visibility into issues affecting customer experience. Although not customer-facing, you will closely collaborate with engineering teams and present insights to executive leadership. Key Responsibilities: - Design and implement systems for real-time and proactive monitoring of parameters influencing customer experience. - Lead the development of a unified dashboard consolidating key metrics fo...

Posted 2 months ago

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