Service Monitoring Analyst Art Technology and Software

0.0 years

0 Lacs

india

Remote

Job Description Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key Responsibilities Include, But Are Not Limited To Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) Eyes on glass Dashboard monitoring Investigation of alerts A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions Immediate escalation of potential issues as per defined processes Continually improving the e...

Posted 6 days ago

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Senior Service Monitoring Analyst Art Technology and Software India Pvt.Ltd

5.0 - 9.0 years

0 Lacs

kochi, kerala

On-site

As a Service Monitoring Analyst at our company located in Kochi (Infopark), your role is crucial in ensuring that our organization maintains industry-leading availability across all services, such as Transaction Processing and webservices. Your key responsibilities will include: - Continually monitoring all key services, including error rates, fluctuation in volumes, transaction accept/decline rates, client connectivity, and timeliness of reporting to clients - Keeping eyes on glass - Monitoring dashboards - Investigating alerts - Performing a combination of routine monitoring processes and ad hoc monitoring and reporting actions for changes or client-specific events - Escalating potential i...

Posted 1 week ago

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