MODULE LEAD - LEAD

Microsoft Administrator

Key Responsibilities

• User and Identity Management:

  Administer the lifecycle of user accounts, groups, and licenses in both on-premises Active Directory and Microsoft Entra ID (formerly Azure AD). This includes provisioning, deactivation, password management, and role assignment.

• Security and Compliance:

  Implement and maintain security measures such as multi-factor authentication (MFA), Conditional Access policies, and data loss prevention (DLP). Ensure compliance with internal policies and regulatory requirements regarding data security and privacy.

• System Maintenance and Monitoring:

  Monitor the health, performance, and usage of Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and the Active Directory infrastructure.

• Technical Support and Troubleshooting:

  Provide technical support for M365 and AD-related issues, troubleshooting authentication problems, and resolving client-side issues.

• Automation and Scripting:

  Utilize PowerShell or other automation tools to streamline administrative tasks and improve efficiency.

• Collaboration and Integration:

  Collaborate with other IT teams to integrate M365 and AD services with other business applications and systems. Manage Azure AD Connect for directory synchronization between on-premises AD and Azure AD.

• Documentation and Training:

  Develop and maintain technical documentation for configurations, procedures, and user guides. Provide training and support to end-users on new features and best practices.

• Migration:

  Design and implement solutions to migrate different email servers/mailboxes (Exchange, G-Suite, Thunderbird) to the organization 0365 env, support TEAMS migrations, SharePoint and OneDrive, maintain reliable backup and recovery processes for directory data and M365 content (e.g., SharePoint, Exchange Online).

Qualifications and Skills

• Experience:

  Proven experience in managing and supporting Microsoft 365, Azure AD, and on-premises Active Directory environments.

• Technical Proficiency:

  In-depth knowledge of Microsoft 365 architecture, Windows Server operating systems, networking concepts (DNS, TCP/IP), and cloud security principles.

• Problem-Solving:

  Excellent analytical and problem-solving skills to troubleshoot complex technical issues promptly.

• Communication:

  Strong written and verbal communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.

• Certifications:

  Relevant Microsoft certifications (e.g., Microsoft Certified: Administrator Expert, Azure Administrator Associate, Identity and Access Administrator Associate) are often preferred.

• Automation:

  Proficiency in PowerShell scripting for task automation.

Core Technologies

• Microsoft Entra ID (Azure AD)
• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive for Business
• Active Directory Domain Services (AD DS)
• Group Policy Objects (GPOs)
• PowerShell
• Microsoft SMS/Intune (for device management)