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Team Lead- Gandhinagar, Gujrat TELUS Digital

0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Requirements Description and Requirements Opeartions Team Lead for Gandhinagar Location Responsibilities: Client facing experience is a must. Effective communication and support from staff members to develop specific reports, findings, or actions Meet with Upper management once per day to discuss Important Topics Attend all applicable meetings with the client. Responsible for staffing and defining the number of replacement agents needed Ensure supervisors attend weekly calibration. Follow up on supervisor's monitoring (coaching and triads) Have monthly Focus groups with teams to evaluate team satisfaction Responsible for staff and agent motivation, planning, and execution (pulse check). Know...

Posted 1 day ago

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